In 2000, Amtrak, the intercity passenger train service in the U.S., discontinued its customer satisfaction guarantee program (a full price refund if the rail trip was not to the customer's satisfaction). Instead of 1 passenger in 1,000 claiming the guarantee, the rate was 4 in 1,000; many claims were due to delays caused by weather or due to congested tracks used by other freight rail companies. Critically assess the pros and cons of Amtrak's guarantee program.

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The Answer of In 2000, Amtrak, the intercity passenger train service in the U.S., discontinued its customer satisfaction guarantee program (a full price refund if the rail trip was not to the customer's satisfaction). Instead of 1 passenger in 1,000 claiming the guarantee, the rate was 4 in 1,000; many claims were due to delays caused by weather or due to congested tracks used by other freight rail companies. Critically assess the pros and cons of Amtrak's guarantee program.

In 2000, Amtrak, the Intercity Passenger Train Service in the U.S