Process structure is the mix of equipment and human skills in a process.
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Q2: Back office work is typically routine, with
Q6: Divergence is the extent to which the
Q7: No process can exist without at least
Q8: Capital intensity is the ease with which
Q9: Supply chain processes are simply business processes
Q12: Process decisions are strategic in nature.
Q13: Resource flexibility determines whether resources are organized
Q14: Customer involvement reflects the ways in which
Q15: A moment of truth or service encounter
Q23: A continuous flow process is characterized by
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