Services that process possessions or information are more likely to be found in a front office instead of a back office.
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Q7: A block plan is a table that
Q10: A front office structure features high levels
Q12: Process decisions are strategic in nature.
Q13: Service providers with a line process tend
Q13: A block plan allocates space and indicates
Q14: Customer involvement reflects the ways in which
Q15: A moment of truth or service encounter
Q28: The principle of postponement is modeled by
Q30: A job process has the highest level
Q37: An off-diagonal position in the product-process matrix
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