Question 1

Empowering employees to better serve customers requires________ front-line employees.
A)less training for
B)fewer
C)more support of
D)uniforms for

Accepted Answer

Empowering employees to better serve customers requires more support of front-line employees. This could include providing additional resources, training, and clear expectations to help them make decisions and serve customers better. Providing uniforms (option D) may have some benefits in terms of creating a professional image, but it does not address the need for support and empowerment. Option A (less training) and B (fewer employees) are not appropriate choices as they would potentially result in a decrease in the quality of customer service.

Question 2

All of the following are advantages of a line organization in a large business except : A)each worker has only one supervisor. B)it is very flexible. C)responsibility and authority are clearly defined. D)it is easy to understand.

Accepted Answer

The line organization is not very flexible as it follows a strict hierarchy with a clear chain of command.

Question 3

Chang is a project manager at Paradox Industries.He is able to borrow specialists from the organization on a regular basis to assist in major projects at his high-tech company.After the project ends,the specialists return to their former duties.Paradox Industries utilizes a:
A)bi-functional organization.
B)lateral transfer organization.
C)matrix organization.
D)line organization.

Accepted Answer

Paradox Industries has a matrix organization where specialists are borrowed from different functional departments to work on specific projects and then return to their original roles once the project is completed. This allows for flexibility and resource utilization across different areas of expertise. A bi-functional organization only has two major functional areas, a lateral transfer organization allows for movement of employees between different jobs within a single functional area, and a line organization only has one chain of command.

Question 4

Bill is a financial manager at Carlyle Bank and Trust who always strives to treat each subordinate with respect and fairness.Bill's treatment of employees is an example of Fayol's principle of:
A)empowerment.
B)priority of assignment.
C)equity.
D)unity of command.

Accepted Answer

Fayol's principle of equity emphasizes fair treatment of employees, which includes treating each subordinate with respect and fairness, as demonstrated by Bill's behavior. Empowerment (A) pertains to giving employees the authority to make decisions and take action. Priority of assignment (B) refers to giving priority to urgent tasks or those with higher importance. Unity of command (D) means that an employee should have only one direct supervisor.

Question 5

Given the current business environment,managing __________has become a critical managerial function.
A)consumer demand
B)change
C)international markets
D)negative spiritual issue

Accepted Answer

The current business environment is characterized by rapid and constant change, driven by technological advancements, globalization, and evolving customer preferences. As a result, managing change has become critical for organizations to stay competitive and adapt to the changing market conditions. Effective change management involves anticipating trends and shifts in the industry, proactively responding to disruptions, and promoting an agile and flexible culture within the organization.

Question 6

Employees with the formal authority to issue orders,make policy decisions,and enforce discipline are classified as:
A)line personnel.
B)chain of command managers.
C)organizational specialists.
D)staff personnel.

Accepted Answer

Line personnel have the formal authority to make policy decisions, issue orders, and enforce discipline. They are directly responsible for achieving the goals of the organization and are also known as operational or production personnel. Chain of command managers are a component of the line personnel who are responsible for maintaining the flow of authority within the organization. Organizational specialists are staff personnel who provide expert advice and support to line personnel.

Question 7

Fayol's ________principle states that each worker should report to one,and only one,boss.
A)comparative advantage
B)division of labour
C)unity of command
D)esprit de corps

Accepted Answer

Fayol's unity of command principle states that each worker should report to only one boss to avoid confusion and conflict in the chain of command. This ensures that every employee knows who their superior is and who they are accountable to.

Question 8

In a(n)_________ organization,there are many layers of management who set rules and regulations that everyone in the organization is expected to follow.
A)inverted
B)bureaucratic
C)matrix
D)ordered

Accepted Answer

This type of organization is characterized by a hierarchical structure with multiple levels of management and a strict adherence to rules and procedures. Bureaucratic organizations are often associated with government agencies and large corporations.

Question 9

The line of authority that moves from the top of a hierarchy to the lowest level is called the:
A)chain of logic.
B)organizational design.
C)delegation of authority.
D)chain of command.

Accepted Answer

The term "chain of command" specifically refers to the line of authority that moves from the highest level of an organization to the lowest level. Option A is not a commonly used term in management and option B is broader than the specific answer. Option C refers to the process of assigning authority to specific individuals or positions, which is a component of the chain of command but not the term used for the overall line of authority.

Question 10

In a________ organization,specialists from different parts of an organization are brought together to work on specific projects,but these specialists still remain part of a traditional line and staff organizational structure.
A)line and staff
B)line
C)centralized
D)matrix

Accepted Answer

A matrix organization combines aspects of both functional and project-based organizational structures. In this type of organizational structure, employees are brought together from different functional areas to work on specific projects, but they still report to their respective functional managers. This allows for increased collaboration, flexibility, and knowledge sharing, while still maintaining the traditional line and staff organizational structure.

Question 11

Ashley had been frustrated with her new job at Walnut Securities,until she befriended a secretary from another department.Over lunch in the cafeteria,her new friend shared with Ashley the way things really work at Walnut Securities.Ashley has quickly learned that:
A)not all businesses have a formal organization.
B)an unofficial informal organization exists that you can utilize to help you do your job.
C)what she learned in her business classes didn't really help her in the real world.
D)organizational culture can be negative.

Accepted Answer

Ashley has learned that there is an informal organization that exists at Walnut Securities, which she can use to help her do her job. This indicates that not all aspects of the organization are formal, and that a more informal, organic structure can also be present.

Question 12

The organizational structure of the Canadian Army's 1st Infantry Division provides for direct two-way lines of responsibility,authority,and communication running from the top to the bottom.Additionally,each person in the division reports to only one superior.The 1st Infantry Division is clearly an example of a:
A)functional organization.
B)matrix organization.
C)line organization.
D)service organization.

Accepted Answer

A line organization is characterized by direct lines of authority and communication running from the top to the bottom, with each person reporting to only one superior. This is exactly how the Canadian Army's 1st Infantry Division is structured, making it an example of a line organization. A functional organization groups people by their skill sets or functions, while a matrix organization has multiple lines of reporting and authority. A service organization is typically focused on providing a service rather than producing goods.

Question 13

Dividing the required work among a group of employees is called:
A)division of labour.
B)separation of control.
C)departmentalization.
D)delegation of responsibility.

Accepted Answer

Dividing the required work among a group of employees is called division of labour. This involves breaking down a complex task into smaller, more manageable pieces and assigning them to specific individuals or groups within the organization. This helps to increase efficiency and productivity by allowing each person to focus on a specific aspect of the work and become an expert at it.

Question 14

All of the following are common responses of employees when faced with change except : A)I've got years of experience. B)That's the way we've always done things. C)This should be easy to accept. D)If it isn't broke,don't fix it.

Accepted Answer

All of the other options (A,B,D) reflect resistance to change or reluctance to try something new, whereas option C suggests openness and acceptance of the change.

Question 15

Max Weber used the term________ to describe middle managers whose job was to implement the orders of top management.
A)autocrats
B)bureaucrats
C)staff personnel
D)management

Accepted Answer

Max Weber is known for his theory of bureaucracy, which emphasizes the importance of following rules and procedures in organizational management. In this theory, middle managers are seen as bureaucrats whose job is to implement the orders of top management. Therefore, the best choice is B, bureaucrats.

Question 16

In Weber's views of a bureaucratic organization,the role of top management was to:
A)develop the rules and procedures needed to carry out the plans of bureaucrats.
B)empower workers and enable them to quickly respond to customer wants.
C)directly supervise front-line employees to better control operations.
D)make decisions.

Accepted Answer

According to Weber, the role of top management in a bureaucratic organization is to make decisions. This is because the bureaucracy's focus is on efficiency, and decisions made by top management are usually based on rational calculations rather than personal preferences or emotions. Therefore, top management is expected to make decisions that will benefit the organization as a whole.

Question 17

XYZ Industries produces a variety of anti-crime and safety products such as burglar alarms,smoke detectors,surveillance cameras,and specialty locks.XYZ sells to households,businesses,and government agencies.They have found that each market group requires a different marketing strategy.XYZ would probably benefit from departmentalization by:
A)process.
B)market opportunities.
C)function.
D)customer type.

Accepted Answer

Departmentalization by customer type would allow XYZ Industries to create specialized teams that can develop marketing strategies and products specifically tailored to the needs and preferences of each customer group (households, businesses, and government agencies). This would enable them to better serve each group and potentially increase sales and customer satisfaction.

Question 18

In a(n)_________organization,decision-making authority is maintained at the top level of management.
A)decentralized
B)bottom-up
C)centralized
D)inverted

Accepted Answer

In a centralized organization, decision-making authority is maintained at the top level of management, while in decentralized organizations, decision-making authority is dispersed throughout the organization. Bottom-up and inverted organizations are types of decentralized organizations where decision-making authority is pushed down to lower levels.

Question 19

Employees who perform functions that advise and assist line personnel are known as:
A)empowered workers.
B)secondary employees.
C)middle managers.
D)staff personnel.

Accepted Answer

Staff personnel are employees who provide advice and assistance to line personnel. These employees are not involved in the direct production or delivery of goods and services, but support the organization in various ways such as human resources, finance, and legal departments.

Question 20

Compared to the decentralized management structure,which of the following is a disadvantage of the centralized management structure?
A)Less top management control.
B)Complex distribution system.
C)Potential for interorganizational conflict.
D)Less efficient.

Accepted Answer

Potential for interorganizational conflict.

Quiz 9: Structuring Organizations for Todays Challenges

Empowering employees to better serve customers requires________ front-line employees.

All of the following are advantages of a line organization in a large business except :

Chang is a project manager at Paradox Industries.He is able to borrow specialists from the organization on a regular basis to assist in major projects at his high-tech company.After the project ends,the specialists return to their former duties.Paradox Industries utilizes a:

Bill is a financial manager at Carlyle Bank and Trust who always strives to treat each subordinate with respect and fairness.Bill's treatment of employees is an example of Fayol's principle of:

Given the current business environment,managing __________has become a critical managerial function.

Employees with the formal authority to issue orders,make policy decisions,and enforce discipline are classified as:

Fayol's ________principle states that each worker should report to one,and only one,boss.

In a(n) _________ organization,there are many layers of management who set rules and regulations that everyone in the organization is expected to follow.

The line of authority that moves from the top of a hierarchy to the lowest level is called the:

In a________ organization,specialists from different parts of an organization are brought together to work on specific projects,but these specialists still remain part of a traditional line and staff organizational structure.

Ashley had been frustrated with her new job at Walnut Securities,until she befriended a secretary from another department.Over lunch in the cafeteria,her new friend shared with Ashley the way things really work at Walnut Securities.Ashley has quickly learned that:

Dividing the required work among a group of employees is called:

All of the following are common responses of employees when faced with change except :

Max Weber used the term________ to describe middle managers whose job was to implement the orders of top management.

In Weber's views of a bureaucratic organization,the role of top management was to:

In a(n) _________organization,decision-making authority is maintained at the top level of management.

Employees who perform functions that advise and assist line personnel are known as:

Compared to the decentralized management structure,which of the following is a disadvantage of the centralized management structure?