As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

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The One Plan Redesign at CSX, as discussed by Michael Ward, was primarily focused on enhancing operational efficiency and customer service, not specifically on improving employee-management relations.

As Noted in "Change Competency: Michael Ward's Reflections on CSX's