Deck 9: Structuring Organizations for Todays Challenges
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Deck 9: Structuring Organizations for Todays Challenges
1
Empowering employees to better serve customers requires front-line employees.
A)less training for
B)fewer
C)more support of
D)uniforms for
A)less training for
B)fewer
C)more support of
D)uniforms for
C
2
All of the following are advantages of a line organization in a large business except:
A)each worker has only one supervisor.
B)it is very flexible.
C)responsibility and authority are clearly defined.
D)it is easy to understand.
A)each worker has only one supervisor.
B)it is very flexible.
C)responsibility and authority are clearly defined.
D)it is easy to understand.
B
3
Chang is a project manager at Paradox Industries.He is able to borrow specialists from the organization on a regular basis to assist in major projects at his high-tech company.After the project ends,the specialists return to their former duties.Paradox Industries utilizes a:
A)bi-functional organization.
B)lateral transfer organization.
C)matrix organization.
D)line organization.
A)bi-functional organization.
B)lateral transfer organization.
C)matrix organization.
D)line organization.
C
4
Bill is a financial manager at Carlyle Bank and Trust who always strives to treat each subordinate with respect and fairness.Bill's treatment of employees is an example of Fayol's principle of:
A)empowerment.
B)priority of assignment.
C)equity.
D)unity of command.
A)empowerment.
B)priority of assignment.
C)equity.
D)unity of command.
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5
Given the current business environment,managing has become a critical managerial function.
A)consumer demand
B)change
C)international markets
D)negative spiritual issue
A)consumer demand
B)change
C)international markets
D)negative spiritual issue
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6
Employees with the formal authority to issue orders,make policy decisions,and enforce discipline are classified as:
A)line personnel.
B)chain of command managers.
C)organizational specialists.
D)staff personnel.
A)line personnel.
B)chain of command managers.
C)organizational specialists.
D)staff personnel.
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7
Fayol's principle states that each worker should report to one,and only one,boss.
A)comparative advantage
B)division of labour
C)unity of command
D)esprit de corps
A)comparative advantage
B)division of labour
C)unity of command
D)esprit de corps
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8
In a(n)_ organization,there are many layers of management who set rules and regulations that everyone in the organization is expected to follow.
A)inverted
B)bureaucratic
C)matrix
D)ordered
A)inverted
B)bureaucratic
C)matrix
D)ordered
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9
The line of authority that moves from the top of a hierarchy to the lowest level is called the:
A)chain of logic.
B)organizational design.
C)delegation of authority.
D)chain of command.
A)chain of logic.
B)organizational design.
C)delegation of authority.
D)chain of command.
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10
In a organization,specialists from different parts of an organization are brought together to work on specific projects,but these specialists still remain part of a traditional line and staff organizational structure.
A)line and staff
B)line
C)centralized
D)matrix
A)line and staff
B)line
C)centralized
D)matrix
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11
Ashley had been frustrated with her new job at Walnut Securities,until she befriended a secretary from another department.Over lunch in the cafeteria,her new friend shared with Ashley the way things really work at Walnut Securities.Ashley has quickly learned that:
A)not all businesses have a formal organization.
B)an unofficial informal organization exists that you can utilize to help you do your job.
C)what she learned in her business classes didn't really help her in the real world.
D)organizational culture can be negative.
A)not all businesses have a formal organization.
B)an unofficial informal organization exists that you can utilize to help you do your job.
C)what she learned in her business classes didn't really help her in the real world.
D)organizational culture can be negative.
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12
The organizational structure of the Canadian Army's 1st Infantry Division provides for direct two-way lines of responsibility,authority,and communication running from the top to the bottom.Additionally,each person in the division reports to only one superior.The 1st Infantry Division is clearly an example of a:
A)functional organization.
B)matrix organization.
C)line organization.
D)service organization.
A)functional organization.
B)matrix organization.
C)line organization.
D)service organization.
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13
Dividing the required work among a group of employees is called:
A)division of labour.
B)separation of control.
C)departmentalization.
D)delegation of responsibility.
A)division of labour.
B)separation of control.
C)departmentalization.
D)delegation of responsibility.
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14
All of the following are common responses of employees when faced with change except:
A)I've got years of experience.
B)That's the way we've always done things.
C)This should be easy to accept.
D)If it isn't broke,don't fix it.
A)I've got years of experience.
B)That's the way we've always done things.
C)This should be easy to accept.
D)If it isn't broke,don't fix it.
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15
Max Weber used the term to describe middle managers whose job was to implement the orders of top management.
A)autocrats
B)bureaucrats
C)staff personnel
D)management
A)autocrats
B)bureaucrats
C)staff personnel
D)management
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16
In Weber's views of a bureaucratic organization,the role of top management was to:
A)develop the rules and procedures needed to carry out the plans of bureaucrats.
B)empower workers and enable them to quickly respond to customer wants.
C)directly supervise front-line employees to better control operations.
D)make decisions.
A)develop the rules and procedures needed to carry out the plans of bureaucrats.
B)empower workers and enable them to quickly respond to customer wants.
C)directly supervise front-line employees to better control operations.
D)make decisions.
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17
XYZ Industries produces a variety of anti-crime and safety products such as burglar alarms,smoke detectors,surveillance cameras,and specialty locks.XYZ sells to households,businesses,and government agencies.They have found that each market group requires a different marketing strategy.XYZ would probably benefit from departmentalization by:
A)process.
B)market opportunities.
C)function.
D)customer type.
A)process.
B)market opportunities.
C)function.
D)customer type.
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18
In a(n)organization,decision-making authority is maintained at the top level of management.
A)decentralized
B)bottom-up
C)centralized
D)inverted
A)decentralized
B)bottom-up
C)centralized
D)inverted
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19
Employees who perform functions that advise and assist line personnel are known as:
A)empowered workers.
B)secondary employees.
C)middle managers.
D)staff personnel.
A)empowered workers.
B)secondary employees.
C)middle managers.
D)staff personnel.
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20
Compared to the decentralized management structure,which of the following is a disadvantage of the centralized management structure?
A)Less top management control.
B)Complex distribution system.
C)Potential for interorganizational conflict.
D)Less efficient.
A)Less top management control.
B)Complex distribution system.
C)Potential for interorganizational conflict.
D)Less efficient.
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21
Novachek,Inc.is a large and bureaucratic firm with many layers of management and formal rules and regulations.The company is losing many of its customers to smaller and more flexible rivals and is currently struggling for survival.Joe has just been hired as Novachek's new CEO,and his most pressing concern is to turn around the struggling company.Joe's best approach to dealing with this type of organization is probably to:
A)eliminate nearly all of the first-line employees.
B)re-engineer the company.
C)establish a committee to investigate the problem.
D)make small,incremental improvements in the production department.
A)eliminate nearly all of the first-line employees.
B)re-engineer the company.
C)establish a committee to investigate the problem.
D)make small,incremental improvements in the production department.
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22
Which of the following correctly identifies the rationale behind the unity of command principle of management?
A)All authority should rest with top management,since only top managers carry the responsibility of bad decisions.
B)Workers can become frustrated and confused if they have more than one boss.
C)All workers must share the same goal.
D)Every firm has one strong leader,and everyone should support that individual.
A)All authority should rest with top management,since only top managers carry the responsibility of bad decisions.
B)Workers can become frustrated and confused if they have more than one boss.
C)All workers must share the same goal.
D)Every firm has one strong leader,and everyone should support that individual.
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23
The management at Patriot Mills works hard to ensure that no one in its organization has more than one boss and all workers are treated with fairness and respect.Additionally,the firm divides the work into areas of specialization so that everyone knows to whom they should report.The management of Patriot Mills reflects the ideas and principles of:
A)Henri Fayol.
B)Karl Marx.
C)Peter Drucker.
D)John M.Keynes.
A)Henri Fayol.
B)Karl Marx.
C)Peter Drucker.
D)John M.Keynes.
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24
John has just taken a job in the marketing department with the Shelling Company.After just a few days on the job,John has learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that the Shelling Company is a(n):
A)decentralized organization.
B)oligopolistic organization.
C)bureaucratic organization.
D)cross-functional organization.
A)decentralized organization.
B)oligopolistic organization.
C)bureaucratic organization.
D)cross-functional organization.
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25
The practice of striving for maximum customer satisfaction by ensuring quality from all departments is called _.
A)Total progressive management
B)TQM
C)Strategic analysis
D)Reformation
A)Total progressive management
B)TQM
C)Strategic analysis
D)Reformation
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26
ABC Corporation has experienced rapid growth during their five years of existence.While still relatively small,ABC is now big enough that Jennifer,the firm's CEO,has decided to organize the firm into functional departments.This organizational structure will offer ABC all of the following advantages except:
A)opportunities for employees to develop their skills in depth.
B)good communications among different departments.
C)economies of scale in the performance of functions.
D)good coordination within functions.
A)opportunities for employees to develop their skills in depth.
B)good communications among different departments.
C)economies of scale in the performance of functions.
D)good coordination within functions.
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27
HairNet,a cosmetology trade publication,utilizes people and resources from other organizations as needed.Business relationships are temporary and flexible.HairNet is a networked organization made up of replaceable firms that join the network and leave it as needed.This unique organization is an example of:
A)core competency ranking.
B)real time transparency.
C)virtual corporation.
D)competitive benchmarking.
A)core competency ranking.
B)real time transparency.
C)virtual corporation.
D)competitive benchmarking.
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28
Which of the following describes the activity of a firm that assigns specific functions,such as accounting or legal work,to other organizations rather than performing these functions themselves?
A)Benchmarking
B)Functional sharing
C)Virtual distribution
D)Outsourcing
A)Benchmarking
B)Functional sharing
C)Virtual distribution
D)Outsourcing
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29
An organization with only a few layers of management is known as a:
A)tall organization.
B)leveraged organization.
C)coordinated organization.
D)flat organization.
A)tall organization.
B)leveraged organization.
C)coordinated organization.
D)flat organization.
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30
A organization is characterized by direct two-way lines of responsibility, authority,and communication running from the top to the bottom of the organization,with all people reporting to only one supervisor.
A)cross-functional
B)matrix
C)line and staff
D)line
A)cross-functional
B)matrix
C)line and staff
D)line
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31
Fayol believed that decision-making authority should remain in the hands of top management:
A)in large organizations,but should be delegated to middle and first-line managers in small organizations.
B)in all types and sizes of organizations.
C)only in organizations subjected to a significant government regulation.
D)in small organizations,but should be delegated to middle and first-line managers in large organizations.
A)in large organizations,but should be delegated to middle and first-line managers in small organizations.
B)in all types and sizes of organizations.
C)only in organizations subjected to a significant government regulation.
D)in small organizations,but should be delegated to middle and first-line managers in large organizations.
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32
Tamika works for a pharmaceutical company that services hospitals,doctors and consumers.Her company should departmentalize by which of the following ways?
A)product
B)customer group
C)function
D)process
A)product
B)customer group
C)function
D)process
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33
Which of the following determines the degree of decentralization a firm might use?
A)The degree to which lower level management is empowered to make decisions.
B)The degree of product standardization desired by the marketplace.
C)The chain of command used to follow the flow of authority from the top of the hierarchy to the lowest levels.
D)The geographical area served by the firm's operations.
A)The degree to which lower level management is empowered to make decisions.
B)The degree of product standardization desired by the marketplace.
C)The chain of command used to follow the flow of authority from the top of the hierarchy to the lowest levels.
D)The geographical area served by the firm's operations.
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34
Fayol's principle says that a spirit of pride and loyalty should be created among people within an organization.
A)hierarchy of loyalty
B)equity
C)unity of command
D)esprit de corps
A)hierarchy of loyalty
B)equity
C)unity of command
D)esprit de corps
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35
The traditional technique used to departmentalize an organization is by:
A)customer group.
B)geographic area.
C)function.
D)production process.
A)customer group.
B)geographic area.
C)function.
D)production process.
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36
Henri Fayol and Max Weber are best known for their contributions to:
A)finance theory.
B)organization theory.
C)marketing theory.
D)production theory.
A)finance theory.
B)organization theory.
C)marketing theory.
D)production theory.
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37
All of the following are advantages of the matrix organizational structure except:
A)it requires cooperation between employees and managers.
B)it gives flexibility to managers in assigning people to projects.
C)it can produce creative solutions to new-product development problems.
D)it provides for more efficient use of organizational resources.
A)it requires cooperation between employees and managers.
B)it gives flexibility to managers in assigning people to projects.
C)it can produce creative solutions to new-product development problems.
D)it provides for more efficient use of organizational resources.
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38
Vaughan Studios organizes its operations by activity,such as production,marketing,accounting,and finance.Vaughn utilizes departmentalization in order to maximize their efficiency:
A)product
B)functional
C)standardized
D)customer
A)product
B)functional
C)standardized
D)customer
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39
Excite Enterprises uses an accounting firm to handle the payroll and tax functions for this firm.Using the services of another firm in this manner is an example of:
A)core competencies.
B)outsourcing.
C)benchmarking.
D)functional reassignment.
A)core competencies.
B)outsourcing.
C)benchmarking.
D)functional reassignment.
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40
The of a business firm is the structure that details lines of authority,responsibility,and position.
A)normative design
B)formal organization
C)matrix reloaded structure
D)informal organization
A)normative design
B)formal organization
C)matrix reloaded structure
D)informal organization
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41
The optimum number of subordinates a manager can supervise is referred to as the:
A)manager-subordinate ratio.
B)employee quota.
C)chain of command.
D)span of control.
A)manager-subordinate ratio.
B)employee quota.
C)chain of command.
D)span of control.
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42
The ________ an organization's structure,the the span of control.
A)taller;wider
B)taller;flatter
C)flatter;narrower
D)flatter;wider
A)taller;wider
B)taller;flatter
C)flatter;narrower
D)flatter;wider
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43
At the Montell Company,functions are divided into areas of specialization such as production,marketing,accounting,and finance.This type of organization reflects Fayol's principle of:
A)unity of command.
B)division of labour.
C)hierarchy of authority.
D)equity.
A)unity of command.
B)division of labour.
C)hierarchy of authority.
D)equity.
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44
In a bureaucratic organization:
A)customer satisfaction is the number one priority.
B)employees follow strict rules and regulations.
C)departments communicate with each other on a regular basis.
D)the first-line workers are empowered to respond to the needs of customers.
A)customer satisfaction is the number one priority.
B)employees follow strict rules and regulations.
C)departments communicate with each other on a regular basis.
D)the first-line workers are empowered to respond to the needs of customers.
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45
Fayol's principle says that functions should be divided into areas of specialization.
A)centralization
B)departmentalization
C)division of labour
D)comparative advantage
A)centralization
B)departmentalization
C)division of labour
D)comparative advantage
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46
Which of the following is considered to be an advantage of departmentalization?
A)Employee skills can be developed in depth.
B)Departments are isolated from one another.
C)Employees become narrow specialists.
D)People in the same department tend to think alike.
A)Employee skills can be developed in depth.
B)Departments are isolated from one another.
C)Employees become narrow specialists.
D)People in the same department tend to think alike.
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47
Whirlpond,a manufacturer of home appliances,has historically produced the components for their products.However,Whirlpond now contracts with other firms to produce these components.This strategy of appears to be a trend among Canadian manufacturers.
A)outsourcing
B)competitive benchmarking
C)core positioning
D)foreign competency
A)outsourcing
B)competitive benchmarking
C)core positioning
D)foreign competency
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48
The span of control for a manager:
A)is no longer a relevant issue in this day of computerized offices.
B)varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees.
C)depends on a number of factors,and can vary from one manager to another.
D)should never exceed 7 subordinates.
A)is no longer a relevant issue in this day of computerized offices.
B)varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees.
C)depends on a number of factors,and can vary from one manager to another.
D)should never exceed 7 subordinates.
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49
The process of setting up individual departments to do specialized tasks is called:
A)departmentalization.
B)job specialization.
C)a division of labour.
D)delegation of authority.
A)departmentalization.
B)job specialization.
C)a division of labour.
D)delegation of authority.
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50
Organizing a business begins with:
A)determining the work to be done.
B)choosing the best qualified employees.
C)acquiring the necessary resources.
D)developing an efficient plan of action.
A)determining the work to be done.
B)choosing the best qualified employees.
C)acquiring the necessary resources.
D)developing an efficient plan of action.
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51
One advantage of a bureaucratic organization is that:
A)employees know what is expected of them.
B)it encourages cooperation among different departments within the organization.
C)it is very responsive to the wants and needs of customers.
D)there are very few layers of management.
A)employees know what is expected of them.
B)it encourages cooperation among different departments within the organization.
C)it is very responsive to the wants and needs of customers.
D)there are very few layers of management.
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52
Which of the following describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?
A)Radical reorganizing
B)Extroverted organization
C)Reengineering
D)Restructuring
A)Radical reorganizing
B)Extroverted organization
C)Reengineering
D)Restructuring
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53
Which of the following describes a networked organization made up of replaceable firms that join the network and leave it as needed?
A)Benchmark outsourcing system
B)Virtual corporation
C)Network system
D)Web-based corporation
A)Benchmark outsourcing system
B)Virtual corporation
C)Network system
D)Web-based corporation
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54
Bull's-eye,a regional discount retailer,watches carefully the operations of their best rivals.Bull's-eye rates and compares their operations to the best in the market.This firm is involved in:
A)outsourcing.
B)competitive benchmarking.
C)functional positioning.
D)core competency ranking.
A)outsourcing.
B)competitive benchmarking.
C)functional positioning.
D)core competency ranking.
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55
Which of the following describes a group of employees from different departments working together on a long-term basis?
A)Intrapreneurial teams
B)Focus group
C)Self-managed teams
D)Mixed function groups
A)Intrapreneurial teams
B)Focus group
C)Self-managed teams
D)Mixed function groups
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56
In an inverted organization,the job of management is to:
A)make all of the basic decisions.
B)closely monitor employee performance.
C)establish rules and regulations to guide worker behaviour.
D)assist and support front-line people.
A)make all of the basic decisions.
B)closely monitor employee performance.
C)establish rules and regulations to guide worker behaviour.
D)assist and support front-line people.
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57
To be successful in today's highly competitive market a business needs to:
A)produce products that utilized the highest possible capacity of the production facilities.
B)focus on customers and give them what they want.
C)ensure they are using their production facilities as efficiently as possible.
D)empower their employees.
A)produce products that utilized the highest possible capacity of the production facilities.
B)focus on customers and give them what they want.
C)ensure they are using their production facilities as efficiently as possible.
D)empower their employees.
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58
Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and non-profit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.
A)geography
B)customer
C)function
D)process
A)geography
B)customer
C)function
D)process
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59
The is the nerve system of the informal organization.
A)spider web
B)company newsletter
C)grapevine
D)organizational database
A)spider web
B)company newsletter
C)grapevine
D)organizational database
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60
involves radical redesign and dramatic improvements.
A)Re-engineering
B)Re-structuring
C)Line personnel
D)Line organization
A)Re-engineering
B)Re-structuring
C)Line personnel
D)Line organization
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61
Heather works as a sales representative for the Westerly Company.She really enjoys working for Westerly,because the company treats her and other sales representatives as highly valued employees.Sales reps at Westerly are given freedom and flexibility in their relationships with customers.While there are only a few layers of management at Westerly,Heather has found that these managers try their best to support and assist her efforts.Based on Heather's experience,it appears that Westerly is a(n):
A)inverted organization.
B)tall organization.
C)casual organization.
D)bureaucratic organization.
A)inverted organization.
B)tall organization.
C)casual organization.
D)bureaucratic organization.
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62
HipHop Music Company assigns workers to departments based on similar skills and has created a marketing department,a production department,a finance department,and a personnel department.This suggests that HipHop departmentalizes by:
A)function.
B)process.
C)user group.
D)tradition.
A)function.
B)process.
C)user group.
D)tradition.
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63
Which of the following was created as an answer to the temporary nature of the matrix structure?
A)Line organizations
B)Network organizations
C)Line and staff organizations
D)Self-managed teams
A)Line organizations
B)Network organizations
C)Line and staff organizations
D)Self-managed teams
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64
An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n):
A)improvised organization.
B)bureaucracy.
C)inverted organization.
D)oligarchy.
A)improvised organization.
B)bureaucracy.
C)inverted organization.
D)oligarchy.
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65
involves an organization comparing each of their business functions against the best in the world.
A)Networking
B)Virtual competition
C)Benchmarking
D)Outsourcing
A)Networking
B)Virtual competition
C)Benchmarking
D)Outsourcing
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66
Carlos is the person to see in the welding department if you are a new employee.While he is not a manager,he is the person that most of the others in the department look to for advice and assistance.Carlos is an important member of the firm's:
A)participatory control.
B)supervisory management.
C)informal organization.
D)closet cabinet.
A)participatory control.
B)supervisory management.
C)informal organization.
D)closet cabinet.
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67
The consists of the relationships that develop spontaneously as employees meet and form power centres.
A)bureaucratic structure
B)formal organization
C)secondary organization
D)informal organization
A)bureaucratic structure
B)formal organization
C)secondary organization
D)informal organization
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68
Managing change can include:
A)decentralized authority
B)centralized authority
C)redesigning the whole organizational structure
D)costing analysis
A)decentralized authority
B)centralized authority
C)redesigning the whole organizational structure
D)costing analysis
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69
The concept of suggests that as a firm produces more,the more efficient it becomes.
A)economies of scale
B)cost enhancement
C)natural growth
D)survival of the fittest
A)economies of scale
B)cost enhancement
C)natural growth
D)survival of the fittest
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70
Which of the following follow all of Fayol's traditional management rules?
A)Line and staff organizations
B)Line organizations
C)Decentralized management structures
D)Staff personnel
A)Line and staff organizations
B)Line organizations
C)Decentralized management structures
D)Staff personnel
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71
Campbell is a middle manager for a bureaucratic organization.According to Max Weber's views on bureaucratic organizations,Campbell's function within the organization is to:
A)make key operating decisions.
B)ensure the organization achieves esprit de corps.
C)develop the rules and procedures needed to implement the decisions of top management.
D)evaluate the daily performance of first-line employees.
A)make key operating decisions.
B)ensure the organization achieves esprit de corps.
C)develop the rules and procedures needed to implement the decisions of top management.
D)evaluate the daily performance of first-line employees.
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72
Compared to the centralized management structure,which of the following is a disadvantage of the decentralized management structure?
A)Weakened corporate image.
B)Less responsive to customers.
C)Less empowerment.
D)Lower morale away from corporate headquarters.
A)Weakened corporate image.
B)Less responsive to customers.
C)Less empowerment.
D)Lower morale away from corporate headquarters.
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73
refers to the process of dividing organizational functions into separate units.
A)Departmentalization
B)Coordination
C)A chain of command
D)Empowerment
A)Departmentalization
B)Coordination
C)A chain of command
D)Empowerment
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74
Sarah has been working for a small sheet metal shop for a few weeks.Tom and Bill are the two foremen that supervise activities in the shop.Both Tom and Bill give Sarah orders from time to time,and the two sometimes give her conflicting instructions about what she should do.Sarah doesn't want to make either Tom or Bill mad,but she is confused and frustrated by these conflicting assignments.This type of situation represents a violation of Fayol's principle.
A)clarity of objective
B)unity of command
C)division of labour
D)priority of assignment
A)clarity of objective
B)unity of command
C)division of labour
D)priority of assignment
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75
In recent years,large organizations have tried to improve their efficiency in communication and decision making by:
A)creating specific rules for everyone to follow.
B)reducing the span of control for managers.
C)eliminating several layers of management.
D)restructuring into a bureaucratic organization.
A)creating specific rules for everyone to follow.
B)reducing the span of control for managers.
C)eliminating several layers of management.
D)restructuring into a bureaucratic organization.
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76
Mo was just hired by a firm that utilizes a bureaucratic organization.Mo is likely to encounter all of the following conditions except:
A)many rules and regulations that employees are expected to follow.
B)many layers of management.
C)departmentalization by function.
D)empowerment of first line employees to better serve customers.
A)many rules and regulations that employees are expected to follow.
B)many layers of management.
C)departmentalization by function.
D)empowerment of first line employees to better serve customers.
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77
An organization that consists of many layers of management is referred to as a ____________ organization.
A)wide
B)deep
C)flat
D)tall
A)wide
B)deep
C)flat
D)tall
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78
Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?
A)Virtual business
B)E-commerce
C)Networking
D)Real time
A)Virtual business
B)E-commerce
C)Networking
D)Real time
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79
The term mass production refers to:
A)producing large specialized items.
B)efficiently producing large quantities of goods.
C)two or more firms combined to better meet the needs of customers.
D)the production of religious icons.
A)producing large specialized items.
B)efficiently producing large quantities of goods.
C)two or more firms combined to better meet the needs of customers.
D)the production of religious icons.
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80
The business operations of the XYZ Corporation are complex,requiring a great deal of planning and coordination.The span of control for the managers of the XYZ Corporation is likely to be:
A)decentralized.
B)narrow.
C)unrelated to these variables.
D)wide.
A)decentralized.
B)narrow.
C)unrelated to these variables.
D)wide.
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