Members of quality circles are
A) paid according to their contribution to quality.
B) external consultants designed to provide training in the use of quality tools.
C) always machine operators.
D) management only.
E) trained in group planning, problem solving, and statistical process control.

Question

Quizplus · Accepted Answer

Quality circles are made up of employees who work in the same area or department and voluntarily come together to identify and solve problems related to quality. They are trained in group planning, problem-solving, and statistical process control in order to improve the quality of their work processes. The other options are incorrect as quality circle members are not paid based on their contributions, not always machine operators, and not external consultants hired to provide training. While there may be management representation in a quality circle, the members are primarily front-line employees.

Members of Quality Circles Are