Question 1

It is appropriate to use email when making routine requests.

Accepted Answer

Email is an appropriate medium for making routine requests as it provides a written record of the communication and allows the recipient to respond at their convenience.

Question 2

A__________ e-mail is an attempt by one party to voice a concern to another party through an e-mail message that's harsh in language and tone.

Accepted Answer

flaming

Question 3

Using e-mail for some feedback is appropriate. What is the term for the type of feedback that is appropriate for e-mail where the comments you write are not long, are not controversial, and have been requested?

Accepted Answer

Simple feedback

Question 4

E-mail, because of its security, is an effective communication tool for sensitive issues.

Accepted Answer

E-mail is not inherently secure and can be intercepted or hacked, making it a risky choice for communicating sensitive information without additional security measures.

Question 5

Because e-mail is a less formal method of communication, the rules for capitalization and punctuation are less strict.

Accepted Answer

Even though e-mail can be less formal, proper capitalization and punctuation are important for clarity and professionalism in communication.

Question 6

E-mail is an effective form of communication when in-person interaction is not necessary.

Accepted Answer

E-mail allows for quick and efficient exchange of information, document sharing, and communication across different time zones without the need for real-time interaction, making it effective when in-person meetings are not necessary.

Question 7

Describe a situation in which sending an email would be inappropriate.

Accepted Answer

The answer of Describe a situation in which sending an...

Question 8

For which of the following tasks would email NOT be appropriate?
A) When giving feedback on job performance
B) When your previous emails have been ignored
C) When you need to resolve a conflict
D) All of the above

Accepted Answer

Email is not the most effective communication tool for resolving conflicts or addressing sensitive issues like job performance feedback, especially if previous emails have been ignored. These situations often require more direct and nuanced forms of communication, such as face-to-face conversations or phone calls, to ensure clarity and understanding.

Question 9

E-mail can be effectively used for all of the following communication situations EXCEPT
A) making requests
B) routine business transactions
C) making important changes
D) asking for ideas

Accepted Answer

E-mail is not always the most effective medium for making important changes due to its lack of immediacy and potential for misunderstanding. Important changes often require more direct communication methods, such as face-to-face meetings or phone calls, to ensure clarity and immediate feedback.

Question 10

Memos should be brief and to the point.

Accepted Answer

Memos are typically used for internal communication and are meant to convey important information quickly and efficiently, hence they should be brief and to the point.

Question 11

Which of the following will enhance e-mail communication?
A) Using a standard business voice
B) Keeping your language constructive
C) Following rules of capitalization
D) All of the above

Accepted Answer

All of the options listed contribute to enhancing e-mail communication by ensuring clarity, professionalism, and positive tone.

Question 12

Which of the following is not a standard type of memo?
A) Policy memo
B) Acceptance memo
C) Notice of change memo
D) Update memo

Accepted Answer

Acceptance memos are not typically classified as a standard type of memo. Standard memos usually include policy memos, notice of change memos, and update memos, which are used for internal communication within organizations to inform employees about policies, changes, or updates. Acceptance memos do not fit into the standard categorization as they would more likely be part of correspondence related to specific agreements or offers rather than routine organizational communications.

Question 13

What is the primary means of communication in business today?
A) Phone calls
B) Memos
C) Emails
D) Voice mail

Accepted Answer

The answer of What is the primary means of communication...

Question 14

When replying to messages, reserve the________ option for those cases in which you need your message to be seen by each person who received the original message.

Accepted Answer

The answer of When replying to messages, reserve the________ option...

Question 15

What type of memo is used to inform readers about developments, projects, and processes?

Accepted Answer

The answer of What type of memo is used to...

Question 16

Which of the following is a reason why e-mail has become such an essential method of business communication?
A) Speed
B) Ease of use
C) Quick response time
D) All of the above

Accepted Answer

E-mail is essential in business communication due to its speed, ease of use, and the ability to facilitate quick responses.

Question 17

Which of the following is NOT one of the common mistakes when composing memos?
A) Using all capital letters
B) Leaving out major portions of sentences
C) Memo too long
D) Careless spelling and punctuation errors

Accepted Answer

Using all capital letters is not typically considered a common mistake in memo composition, whereas the other options are recognized issues.

Question 18

The popularity of e-mail is primarily due to its speed and ease of use.

Accepted Answer

E-mail has become popular because it allows for instant communication across the globe, is easy to use, and can be accessed from various devices, making it a convenient and efficient way to exchange information.

Question 19

Which of the following would NOT be considered good e-mail etiquette regarding attachments and replies?
A) Avoid sending unnecessary attachments
B) Use "Reply to All" sparingly
C) Include only your reply, not the original message, when replying to an e-mail
D) All of the above

Accepted Answer

Including only your reply and not the original message when replying to an e-mail can lead to confusion, as it removes the context of the conversation. Good email etiquette involves keeping the thread of conversation intact for clarity.

Question 20

Memos can be used for inter-office communication or communication with individuals outside of the company.

Accepted Answer

Memos are typically used for internal communication within an organization, not for communication with individuals outside the company.

Quiz 5: Writing Memos and Email

It is appropriate to use email when making routine requests.

A__________ e-mail is an attempt by one party to voice a concern to another party through an e-mail message that's harsh in language and tone.

Using e-mail for some feedback is appropriate. What is the term for the type of feedback that is appropriate for e-mail where the comments you write are not long, are not controversial, and have been requested?

E-mail, because of its security, is an effective communication tool for sensitive issues.

Because e-mail is a less formal method of communication, the rules for capitalization and punctuation are less strict.

E-mail is an effective form of communication when in-person interaction is not necessary.

Describe a situation in which sending an email would be inappropriate.

For which of the following tasks would email NOT be appropriate?

E-mail can be effectively used for all of the following communication situations EXCEPT

Memos should be brief and to the point.

Which of the following will enhance e-mail communication?

Which of the following is not a standard type of memo?

What is the primary means of communication in business today?

When replying to messages, reserve the________ option for those cases in which you need your message to be seen by each person who received the original message.

What type of memo is used to inform readers about developments, projects, and processes?

Which of the following is a reason why e-mail has become such an essential method of business communication?

Which of the following is NOT one of the common mistakes when composing memos?

The popularity of e-mail is primarily due to its speed and ease of use.

Which of the following would NOT be considered good e-mail etiquette regarding attachments and replies?

Memos can be used for inter-office communication or communication with individuals outside of the company.