A dissatisfied customer feels that she has been defrauded by an individual salesperson. As a result, she confronts this salesperson angrily and demands a refund. Which form of conflict has occurred in this situation?
A) Interorganizational conflict
B) Interpersonal conflict
C) Intergroup conflict
D) Interrole conflict

Question

Quizplus · Accepted Answer

Interpersonal conflict occurs between two individuals, in this case, the dissatisfied customer and the salesperson. The conflict arises from the customer feeling defrauded and demanding a refund.

A Dissatisfied Customer Feels That She Has Been Defrauded by an Individual