Deck 7: Organizational Behavior

Question 1

The idea that there is an inherent conflict between the personalities of mature adults and the needs of organizations, and that organizations treat employees like children which leads to ineffectiveness

A) Was developed by Kurt Lewin.
B) Is a part of the post-breaucratic paradigm.
C) Was developed by Chris Argyris.
D) Was developed by Shoshana Zuboff.

Answer 1

C

Question 2

Which of the following, as seen by the feminist perspective, does NOT perpetuate male dominance in the workplace?

A) gender divisions producing gender patterning of jobs
B) masculine symbols and images
C) continued interactions characterized by dominance and subordination
D) promotion based on merit and job accomplishment

Answer 2

D

Question 3

Which of the following statements about groups are relevant today?:

A) Organizations consist of formal and informal groups
B) Groups develop norms and codes of behavior
C) Most group subcultures have a resemblance to the overall organizational culture
D) All of the above.

Answer 3

D

Question 4

Bureaucratic structure favors personalized relationships and nurturing leadership styles.

Question 5

The famous Theory X and Theory Y sets of assumptions were the brainchild of Douglas McGregor, who posited the concept that Theory X managers were authoritarian, an Theory Y managers were more humanistic and democratic .

Question 6

The Hawthorne experiments were useful in showing how men work differently from women.

Question 7

Which of the following is an advantage of bureaucratic impersonality?

A) It increases organizational effectiveness.
B) It accounts for human emotions in the workplace.
C) It provides even-handed application of rules.
D) A and c

Question 8

The five factors of job satisfaction according to the motivation-hygiene theory are:

A) self actualization, esteem needs, love or affiliation needs, safety needs.
B) achievement, recognition, work itself, responsibility, advancement.
C) company policy and administration, supervision, salary, interpersonal relations, working conditions.
D) working conditions, self actualization, work itself, esteem needs, safety needs.

Question 9

The pioneer that brought the concepts from psychology into organizational management to help explain and understand human behavior and organizational dynamics was

A) Frederick Winslow Taylor.
B) Douglas McGregor.
C) Hugo Munsterberg.
D) Abraham Maslow.

Question 10

A technocracy is a postmodern high-tech organizational environment.

Question 11

Open discussion with dissent allowed, and brainstorming of problems in the organization is a form of analysis that is an antidote to Groupthink.

Question 12

Max Weber referred to bureaucracy's "special virtue" as "dehumanization".

Question 13

Your classmate tells you that Abraham Maslow identified a bureaupathology as occurring when one's abilities function as inadequacies or blind spots, and called this dysfunction "trained incapacity." Is this true or false?

Question 14

"The Law of the Situation," was a theory developed by:

A) Douglas McGregor.
B) Victor Thompson.
C) Mary Parker Follett.
D) Robert Merton.

Question 15

What was the unexpected result of the Hawthorne experiments?

A) Workers dislike responsibility.
B) Workers are more responsive to peer pressures than to management controls.
C) Workers have a negative reaction to dim lighting.
D) Workers productivity increases dramatically with frequent rests and breaks.

Question 16

Maslow's hierarchy of needs called for a progression through the following components:

A) survival needs, safety needs, love needs, esteem needs, self-actualization needs.
B) survival needs, safety needs, self-actualization needs, love needs, esteem needs.
C) self-actualization needs, safety needs, love needs, survival needs.
D) love needs, survival needs, safety needs, self-actualization needs.

Question 17

Organizational Development (OD) is about:

A) Planned organizational change
B) A process to achieve change
C) Satisficing
D) A and b

Question 18

Postmodern public administration theorists

A) see objective reality ("facts" ) as moot.
B) see "facts" as representing propositions or hypotheses derived from observation.
C) believe that the observer-thinker is the active shaper of how the "fact" is perceived.
D) All of the above.

Question 19

Michael Murray, the head of the School Board claims that feminist perspectives on organizational behavior have posited a number of statements. Which one of them is really correct?:

A) Organizational interactions are characterized by dominance and subordination.
B) Organizations are gender-neutral in their reward systems
C) Organizations proactively seek female talent
D) Organizations create added value from female work

Question 20

Which of the following characteristics does Group think NOT display?

A) Brainstorming, and acceptance of alternative viewpoints.
B) A desperate drive for consensus and an illusion of invulnerability.
C) A strong belief in the virtue of the in-group.
D) Strong negative views of the enemy.

Question 21

Your cousin Bob, who works for a woman, tells you that research shows that women likely to use the command-and-control militaristic style of leadership. You look this up in the textbook. Do you find his statement to be true or false?

Question 22

You are in the process of motivating your employees and one tactic you are using is job enrichment. This is the process of adding different kinds of duties to the individual's job so that work is performed at both a higher level and is more personally satisfying.

Question 23

The notion of individual will was the concept developed by Rousseau in The Social Contract.

Question 24

The idea that "work expands to fill the time available for its completion," is the Peter Principle.

Question 25

Your older sister, Beth, once sent you a postcard from her job in Washington saying, among other things, that she was feeling alienated at work. You believed then that she had a feeling of belongingness in work, good control of the job, and joy in her position. Now that you have read this chapter was your understanding true or false?