Deck 8: Interviewing Skills

Question 1

In which type of interview does the interviewer prepare a bank of major questions, with minor questions that may not be used grouped under each major question?

A) Moderately scheduled
B) Highly scheduled
C) Directive
D) Nondirective

Answer 1

A

Question 2

Name the interview where the options range from "nonscheduled" to "highly scheduled, standardized," and includes employment and sales interviews.

A) Directive
B) Nondirective
C) Interactive
D) Dyadic

Answer 2

A

Question 3

Peter came into the office after attending a party with some friends. There was alcohol on his breath, which was noticed by many colleagues. This went against the policy of the company, which stated clearly that employees should not drink during office hours. Peter's manager called him for a meeting and explained why he was being suspended. What is this type of interview called?

A) Disciplinary
B) Appraisal
C) Employment
D) Research

Answer 3

A

Question 4

Which type of interview is one where the interviewers are responsible for selecting the best candidate from a number of equally qualified applicants?

A) Employment
B) Appraisal
C) Disciplinary
D) Research

Question 5

At an appraisal interview, the manager assures his subordinate that work will focus on areas where the manager feels the subordinate can do a better job. He assures the subordinate he will help him yield better results. What is this type of response called?

A) Supportive
B) Understanding
C) Probing
D) Interpretive

Question 6

A senator is contemplating running for a second term in office. The senator conducts a survey to rate the current term in office. He is also interested to know if the public is aware of his work. The questions prepared for the public are in a sequence where they fill out the responses ranging from awareness to the intensity of feeling. What is this sequence called?

A) Quintamensional plan
B) Funnel sequence
C) Inverted funnel
D) Tunnel plan

Question 7

After completing the course, Ann was asked to fill out a feedback form. The form had the following questions: 1. Was the course helpful?
2) Which subjects did you find most interesting?
3) Which subjects did you find boring?
4) What changes would you make to the way the "boring" subjects were handled?
Which sequence does the questionnaire follow? Why is it used?

A) Inverted funnel; it is used to help the interviewee to recollect the topics and answer open-ended questions.
B) Funnel; it is used so that the interviewee can talk about the topics in an unbiased manner.
C) Tunnel; it is used to replicate, tabulate, and analyze the responses of more than one interviewee.
D) Dyadic; it is used because there are no mediators between the parties.

Question 8

After the interview process, Anabelle was asked if she had any questions regarding the job requirements or required clarification about the organizational culture. Which aspect of the interview was the interviewer focusing on, and why is it important?

A) Closing, as otherwise it may cause long-term damage to the relationship of the parties.
B) Planning, as it helps to initiate and conduct the interview in a better manner.
C) Interacting, as the interview is a dialogue and not a monologue.
D) Opening; as it addresses the concerns of the interviewee.

Question 9

In which type of interview does the interview schedule contain the exact words to be asked to each interviewee?

A) Highly scheduled
B) Moderately scheduled
C) Directive
D) Nondirective

Question 10

What type of response indicates that the interviewer's intent is to teach or tell the interviewee what the response means and how the interviewee really feels?

A) Interpretative
B) Evaluative
C) Supportive
D) Probing

Question 11

When the interviewer requests more information about a response given by the interviewee, what is the interviewer asking for?

A) Clarification
B) Elaboration
C) Paraphrasing
D) Summarizing

Question 12

Which question sequence can be used in situations where the interviewee has more knowledge about a topic than the interviewer?

A) Funnel
B) Inverted-funnel
C) Tunnel
D) Dyadic

Question 13

Paula works for the census department. She was asked to go to every household in Pasadena and conduct interviews with the members of each family. The purpose of each interview was to gather information about the total head count of men and women living in the city. In this scenario, Paula was conducting which type of interview?

A) Directive
B) Nondirective
C) Business
D) Disciplinary

Question 14

In which type of interview does the interviewer either not have enough knowledge to organize the interview or feels that more reliable and valid responses will be gained by allowing the interviewee more of a chance to participate in organizing the interview?

A) Nondirective
B) Directive
C) Interactive
D) Dyadic

Question 15

When a number of representatives of a firm interview a job applicant in a group interview, or one or more representatives of a firm interview a number of applicants at the same time, this process is called ________ discourse.

A) dyadic
B) planned
C) interactive
D) structured

Question 16

What form of question gives respondents the freedom to express their thoughts and allows them to answer in their own words?

A) Open
B) Closed
C) Primary
D) Secondary

Question 17

Jacob from HR was screening possible candidates for a position in the Accounts Department. Abe was given the responsibility to prepare a job specification that listed the qualifications and skills required for the job to help Jacob choose the right candidate. Which type of interview was Jacob about to conduct?

A) Employment
B) Disciplinary
C) Appraisal
D) Research

Question 18

Mary is interviewing a fresh college graduate for a position on her team. By the second question, she realizes that the boy is nervous and tense. So she takes a step back and begins to explain the job, the role, and the expectations from the person in that role. She does all this with a smile and in a relaxed manner. Her aim is to get the interviewee into a relaxed mood and then begin to ask him questions. What was Mary doing through these gestures?

A) Creating a comfortable atmosphere
B) Setting goals
C) Acquiring situational knowledge
D) Preparing for communication

Question 19

At an interview, Tom is asked whether he had handled conflicts at work. When he responded in the affirmative, he was questioned further on the kind of conflict, the number of people involved, and about his approach. What was the interviewer doing?

A) Probing
B) Understanding
C) Evaluative
D) Interpretive

Question 20

At the beginning of the month, the HR manager of an organization started conducting interviews to evaluate employees based on their performance over the past year. Which type of interview is illustrated in this scenario?

A) Appraisal
B) Employment
C) Disciplinary
D) Research

Question 21

At the beginning of an interview, the interviewer asked Jessica broad, general, and open types of questions. Jessica easily answered them. But, gradually she realized that the questions became increasingly specific and narrow, which required her to give insightful answers. Which type of question sequence was the interviewer using?

A) Funnel
B) Inverted-funnel
C) Tunnel
D) Quintamensional

Question 22

Assess the three important elements of a disciplinary interview.

Question 23

Why should an organization resort to qualitative as well as quantitative rating systems? How can supervisors encourage participation, feedback, and explanation during the interview process? What are the effects of an effective and positive appraisal interview?

Question 24

"I appreciate your timely notification about the expiry of the license. It was crucial for the operations of the company. I would be happy if you could teach the non-technical team to use the application you introduced to the technical team last quarter, so that there can be free flow of information," Joanna's supervisor told her during the performance review meeting. Which type of feedback was the supervisor giving to Joanna?

A) Supportive
B) Corrective
C) Legitimate
D) Negative

Question 25

What type of dimensions should a questioner examine to identify the characteristics of questions? How can the questioner implement these?

Question 26

Examine the various methods of recruiting and discuss how an employer uses social media as a source of character information.

Question 27

Wayne's supervisor conducted a certain process. In this process, he tried to quantify Wayne's abstract skills such as leadership, creativity, initiative, job knowledge, etc., during the past financial year. The process conducted by Wayne's supervisor is called a

A) performance review.
B) supportive feedback.
C) corrective feedback.
D) disciplinary interview.

Question 28

Explain the various approaches an interviewer can take to ensure that the participants' goals are met.

Question 29

Why are disciplinary interviews crucial in an organizational setting? How, and why, should a manager avoid clumsy or mishandled disciplinary interviews?

Question 30

Why is asking the right question in the right way central to the success of an interview? How can an interviewer ensure that the questions are clear, unbiased, and in the right order?

Question 31

During an employment interview, Steven was asked a series of multiple-choice and yes/no types of questions. Steven preferred to answer such questions, as he was not required to put much insight into his answers. Which question sequence was illustrated in this scenario?

A) Tunnel
B) Funnel
C) Inverted-funnel
D) Quintamensional

Question 32

Describe how managers can motivate employees to increase the quantity and improve the quality of their work. Why should the supervisor and employee minimize subjective interpretations during an interview? Why is feedback critical for an appraisal interview? Examine.

Question 33

What steps can both the interviewee and interviewer take to ensure a smooth interaction between them, and make sure that the functions of the interview are potentially served, and why?

Question 34

Why should an interviewer know how to produce all five types of responses? How can each type of response be appropriately used?

Question 35

Richa's manager scolded her because she had not completed her assigned tasks the previous day. Richa's manager displayed which type of feedback?

A) Corrective
B) Supportive
C) Congratulatory
D) Judgmental