Brianna became angry when she learned that the company plans to lay-off half of the customer service department next month. Now she is often rude when talking to customers on the phone because she doesn't want to help a company that's not helping her. Brianna is exhibiting

Question

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Brianna's behavior is an example of organizational retaliation behaviors, which occur when an employee behaves negatively in response to perceived mistreatment by the organization. In this case, Brianna is being rude to customers as a form of retaliation for the lay-offs. This type of behavior is counterproductive and can harm the organization's reputation and relationships with customers.

Brianna Became Angry When She Learned That the Company Plans