Deck 6: Recruiting, Motivating, and Keeping Quality Employees

Question 1

A job study not only identifies the tasks,responsibilities,and skills that a job entails,but also specifies the knowledge and abilities needed to perform it.

Answer 1

False

Question 2

Strategic human resource planning is the process of developing ways to satisfy an organization's human resource needs.

Answer 2

True

Question 3

As an HR director at Blue Sky Clothing Mills in Waynesboro,North Carolina,Greta LaDuke's responsibilities include _____.

A)hiring more workers
B)subcontracting work to other suppliers
C)introducing labor-saving initiatives
D)all of these

Answer 3

D

Question 4

If a business decides to hire internally,LinkedIn and Facebook are good spots for posting ads.

Question 5

Because internal hiring signals an employee that he or she can move up in a company,it's a good policy for motivating current employees.

Question 6

The job analysis process entails gathering information on candidates,evaluating their qualifications,and choosing the right one.

Question 7

Working at temporary jobs lets you move around to different companies and gain a variety of skills while getting paid the same as permanent workers and receiving benefits.

Question 8

Companies with a strong interest in promoting from within often post openings on job boards such as Monster.com.

Question 9

A job specification lists the duties and responsibilities of a position.

Question 10

Like many organizations,the FBI will use your application as an initial screening tool.

Question 11

Because they present its public face,quality _____ are vital to Starbucks' success.

A)managers
B)employees
C)suppliers
D)supervisors

Question 12

Complementary workers are part-time employees hired to supplement a company's permanent workforce.

Question 13

At importer/exporter Imperial Traders,a process called _____ consists of all actions that the organization takes to attract,develop,and retain quality employees.

A)personnel acquisition
B)employee leasing
C)employee outsourcing
D)human resource management

Question 14

The process whereby Starbucks works to provide satisfying jobs,a positive work environment,and fair compensation and benefits is called human resource management (HRM).

Question 15

Starbucks uses strategic HR planning to assess whether its employees are satisfied with their jobs.

Question 16

The growing number of individuals who work at temporary or part-time jobs are known as _____ workers.

A)short-term
B)contingent
C)job-share
D)leased

Question 17

_____ jobs are usually filled from outside a company.

A)Supervisory
B)Entry-level
C)Middle-management
D)Upper-management

Question 18

Temporary employees are often cheaper than permanent workers,particularly because they rarely receive costly benefits.

Question 19

When the Norwegian Dawn cruise ship pulls out of Boston harbor,it has a complete,fully trained crew to feed,entertain,and care for its passengers.Managing all of these tasks is a matter of _____.

A)training and development
B)empowerment and delegation
C)strategic human resource planning
D)planning and organizing

Question 20

In which type of recruiting would you probably list openings in local job fairs?

A)outsourcing
B)internal
C)external
D)government

Question 21

Which of the following is not true about young workers:

A)More than 40% of young people work at a second,part-time job called a side job or a side gig.
B)Uber and Lyft hire individuals on a part-time basis.
C)To get a job with either company you need a good looking car.
D)50% of young people who buy new cars do so in order to earn money as an Uber or Lyft driver

Question 22

The Age Discrimination in Employment Act of 1964 protects individuals who are _____ or older.

A)40
B)50
C)60
D)65

Question 23

Pfizer,the second largest pharmaceutical company,regards employee growth and development as its top priority.

Question 24

HR managers organize information about a given job by performing a job _____.

A)description
B)specification
C)evaluation
D)analysis

Question 25

Temporary work isn't very appealing primarily because _____.

A)there are usually no benefits
B)moving from firm to firm is a hassle
C)you don't acquire a variety of skills
D)the pay tends to be low

Question 26

The _____ enforces a number of federal employment laws,including the Equal Pay Act.

A)American Disabilities Act
B)Equal Employment Opportunity Commission
C)Civil Rights Act of 1964
D)Anti-Discrimination Act

Question 27

The selection process is an HR function that:

A)results in the preparation of a job specification
B)utilizes information gathered through employment tests and interviews
C)focuses on publicizing openings
D)involves the selection of external candidates only

Question 28

If the demand for labor is going to outstrip the supply,a(n)_____ manager may hire more workers and encourage current workers to put in extra hours.

A)operations
B)first-line
C)middle
D)Human Resources

Question 29

Orientation refers to the means by which employers introduce new employees to their jobs.

Question 30

Most people hold _____ positions in the workforce.

A)part-time
B)managerial
C)important
D)full-time

Question 31

When a company has an opening,the best source for potential applicants is _____.

A)its own labor force
B)an employee-leasing agency
C)a private employment agency
D)a government employment agency

Question 32

When you start a new job,a good employer will take things slowly and refrain from swamping you with facts about the company.

Question 33

To prepare job descriptions and job specifications,HR managers rely on information collected for the job _____.

A)evaluation
B)analysis
C)comparison
D)briefing

Question 34

The _____ usually performs background checks on applicants for government jobs.

A)IRS
B)FBI
C)EEO
D)GAO

Question 35

At _____,overall objectives include not only making all visitors feel as if they're special in a special place,but ensuring that employees' appearance reflects a special image.

A)Disney
B)Norwegian Cruise Line
C)Six Flags
D)Knott's Berry Farm

Question 36

If you want to fill an opening from inside an organization,_____ would be a good recruitment method.

A)posting the opening on electronic job boards
B)maintaining an online career site
C)announcing the opening in the company newsletter
D)doing all of these things

Question 37

Hiring _____ is not only a strong motivation tool but an inexpensive way to recruit employees.

A)internally
B)externally
C)from different ethnic groups
D)young people

Question 38

In the 1950's more than 60 percent of the workforce was composed of white males;today white males make up only 20 percent of the workforce.

Question 39

Under federal law,it's illegal to discriminate in recruiting and hiring on the basis of all the following characteristics except:

A)race
B)religion
C)education
D)sex

Question 40

When an employee is treated unfairly on the basis of some characteristic unrelated to ability,_____.

A)the employee can be fired
B)the employee can be assigned to a job performed by people with similar characteristics
C)management is guilty of discrimination
D)the employee is derelict in his or her duty

Question 41

According to two-factor theory,motivation factors may alleviate job dissatisfaction but won't improve job satisfaction.

Question 42

In two-factor theory,hygiene factors are those that contribute strongly to job satisfaction.

Question 43

In two factor theory,hygiene factors include working conditions.

Question 44

Abercrombie & Fitch got in trouble with the EEOC for hiring a disproportionate number of white sales people.

Question 45

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge

-Willowbend equipment handlers appear to be _____ workers.

A)temporary
B)entry-level
C)highly paid
D)senior

Question 46

Maria has worked at Starbuck's for a week.Her supervisor is helping her become a "barista." The process she is going though is called _____.

A)orientation
B)off-the-job training
C)formal training
D)on-the-job training

Question 47

Nationwide surveys show that most companies today actively strive to develop _____ workforces.

A)family-oriented
B)honest
C)friendly
D)diverse

Question 48

According to Abraham Maslow,safety needs,which are placed at the very bottom of his hierarchy of needs,are the easiest to satisfy.

Question 49

Most companies today strive for diverse workforces.

Question 50

According to Herzberg,giving somebody a raise or improving a person's working conditions will lead to increased job satisfaction.

Question 51

Expectancy theory focuses on our perceptions of how fairly we feel we're being treated relative to others.

Question 52

Over the past 50 years,more _____ entered the workforce than previously.

A)women
B)white males
C)minorities
D)a and c

Question 53

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge

-When Willowbend Tours was founded,the owners prepared a job _____ to identify the duties and activities involved in each position.

A)analysis
B)specification
C)evaluation
D)description

Question 54

Equity theory focuses on our perceptions of how fairly we're treated relative to others.

Question 55

At the company's so-called _____,new employees at the consulting firm Booz Allen Hamilton get to see,touch,and interact with new technologies.

A)"hands-on lab"
B)"techno lounge"
C)"simulation hall"
D)"petting zoo"

Question 56

In his expectancy theory,Victor Vroom proposes that employees will work hard to earn rewards which they value and which they consider obtainable.

Question 57

Before on-the-job training begins at Bainbridge Industries,all new hires are introduced to their jobs through a process called _____.

A)screening
B)group interviewing
C)orientation
D)introduction

Question 58

The job specification for _____ is no doubt the most detailed.

A)tour guides
B)office personnel
C)equipment handlers
D)both tour guides and office personnel

Question 59

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge

-Willowbend management is not likely to use _____ as a method of motivate and train employees.

A)job rotation
B)orientation
C)on-the-job training
D)coaching

Question 60

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge

-Where is management most likely to find new tour guides?

A)Through classified ads in local newspapers
B)Through county- or city-government employment offices
C)Through specialized publications or employment agencies
D)Through college job fairs

Question 61

Many companies practice job redesign to make jobs more interesting and challenging.

Question 62

The principle that a reward will motivate only if it's valued by the employee is key to the _____ theory of motivation.

A)equity
B)enrichment
C)goal-setting
D)expectancy

Question 63

Its job _____ policy allows Superior Products' employees to move from one job to another on a systematic basis.

A)redesign
B)enlargement
C)enrichment
D)rotation

Question 64

Psychologist _____ proposed that we're motivated by five unmet needs.

A)Abraham Maslow
B)Sigmund Freud
C)Phil McGraw
D)Roger Gimme

Question 65

When you calculate your ratio of contributions to rewards,compare it to your roommate's ratio,and conclude that the two are out of balance,you're applying the _____ theory of motivation.

A)expectancy
B)rational
C)equity
D)equilibrium

Question 66

Employers who provide for flextime set guidelines and allow employees to designate starting and quitting times.

Question 67

Which of the following is an important principle in the expectancy theory of motivation?

A)The employee must believe that his or her efforts will result in unacceptable performance.
B)The employee must value a reward enough to perform the work required to get it.
C)The employee cannot be convinced that acceptable performance will lead to a desired outcome.
D)The employee must believe that setting balanced goals with his or her supervisor is step one.

Question 68

Workers who are paid by the hour earn salaries.

Question 69

_____ are forms of compensation other than salaries,hourly wages,or financial incentives.

A)Benefits
B)Bonuses
C)Stock-option plans
D)Commissions

Question 70

This summer you worked at a day care center where it was common for parents to be late picking up a child.You willingly stayed late and waited for these parents so that other employees could get home to their families.But at raise time,you got a much smaller raise than your co-workers.Your reaction was to say,"Forget it.I'm not working extra hours anymore." What theory of motivation best explains your behavior?

A)Hierarchy-of-needs
B)Expectancy theory
C)Equity theory
D)Two-factor theory

Question 71

Don left a high-paying,high-status job on Wall Street to run for governor of his state.Which need level would Maslow say Don is striving to fulfill by running for office?

A)Physiological
B)Self-actualization
C)Esteem
D)Social

Question 72

Job enrichment is the policy of enhancing a job by adding tasks at similar skill levels.

Question 73

As part of its family-friendly program,the accounting firm KPMG allows employees to aggregate all paid days?off and use them in any way they want.

Question 74

In Herzberg's two-factor theory,strong contributors to job satisfaction are called _____ factors.

A)hygiene
B)motivation
C)equity
D)satisfaction

Question 75

Benefits are forms of compensation other than salaries.

Question 76

You put a lot of effort into an assignment and get a C while your roommate,who put in less effort,gets a B+.According to the _____ theory of motivation,you're feeling that you've been treated unfairly relative to your roommate makes sense.

A)expectancy
B)enrichment
C)relativity
D)equity

Question 77

According to hierarchy-of-needs theory,our highest need is for _____.

A)esteem
B)social security
C)self-actualization
D)safety

Question 78

According to data collected by Dell,telecommuting (working from home)has reduced profits somewhat.

Question 79

In a study of stress in the accounting profession,unmarried workers reported higher levels of stress than any other group.

Question 80

If an employee works 8 hours a day from 7:00 AM to 4 PM while others in office work from 8:00 AM to 5 PM they're taking advantage of an employer's flextime policy.