Which statement on reengineering and process improvement is best?
A)Only process improvement programs make use of cross-functional teams.
B)Process improvement focuses only on critical or core processes such as order fulfillment.
C)Reengineering starts with a "clean slate" whereas process improvement looks for ways to incrementally improve.
D)Only reengineering focuses on business processes.

Question

Quizplus · Accepted Answer

Reengineering is a radical approach that aims to completely overhaul a process or system, starting from scratch. Process improvement, on the other hand, looks for ways to incrementally improve existing processes. Both approaches can make use of cross-functional teams and focus on critical processes, so options A and B are incorrect. Option D is also incorrect as both reengineering and process improvement can focus on business processes.

Which Statement on Reengineering and Process Improvement Is Best