The lowest box score (percentage of customers who scored a 1) is the best indicator of business performance.

Question

Quizplus · Accepted Answer

The lowest box score can indicate areas where the business needs improvement, but it may not necessarily be the best overall indicator of business performance. It is important to consider multiple factors such as overall satisfaction, repeat customers, and profitability in order to determine business performance.

The Lowest Box Score (Percentage of Customers Who Scored a 1)