Taylor works for an insurance company and helps customers with claims following an automobile accident. The company has created a list of procedures that he follows for each customer who contacts him with a claim. If he is unable to answer a question posed by the client, he is supposed to refer the client to his manager. What type of management practices are in place at this company?

Question

Quizplus · Accepted Answer

The fact that the company has created a specific list of procedures for Taylor to follow, and that he is required to refer clients to his manager if he cannot answer a question, indicates a mechanistic management style. This style emphasizes clear rules and procedures, hierarchies of authority, and specialized job roles.

Taylor Works for an Insurance Company and Helps Customers with Claims