An effective tool for showing steps of a service process when the business process spans multiple department boundaries is a:
A)check sheet.
B)check list.
C)service blueprint.
D)swim lane flowchart.

Question

Quizplus · Accepted Answer

A swim lane flowchart is used to show the steps of a process and how they interact across different departments or roles, making it effective for processes that span multiple department boundaries.

An Effective Tool for Showing Steps of a Service Process