The Baldrige Performance Excellence Program:
A) involves a rigorous review process that often helps the companies define what quality means to them, regardless of the outcome.
B) focuses on large manufacturing companies because of the impact they have on the economy.
C) is a set of standards governing the requirements for documentation of a quality program.
D) was devised by the International Organization for Standardization for companies doing business in Europe.

Question

Quizplus · Accepted Answer

The Baldrige Performance Excellence Program involves a rigorous review process that helps companies define what quality means to them, regardless of the outcome. It is not limited to any specific industry or company size.

Answer: B, C, and D are all incorrect
 Option B is incorrect because the Baldrige Performance Excellence Program is not limited to large manufacturing companies. Option C is incorrect because the Baldrige Performance Excellence Program does not prescribe specific requirements for documentation of a quality program. Option D is incorrect because the Baldrige Performance Excellence Program was created by the US Congress for US businesses and organizations, not by the International Organization for Standardization.