Bethany told Sophia she would receive a 7% raise at the end of the year because Bethany appreciated Sophia's gentle manner when she spoke with customers on the phone. Unfortunately, Bethany didn't realize that Sophia rarely helped the customers and they usually hung up and called back to request a different representative. Which perceptual error does this demonstrate?
A) Pygmalion effect
B) Pollyanna principle
C) halo effect
D) Golem effect

Question

Quizplus · Accepted Answer

This demonstrates the halo effect, where Bethany's positive perception of Sophia's gentle manner on the phone led her to believe that Sophia was a good representative overall, despite evidence to the contrary.

Bethany Told Sophia She Would Receive a 7% Raise at the End