When assessing whether Kendra is an effective manager, Robert questions whether she has developed and communicated a clear and customer-focused direction for her department. What aspect of Kendra's work is Robert evaluating?

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Robert is evaluating Kendra's inspirational motivation, which involves articulating a vision that is appealing and inspiring to followers. Developing and communicating a clear, customer-focused direction is a key part of this leadership aspect.

When Assessing Whether Kendra Is an Effective Manager, Robert Questions