Deck 5: Writing Memos and Email

Question 1

It is appropriate to use email when making routine requests.

Answer 1

True

Question 2

A e-mail is an attempt by one party to voice a concern to another party through an e-mail message that's harsh in language and tone.

Answer 2

flaming

Question 3

Using e-mail for some feedback is appropriate. What is the term for the type of feedback that is appropriate for e-mail where the comments you write are not long, are not controversial, and have been requested?

Answer 3

Simple feedback

Question 4

E-mail, because of its security, is an effective communication tool for sensitive issues.

Question 5

Because e-mail is a less formal method of communication, the rules for capitalization and punctuation are less strict.

Question 6

E-mail is an effective form of communication when in-person interaction is not necessary.

Question 7

Describe a situation in which sending an email would be inappropriate.

Question 8

For which of the following tasks would email NOT be appropriate?

A) When giving feedback on job performance
B) When your previous emails have been ignored
C) When you need to resolve a conflict
D) All of the above

Question 9

E-mail can be effectively used for all of the following communication situations EXCEPT

A) making requests
B) routine business transactions
C) making important changes
D) asking for ideas

Question 10

Memos should be brief and to the point.

Question 11

Which of the following will enhance e-mail communication?

A) Using a standard business voice
B) Keeping your language constructive
C) Following rules of capitalization
D) All of the above

Question 12

Which of the following is not a standard type of memo?

A) Policy memo
B) Acceptance memo
C) Notice of change memo
D) Update memo

Question 13

What is the primary means of communication in business today?

A) Phone calls
B) Memos
C) Emails
D) Voice mail

Question 14

When replying to messages, reserve the option for those cases in which you need your message to be seen by each person who received the original message.

Question 15

What type of memo is used to inform readers about developments, projects, and processes?

Question 16

Which of the following is a reason why e-mail has become such an essential method of business communication?

A) Speed
B) Ease of use
C) Quick response time
D) All of the above

Question 17

Which of the following is NOT one of the common mistakes when composing memos?

A) Using all capital letters
B) Leaving out major portions of sentences
C) Memo too long
D) Careless spelling and punctuation errors

Question 18

The popularity of e-mail is primarily due to its speed and ease of use.

Question 19

Which of the following would NOT be considered good e-mail etiquette regarding attachments and replies?

A) Avoid sending unnecessary attachments
B) Use "Reply to All" sparingly
C) Include only your reply, not the original message, when replying to an e-mail
D) All of the above

Question 20

Memos can be used for inter-office communication or communication with individuals outside of the company.

Question 21

List and explain five guidelines to enhance communication using e-mail.

Question 22

E-mail has revolutionized business communication, but is not appropriate for every type communication situation. List and describe four situations where e-mail is not the preferable form of communication.