Deck 1: Human Resource Management: An Overview

Question 1

The staffing process involves all of the following functions EXCEPT ________.

A) job analysis
B) recruitment
C) product placement
D) selection

Answer 1

C
Explanation: C)Staffing involves job analysis,human resource planning,recruitment,and selection.

Question 2

Lauren is an HR manager at a marketing firm.Which of the following functions is LEAST likely to be an aspect of Lauren's job?

A) staffing
B) employee safety
C) product testing
D) employee and labor relations

Answer 2

C
Explanation: C)Six functional areas are associated with effective HRM: staffing,HR development,performance management,compensation,safety and health,and employee and labor relations.

Question 3

Which of the following provides learners with the knowledge and skills needed for their present jobs?

A) training
B) development
C) career planning
D) succession planning

Answer 3

A
Explanation: A)Training is designed to provide learners with the knowledge and skills needed for their present jobs.Development involves learning that goes beyond today's job and has a more long-term focus.

Question 4

What is the systematic process of determining the skills,duties,and knowledge required for performing jobs in an organization?

A) strategic planning
B) job enlargement
C) recruitment
D) job analysis

Question 5

Connor works as an accountant at Price Waterhouse and is scheduled to meet with his manager for a formal review and evaluation of his strengths and weaknesses.In which of the following activities is Connor most likely participating?

A) performance appraisal
B) career development
C) succession planning
D) job analysis

Question 6

The process of attracting individuals on a timely basis,in sufficient numbers,and with appropriate qualifications,to apply for jobs with an organization is referred to as ________.

A) HR planning
B) selection
C) appraisal
D) recruitment

Question 7

According to surveys,today's employees will work for approximately ________ companies and will change careers ________ times in their working lives.

A) 3; 3
B) 5; 7
C) 9 to 11; 3
D) 11 to 13; 5

Question 8

The utilization of individuals to achieve organizational objectives is known as ________.

A) human resource leadership
B) human resource management
C) human resource staffing
D) human resource planning

Question 9

As an HR manager in charge of staffing for a restaurant chain,John is most likely NOT responsible for ________.

A) training
B) job analysis
C) recruitment
D) selection

Question 10

An ongoing process whereby an individual sets career goals and identifies the means to achieve them is called ________.

A) succession planning
B) career development
C) career planning
D) training

Question 11

Which HRM function consists of training and development,individual career planning and development activities,organization development,and performance management and appraisal?

A) management by objectives
B) employee and labor relations
C) organizational development
D) human resource development

Question 12

Global competition is rarely relevant to the work of HR professionals.

Question 13

Human resource management (HRM)is the utilization of individuals to achieve organizational objectives.

Question 14

What is human resource management? What are the six functional areas of HRM?

Question 15

Lyle,an HR specialist at a publishing company,is in the process of choosing from a group of applicants the individual best suited for an assistant editor position.Lyle is most likely involved in the function of ________.

A) recruitment
B) HR planning
C) job analysis
D) selection

Question 16

Avid Technology,Inc.was recently included on Fortune's list of 100 best companies.Which HR function will most significantly be affected by this achievement?

A) performance appraisal
B) safety and health
C) recruitment
D) research

Question 17

HR professionals only work with ________.

A) other HR professionals
B) only HR specialists
C) all managers throughout the company
D) every person who has applied for employment

Question 18

What is the staffing function of HRM? Identify and discuss what staffing involves.

Question 19

The systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period of time is referred to as ________.

A) HR planning
B) recruitment
C) job analysis
D) performance appraisal

Question 20

Which of the following involves learning that goes beyond today's job and has a more long-term focus?

A) training
B) career planning
C) development
D) organizational development

Question 21

As a public school teacher,Molly has accrued 14 days of sick leave,which is a type of ________ compensation.

A) direct financial
B) indirect financial
C) nonfinancial
D) mandatory

Question 22

Compensation,as described in your text,refers to the ________.

A) total of all rewards provided to employees in return for their services
B) wages individuals receive each pay period
C) wage schedules and wage rates listed in the union contract
D) internal alignment of intrinsic awards

Question 23

Wages,salaries,and commissions are most likely examples of ________.

A) direct financial compensation
B) indirect financial compensation
C) employment incentives
D) employment benefits

Question 24

Healthy and safe employees are more likely to ________.

A) earn managerial promotions
B) request salary increases
C) remain productive
D) join labor unions

Question 25

Ellen enjoys working at Starbucks because of her interactions with customers and co-workers.The satisfaction that Ellen feels would best be categorized as ________.

A) emotional health
B) nonfinancial compensation
C) performance satisfaction
D) indirect financial compensation

Question 26

Approximately half of all employees at ABC Manufacturing are union members.Which of the following is ABC Manufacturing required by law to do with the labor unions?

A) bargain with them in good faith
B) make concessions to them
C) help them organize activities
D) pay dues for their new members

Question 27

What human resource management task involves protecting employees from injuries caused by work-related accidents?

A) accident prevention
B) injury analysis
C) job analysis
D) safety

Question 28

What is the primary reason that firms are more attentive to employee safety and health than they were in the past?

A) federal legislation
B) health care costs
C) labor unions
D) tax benefits

Question 29

Which of the following terms refers to a goal-oriented process that is directed toward ensuring that organizational processes are in place to maximize the productivity of employees,teams,and the organization?

A) team strategic management
B) performance management
C) organization development
D) career development

Question 30

What human resource task pervades all functional areas of human resource management?

A) health and safety
B) development
C) training
D) research

Question 31

Which term refers to the planned and systematic attempt to change an organization and improve its performance?

A) organization development
B) corporate development
C) performance management
D) organization training

Question 32

All of the following are categories of employee compensation EXCEPT ________.

A) direct financial
B) nonfinancial
C) indirect financial
D) stock capital

Question 33

Raj,a software engineer,recently met with his manager for a review and evaluation of Raj's performance over the last six months.In which of the following did Raj most likely participate?

A) performance management
B) performance appraisal
C) organizational appraisal
D) succession planning

Question 34

Recruitment is the process of attracting qualified individuals and encouraging them to apply for work with the organization.

Question 35

Ben works at a small advertising agency as a graphic artist.Ben enjoys his job because the company allows employees to have flexible schedules and to telecommute when necessary.Which of the following best describes this type of employee compensation?

A) indirect financial compensation
B) direct financial compensation
C) nonfinancial compensation
D) required compensation

Question 36

A formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed is referred to as ________.

A) career development
B) succession planning
C) career planning
D) performance management

Question 37

According to the Small Business Administration,the majority of business are small.

Question 38

What HR tool gives employees the opportunity to capitalize on their strengths and overcome identified deficiencies?

A) manager self-service
B) employee orientation
C) performance appraisal
D) selection tests

Question 39

Human resource planning is the systematic process of determining the skills,duties,and knowledge required for performing jobs in an organization.

Question 40

Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs,at the right time,to achieve the organization's objectives.

Question 41

Organization development is the planned and systematic attempts to change the organization,typically to a more behavioral environment.

Question 42

Career planning is a formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed.

Question 43

Industrial relations requires HR specialists to negotiate with competing businesses for market share.

Question 44

What is HR research? Why would HR research be important for a firm?

Question 45

Human resource development involves training,career planning,organization development,and performance management.

Question 46

The human resource manager normally operates in what capacity?

A) line
B) production
C) matrix
D) staff

Question 47

Lee Shultz,the operations manager for Acme Bolts,has just learned that an experienced arc welder has resigned.He contacts the manager of human resources,Reba Cole,asking her to send him some qualified welders for him to interview.In this case,________.

A) Lee is only concerned about accomplishing operations goals
B) Reba is only concerned about accomplishing human resource goals
C) Lee and Reba see organizational goals from the same perspective
D) both are concerned with accomplishing organizational goals, but from different perspectives

Question 48

The process of hiring an external provider to do the work that was previously done internally is referred to as ________.

A) broadbanding
B) job enlarging
C) outsourcing
D) onboarding

Question 49

Jennifer works in an advisory or staff capacity,working with other managers to help them deal with human resource matters.Jennifer is most likely employed as a(n)________.

A) account executive
B) line manager
C) HR manager
D) project manager

Question 50

A human resource information system (HRIS)is essential to all of the following HR responsibilities EXCEPT ________.

A) recruitment and selection
B) creation of mobile HR applications
C) oversight of legal and regulatory compliance
D) benefits administration

Question 51

Which term refers to employees who have joined together for the purpose of dealing with an employer?

A) political party
B) organization
C) union
D) PEO

Question 52

Training primarily focuses on the long-term career needs of employees.

Question 53

Employee health and safety are a primary concern for businesses because of numerous federal and state laws.

Question 54

Indirect financial compensation is the pay that a person receives in the form of wages,salaries,commissions,and bonuses.

Question 55

Today,most firms would prefer having employees belong to unions because the unions handle health benefits.

Question 56

Many HR departments are most likely becoming smaller because ________.

A) federal agencies monitor HR functions
B) HR telecommuting is gaining popularity
C) external groups are performing HR functions
D) there is no way to explain the role of HR professionals as strategic business partners

Question 57

Development involves learning that goes beyond an employee's present job.

Question 58

Human resource research is a distinct HRM function that requires a special department in most large firms.

Question 59

Jenny works in the HR department of Southwest Airlines,and she specializes in industrial relations.In which of the following activities would Jenny most likely participate?

A) outsourcing tasks
B) testing job candidates
C) handling collective bargaining
D) monitoring employee safety issues

Question 60

Performance management is a formal system of review and evaluation of individual or team task performance.

Question 61

Why are line managers most likely performing more HR tasks today?

A) competition from PEOs
B) implementation of EEO laws
C) automation of HR processes
D) expansion of HR departments

Question 62

Whirlpool Corporation has an agreement with IBM for the HR outsourcer to handle Whirlpool's workforce administration,compensation,recruitment,training,and performance reporting.This type of outsourcing is known as ________.

A) process control outsourcing
B) discrete services outsourcing
C) business process outsourcing
D) single task outsourcing

Question 63

A firm that outsources only benefits administration to a third party is most likely using ________.

A) discrete services
B) multiprocess services
C) business process outsourcing
D) single service outsourcing

Question 64

Which term refers to a company that leases employees to other businesses?

A) shared service center
B) human resource provider
C) external employer organization
D) professional employer organization

Question 65

Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees.The firm employs 700 people and expects to hire more in the next few years.Currently,all of the firm's HR tasks are handled internally by Shelby's HR department.However,top executives at Shelby are considering the idea of outsourcing benefits administration.Which of the following most likely undermines the idea of outsourcing benefits administration?

A) Employees use Shelby's intranet to self-manage their own benefits.
B) Staff managers at Shelby discuss benefits packages with new employees.
C) Shelby's HR manager regularly meets with the firm's insurance provider.
D) Shelby recently began offering employees a flexible spending plan for benefits.

Question 66

Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees.The firm employs 700 people and expects to hire more in the next few years.Currently,all of the firm's HR tasks are handled internally by Shelby's HR department.However,top executives at Shelby are considering the idea of outsourcing benefits administration.Which of the following questions is LEAST relevant to the decision to outsource Shelby's benefits administration tasks?

A) What is the cost difference for Shelby between handling benefits internally and externally?
B) How much time is spent by Shelby's HR department handling benefits administration tasks?
C) Which Shelby HR professional should oversee benefits administration at the shared service center?
D) How knowledgeable is Shelby's HR staff about benefits administration and federal health care laws?

Question 67

Which of the following takes routine,transaction-based activities that are dispersed throughout the organization and consolidates them in one place?

A) outsourcing centers
B) shared service centers
C) consolidation centers
D) human resource centers

Question 68

Which of the following is a true statement about professional employer organizations?

A) PEOs have the right to hire and fire the client company's employees.
B) PEOs are less popular than in the past due to technology improvements.
C) PEOs run day-to-day operations for client companies.
D) PEOs lease employees from other businesses.

Question 69

Which term refers to individuals that are directly involved in accomplishing the primary purpose of the organization?

A) HR managers
B) line managers
C) staff managers
D) sales managers

Question 70

Shared service centers provide an alternative to HR ________ and can often provide the same cost savings and customer service.

A) outsourcing
B) onboarding
C) broadbanding
D) downsizing

Question 71

Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees.The firm employs 700 people and expects to hire more in the next few years.Currently,all of the firm's HR tasks are handled internally by Shelby's HR department.However,top executives at Shelby are considering the idea of outsourcing benefits administration.Which of the following best supports the idea of outsourcing benefits administration?

A) Shelby employees enroll for health benefits through the firm's intranet.
B) Shelby's HR manager recently participated in a strategic planning session.
C) The benefits specialist at HR is knowledgeable about changing healthcare laws.
D) Benefits administration is highly time consuming for the Shelby HR department.

Question 72

Business process outsourcing involves transferring one element of a business process,such as benefits administration,to a third party.

Question 73

Billings Manufacturing has made the decision to use a professional employer organization.As a result,Billings will release its employees,who will then be hired by the PEO.

Question 74

Today HR outsourcing can be done in different ways.Which of the following is one of those ways?

A) discrete services outsourcing
B) project management outsourcing
C) external recruitment process outsourcing
D) parts supply outsourcing

Question 75

A professional employer organization (PEO)leases employees to other organizations.

Question 76

A human resource manager is an individual who normally acts in an advisory or staff capacity by assisting other managers with HR issues.

Question 77

In today's workplace,outsourcing is focused more on saving money than on improving service quality and saving time.

Question 78

Shared service centers typically handle tasks associated with benefits and pension administration,payroll,and relocation assistance,but succession planning and global training activities remain the responsibility of the firm's HR department.

Question 79

Which HR task is most likely to be outsourced?

A) training and development
B) benefits administration
C) payroll and compensation
D) recruitment

Question 80

A shared service center (SSC),also known as a center of expertise,takes routine,transaction-based activities dispersed throughout the organization and consolidates them in one place.