Deck 1: Managing in a Global World

Question 1

________ is a manager's ability to stimulate people to be high performers.

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Monitoring

Answer 1

C

Question 2

Neal manages a team of six professionals in a health care company. His subordinates have a wide variety of experiences and skill sets. Effectively ________ his team, Neal regularly seeks to inspire his subordinates to draw upon their various backgrounds in ways never needed or dreamed of in the past.

A) planning
B) organizing
C) leading
D) controlling
E) innovating

Answer 2

C

Question 3

Flatiron Inc. recently embarked on an effort to increase coordination and cooperation within the company. During the process, the managers of the organization reviewed and specified job responsibilities, grouped jobs into work units, and reallocated resources within the company. The managers were exercising the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) budgeting.

Answer 3

B

Question 4

As one of the key management functions, leading focuses on a manager's efforts to

A) mobilize people to contribute their ideas.
B) build organizations that are flexible and adaptive.
C) make sure goals are met.
D) identify opportunities for sustainable advantage.
E) build a dynamic organization.

Question 5

GlobalMart Inc. periodically reviews the goals of the company. During the process, the managers of the company analyze their current strategies as compared to their competitors' strategies, determine goals that they will pursue, and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions, the managers are engaged in the management function of

A) organizing.
B) planning.
C) goal coordination.
D) controlling.
E) leading.

Question 6

Management is the

A) method of executing, responding, and delivering results in a fast and timely manner.
B) process of working with people and resources to accomplish organizational goals.
C) technique of keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers.
D) introduction of new goods and services.
E) method of creating goodwill through social relationships.

Question 7

The five key elements that make the current business environment different from those of the past include globalization, technological change, the importance of knowledge and ideas, collaboration across organizational boundaries, and an increasingly diverse labor force.

Question 8

Planning involves

A) analyzing current situations.
B) monitoring performance.
C) attracting people to the organization.
D) motivating employees.
E) implementing necessary changes.

Question 9

________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

A) Staffing
B) Leading
C) Organizing
D) Planning
E) Controlling

Question 10

Social capital is the goodwill stemming from your social relationships.

Question 11

________ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

A) Controlling
B) Planning
C) Organizing
D) Leading
E) Quantifying

Question 12

Building a dynamic organization is the goal of which function of management?

A) planning
B) organizing
C) leading
D) controlling
E) staffing

Question 13

When Alex, the marketing manager of FrontStreet Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) communicating.

Question 14

The four fundamental management principles include analyzing current situations, determining objectives, choosing corporate, and business strategies, and determining the resources needed to achieve the organization's goals.

Question 15

A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

Question 16

Top-level managers are also called tactical managers because they must translate general goals into specific objectives and activities.

Question 17

________ involves monitoring performance and making necessary changes.

A) Budgeting
B) Planning
C) Organizing
D) Leading
E) Controlling

Question 18

Lower-level managers who possess technical skills tend to earn less credibility from their subordinates than comparable managers without technical know-how.

Question 19

What will be the result when managers use new forms of organizing?

A) They will build organizations that are flexible and adaptive.
B) They will create an organization chart by identifying business functions.
C) They will specify the goals to be achieved and decide in advance the appropriate actions needed to achieve those goals.
D) They will establish a top-down approach where top executives establish business plans and tell others to implement them.
E) They will monitor performance and make necessary changes in a timely manner.

Question 20

The best managers prioritize efficiency over effectiveness.

Question 21

Sam is a middle-level manager who is known for his efficiency; however, he is not necessarily effective. But, Rachel, another middle-level manager, is known for her effectiveness, rather than her efficiency. Therefore, Rachel is more likely to

A) achieve goals with minimal waste.
B) make the best possible use of money.
C) achieve organizational goals.
D) make the best possible use of people.
E) have a clear focus on efficiency.

Question 22

Controlling helps

A) monitor performance and implement necessary changes.
B) create an organization chart by identifying business functions.
C) establish reporting relationships.
D) stimulate people to be high performers.
E) determine department goals.

Question 23

________ are key management functions.

A) Planning, organizing, leading, and controlling
B) Marketing, finance, accounting, and production
C) Planning, operations, labor, and contracting
D) Hiring, training, appraising, and firing
E) Marketing, management, finance, and accounting

Question 24

Middle-level managers are often referred to as ________ managers.

A) activities
B) tactical
C) functional
D) operational
E) strategic

Question 25

________ managers are responsible for translating the general goals and plans developed for an organization into more specific activities.

A) Operational
B) Functional
C) Activities
D) Strategic
E) Tactical

Question 26

________ managers are typically concerned with the interaction between an organization and its external environment.

A) Regional
B) Top-level
C) Middle-level
D) Frontline
E) Functional

Question 27

As a manager at VTI Corp., Jules spends much of his time coaching young managers and making sure that any required information reaches all the branches for them to be successful. Jules would best be described as a(n)

A) frontline manager.
B) tactical manager.
C) operational manager.
D) top-level manager.
E) institutional controller.

Question 28

NewTrends, a fashion company, has plans to be the sales leader in women's fashion. To achieve this goal the CEO has analyzed the current situation and determined objectives and resources. What planning activities still need to be completed?

A) anticipate the future, decide on activities, and choose a business strategy
B) solicit funders, market the company, and choose a business strategy
C) market the company, decide on actions, and anticipate the future
D) evaluate the competitors, solicit funders, anticipate the future
E) decide on actions, market the company, and solicit funders

Question 29

The four levels of managers found in large organizations are

A) international, national, regional, and local.
B) marketing, accounting, human resource, and finance.
C) technical, functional, departmental, and organizational.
D) planning, coordinating, controlling, and executing.
E) top-level, middle-level, frontline, and team leader.

Question 30

________ managers are senior executives responsible for the overall management and effectiveness of an organization.

A) Long-term
B) Middle
C) Strategic
D) Tactical
E) Short-run

Question 31

Maria, David, and Sylvia are concerned that their company will not survive the current recession. As experienced ________ managers, they are working collaboratively to develop new business strategies and work processes to effectively and efficiently support the company so that it can survive the current economic downturn and thrive in the coming years. Their employees are depending upon them to provide overall management of the company.

A) frontline
B) tactical
C) top-level
D) matrix
E) knowledge

Question 32

________ managers are lower-level managers who supervise the operational activities of an organization.

A) Frontline
B) General
C) Team
D) Tactical
E) Strategic

Question 33

________ is coordinating the human, financial, physical, informational, and other resources.

A) Assembling
B) Organizing
C) Planning
D) Grouping
E) Controlling

Question 34

Which of the following is a result of controlling?

A) Managers assemble and coordinate the human, financial, physical, informational, and other resources needed to achieve goals.
B) Managers analyze current situations, anticipate the future, determine objectives, and decide on what types of activities in which the company will engage.
C) Managers make sure the organization's resources are being used as planned and that the organization is meeting its goals for quality and safety.
D) Managers motivate workers to come to work and execute top management's plans by doing their jobs.
E) Managers create an organization chart by identifying business functions and establishing reporting relationships.

Question 35

To become an effective manager, one should choose ________ of the four management functions and commit one hundred percent.

A) only one
B) at least two
C) between one and three
D) all
E) none

Question 36

Managers responsible for supervising the operations of an organization are referred to as ________ managers.

A) strategic
B) functional
C) supervisory
D) operational
E) tactical

Question 37

Chief executive officer, president, chief operating officer, and vice president are all titles typical of ________ management.

A) top-level
B) tactical level
C) operational level
D) functional level
E) regional level

Question 38

Leading involves

A) creating an organization chart by identifying business functions.
B) establishing reporting relationships.
C) having a personnel department that administers plans, programs, and paperwork.
D) stimulating people to be high performers.
E) dealing directly with customers and clients.

Question 39

Through careful monitoring of the financial budget of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

A) planning.
B) controlling.
C) leading.
D) organizing.
E) budgeting.

Question 40

Top-level managers focus on

A) the long-term survival of an organization.
B) translating goals and objectives into specific activities.
C) managing frontline managers.
D) supervising nonmanagement employees.
E) initiating new daily activities.

Question 41

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of ________ skills.

A) technical
B) public relations
C) communicative
D) interpersonal
E) quantitative

Question 42

One of Isaiah's primary activities in his career as a supervisor at Williams Bird Food Inc. is working with his middle manager, Joseph, to introduce new growth opportunities in the business (such as expanding into exotic bird foods) and help the people who actually manufacture the food. Isaiah is most likely a(n)

A) frontline manager.
B) tactical manager.
C) strategic manager.
D) top-level manager.
E) administrative controller.

Question 43

Jim's role as ________ entails his creating a presentation to give to his management team that will communicate the company's new business objectives, and more importantly, how Jim has interpreted them to apply to his business unit.

A) negotiator
B) figurehead
C) disseminator
D) resource allocator
E) monitor

Question 44

Titles such as foreperson, sales manager, shift manager, or supervisor typically belong to ________ managers.

A) strategic
B) middle-level
C) top-level
D) operational
E) tactical

Question 45

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

A) are no longer utilized.
B) rely more heavily on technical skills.
C) focus primarily on hierarchy.
D) have strategic, tactical, and operational responsibilities.
E) focus on internal operations only.

Question 46

________ represent skills that are crucial to managers.

A) Selling and public relations, conceptual and decision, and professional
B) Technical, interpersonal and communication, and conceptual and decision
C) Professional, technical, and selling and public relations
D) Conceptual and decision, professional, and technical
E) Professional, technical, and conceptual and decision

Question 47

The need for interpersonal and communication skills

A) fades as a manager moves from the lower levels of an organization into the upper management arena.
B) fades as a manager moves from the upper management arena to the lower levels of an organization.
C) is important at every level of management.
D) fades at the bottom.
E) is important at the bottom only.

Question 48

Frontline managers often have titles such as

A) supervisor or sales manager.
B) senior executive.
C) team leader.
D) tactical manager.
E) strategic manager.

Question 49

The senior managers at Rightwell Studios Inc. recognized a lack of employee enthusiasm about the new website. There was a fair amount of infighting and accusations of who was responsible for the layout, given that the firm is considered to be highly competent in design and production. Millie, a manager, got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Rightwell's unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of ________ skills.

A) conceptual and decision
B) informational
C) technical
D) professional
E) negotiation

Question 50

Being a(n) ________ is one of the roles of a manager that involves searching for new business opportunities and initiating new projects to create change.

A) leader
B) figurehead
C) entrepreneur
D) resource allocator
E) monitor

Question 51

Managers will utilize ________ skills with increasing frequency as they rise within an organization.

A) conceptual and decision
B) informational
C) technical
D) professional
E) negotiation

Question 52

Operational managers play a crucial role in an organization because they

A) provide the link between management and nonmanagement personnel.
B) are responsible for translating the general goals developed by strategic managers into more specific objectives and activities.
C) are responsible for facilitating successful team performance.
D) give feedback on the performance of the top management.
E) contribute direction and strategy to the organization.

Question 53

In a major announcement at an annual medical conference, Dr. Benjamin Johnson, Research Director of Acme Pharmaceuticals, informs the medical community of a breakthrough in the treatment of diabetes. As ________ for his organization, he answers questions posed to him by his medical research colleagues and members of the press.

A) disseminator
B) spokesperson
C) liaison
D) figurehead
E) disturbance handler

Question 54

The president of NuBuild Corp., acting as the corporation's ________, attended the inauguration of a customer's new office complex.

A) leader
B) liaison
C) figurehead
D) spokesperson
E) resource allocator

Question 55

When a customer service manager works to defuse a situation with an irate customer, he or she is assuming a ________ role.

A) liaison
B) disturbance handler
C) negotiator
D) resource allocator
E) leader

Question 56

Alan is the lead attorney representing StoneWork, Inc. and he is in back-and-forth discussions with parties, inside as well as outside the firm, to finalize a contract with J. R. Jones Realty. Alan knows that, in his role as ________, he is making important business decisions for StoneWork.

A) spokesperson
B) liaison
C) leader
D) negotiator
E) monitor

Question 57

Maintaining a network of outside contacts and alliances that provide information and favors represents a ________ managerial role.

A) spokesperson
B) liaison
C) leader
D) negotiator
E) monitor

Question 58

A(n) ________ skill is the ability to perform a specialized task that involves a certain method or process.

A) conceptual
B) professional
C) interpersonal
D) communication
E) technical

Question 59

Forrest, a project manager, determines the number of employees to be assigned for a certain project. The managerial role being implemented by Forrest is

A) liaison.
B) disturbance handler.
C) negotiator.
D) resource allocator.
E) leader.

Question 60

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered ________ skills.

A) technical
B) interpersonal and communication
C) diagnostic
D) professional
E) conceptual

Question 61

Technology both complicates things and creates new opportunities. The challenges come from

A) the rapid rate at which communication changes.
B) the lack of transportation.
C) inaccurate information.
D) unchanging technologies.
E) the limit on new opportunities.

Question 62

As the success of modern business so often depends on the knowledge used for innovation and the delivery of services, organizations need to manage that

A) knowledge.
B) success.
C) resource.
D) innovation.
E) communication.

Question 63

________ is among the necessary skills of emotional intelligence.

A) Encouraging coercion among employees
B) Showing empathy
C) Advising others how to stay happy at work
D) Maintaining the status quo
E) Avoiding constructive criticism

Question 64

Jacob has built up a wide network of contacts, clients, and local business neighbors since moving to Central City five years ago. Throughout his home-based marketing career, he has regularly and frequently networked with these business associates online, by phone, and in person. As he considers leaving his marketing career to become an owner/manager of a local business, he will rely upon the ________ that he has developed with these individuals to ensure a successful transition to a new career.

A) knowledge management
B) competitive advantages
C) social capital
D) emotional intelligence
E) figurehead skills

Question 65

Which of the following scenarios does NOT demonstrate an emotional intelligence skill?

A) Brian knows that he has exceptional skills with numbers, but could use improvement in his communication skills.
B) Donella had a difficult time getting to work this morning, and when presented with a frustrating situation with her assistant, took a deep breath and separated her difficult morning from the situation at hand.
C) Bill's sales manager Gus has not been performing at his usual best. Bill arranges a private meeting with Gus to ask Gus how he is doing and to find out if anything is wrong in Gus's personal life.
D) Ahmed is focused on the sales manager's attitude at work and spends his evenings thinking about how he can change the manager's outlook.
E) Kyoshi had a terrible drive in to work. There was construction on the road and the lanes were reduced. This made him late for a very important meeting. After parking, he listened to one more song on the radio and refocused.

Question 66

Which of the following statements about collaboration is true?

A) Collaboration occurs only within the boundaries of an organization.
B) It is unrealistic to think that a company can collaborate with its customers.
C) Disclosing one's plans by collaborating with the potential investors of a firm is not a good idea.
D) Collaboration supports knowledge management and vice versa.
E) Collaborating with people outside an organization is impossible because of the risk of disclosing trade secrets.

Question 67

Which of the following statements is true of globalization?

A) It fails to involve smaller firms.
B) It encourages the maintenance of the status quo.
C) It does not create threats to anybody.
D) It does not allow employees to provide services although most economies have become very efficient at producing physical goods.
E) It occurs through cross-border partnerships.

Question 68

________ is one of the key elements that makes the current business landscape different from those of the past.

A) Centralization
B) Technological change
C) Quality
D) Cost competitiveness
E) Speed

Question 69

________ is the set of skills composed of understanding oneself, managing oneself, and dealing effectively with others.

A) Self-reliance
B) Social capital
C) Emotional intelligence
D) Career management
E) Social management

Question 70

Collaboration can occur

A) between two organizations, but not internally.
B) within but not outside the organization.
C) outside the organization only.
D) with customers.
E) among managers only.

Question 71

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

A) Knowledge management
B) Collaboration
C) Innovation
D) Service management
E) Communication management

Question 72

Knowledge management is a set of practices aimed at

A) discovering the competition's intellectual resources.
B) harnessing the competition's intellectual resources.
C) harnessing an organization's intellectual resources.
D) utilizing the intellects of the other organization's people.
E) implementing organizational changes.

Question 73

________ is the goodwill stemming from social relationships.

A) Social empathy
B) Social capital
C) Emotional intelligence
D) Emotional capital
E) Empathetic goodwill

Question 74

Which of the following statements about the Internet is true?

A) The Internet always makes things easier.
B) The Internet is a virtual marketplace and speeds up globalization.
C) The Internet's impact is felt only at the level of businesses as a whole and not by individual employees.
D) The Internet does not create threats as competitors capitalize on new developments.
E) The Internet compels people to respond to e-mail messages immediately.

Question 75

Creating outstanding products and services can start with involving ________ in company decisions.

A) customers
B) executives
C) managers
D) employees
E) owners

Question 76

Which of the following examples illustrates a manager with emotional intelligence?

A) Maya can maintain the status quo.
B) Ella can identify her team members' strengths and weaknesses.
C) Susan can exercise self-control.
D) Veronica has the ability to manage her followers' reactions.
E) Prudence has the ability to ignore constructive criticism.

Question 77

As stated in the text, all of the following statements are effects of the rise of the Internet, EXCEPT

A) Managers are now mobile and able to be connected 24 hours a day, 7 days a week.
B) The Internet fulfills many business functions.
C) The rate of globalization has sped up, allowing managers to see what competitors are doing worldwide.
D) It eases the tensions in the work-life area because it allows managers to work from home, or even on vacation.
E) The Internet spurs the innovation of new products, such as smartphones and online banking services.

Question 78

Emotional intelligence involves the skills of all of the following EXCEPT

A) understanding oneself.
B) managing oneself.
C) working effectively with others.
D) knowing others' strengths and limitations.
E) making good decisions.

Question 79

An individual ________ is a component of emotional intelligence.

A) making good decisions
B) dealing with power plays made by others
C) understanding the shortcomings of those people he or she works with
D) advising others how to stay happy at work
E) helping others understand that he or she is correct

Question 80

Which of the following statements exemplifies the importance of managerial skills?

A) Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers.
B) Technical skills are most important after becoming a top-level manager.
C) The importance of the various types of managerial skills is consistent across all managerial levels.
D) Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.
E) Interpersonal skills are important throughout a manager's career, at every level of management.