Which of the following statements about quality is true?

Question

Quizplus · Accepted Answer

Quality improvement is essential for enhancing the probability of organizational success. Higher quality leads to increased customer satisfaction, loyalty, and profitability. Quality cannot always be optimized as there may be limitations in resources and technology. Quality improvement should not lead to stagnation of customer needs and expectations, but rather adapt to meet changing customer demands. Quality improvement does not decrease customer responsiveness and resource effectiveness, but rather improves them.

Which of the Following Statements About Quality Is True