Question 1

The listening process occurs in three stages. Which of the following is the first stage?
A) Initiating
B) Responding
C) Receiving
D) Processing

Accepted Answer

B

Question 2

Of the four ways people express themselves, the aggressive approach is the most effective means of communication.

Accepted Answer

The aggressive approach often leads to conflict and misunderstanding, making it less effective than assertive communication, which respects both the speaker's and the listener's rights and opinions.

Question 3

Of the four common approaches to communication, which of the following is the most effective?
A) Aggressive approach
B) Assertive approach
C) Non assertive approach
D) Passive aggressive approach

Accepted Answer

The assertive approach is considered the most effective form of communication because it allows individuals to express their thoughts, feelings, and needs in a clear, honest, and respectful way. This approach fosters open communication, mutual respect, and understanding, without being aggressive or passive.

Question 4

Changing the subject is a characteristic of which approach to listening?

Accepted Answer

The answer of Changing the subject is a characteristic of...

Question 5

Which of the following is the most effective approach to listening?
A) Active listening
B) Attentive listening
C) Passive listening
D) Selective listening

Accepted Answer

Active listening is the most effective approach because it involves fully concentrating, understanding, responding, and then remembering what is being said. This approach is interactive and engages the listener with the speaker, making it more effective than passive, selective, or merely attentive listening.

Question 6

Most people listen selectively or passively.

Accepted Answer

The answer of Most people listen selectively or passively....

Question 7

_________is the rate at which you speak.

Accepted Answer

The answer of _________is the rate at which you speak....

Question 8

Which of the following is NOT true of listening?
A) Selective listening involves good eye contact
B) Listening includes responding
C) Listening and hearing are not synonymous
D) Nonverbal cues influence listening

Accepted Answer

Selective listening is more about focusing on specific parts of the conversation rather than maintaining good eye contact, which is more associated with active listening.

Question 9

Which of the following is NOT a characteristic of the most effective approach to listening?
A) Showing patience
B) Giving verbal feedback
C) Asking a clarification question
D) Listening for only the main points

Accepted Answer

Effective listening involves more than just focusing on the main points; it includes understanding details, giving feedback, asking for clarification, and showing patience. Listening for only the main points might miss important nuances and details in the communication.

Question 10

If someone started a sentence with, "I hate to bother you," this would be considered the passive- aggressive approach to communication.

Accepted Answer

Starting a sentence with "I hate to bother you" is more indicative of a polite or considerate approach rather than passive-aggressive communication, as it shows awareness of the other person's potential inconvenience.

Question 11

Constant eye contact is an important tool for assertive speaking.

Accepted Answer

The answer of Constant eye contact is an important tool...

Question 12

Which of the following responses would be considered the most effective?
A) "How could you even think that?"
B) "As I understand your point…"
C) "I'll talk to her soon about that problem; I've just been really busy."
D) "You must take care of this immediately."

Accepted Answer

Option B, "As I understand your point…", is considered the most effective response because it demonstrates active listening and empathy. It shows that you are trying to understand the other person's perspective, which is crucial for effective communication and conflict resolution.

Question 13

What is the final stage of listening?

Accepted Answer

The answer of What is the final stage of listening?...

Question 14

Which of the four different approaches of communication takes responsibility and initiative, and actively listens?

Accepted Answer

The answer of Which of the four different approaches of...

Question 15

Which of the following is NOT a strategy for managing your pace?
A) Pausing occasionally
B) Varying your pace
C) Making good eye contact
D) Speaking more quickly when your listener seems to understand

Accepted Answer

Making good eye contact is not a strategy for managing your pace; it's more related to engaging with your audience and ensuring effective communication. The other options directly affect how fast or slow you speak.

Question 16

Hearing is the process of receiving, processing, and responding to a message.

Accepted Answer

Hearing is the physiological process of perceiving sound, whereas understanding and responding to a message involves listening and cognitive processing.

Question 17

Which of the four different approaches of communication uses acknowledgements like "I see" and
"Okay"?

Accepted Answer

The answer of Which of the four different approaches of...

Question 18

Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?
A) Gestures used to emphasize points
B) Appropriate facial expressions
C) Standing up straight
D) Standing with your hands behind your back

Accepted Answer

Standing with your hands behind your back can be perceived as a defensive or closed-off posture, which is generally considered a negative nonverbal message. It may suggest that a person is not open to communication or is feeling anxious, making it less inviting or approachable compared to other postures.

Question 19

Active listeners not only receive the message with care and respect, but also process the facts and feelings of the message.

Accepted Answer

Active listening involves attentively receiving the message, processing both the factual content and the emotional undertones, to fully understand the speaker's perspective.

Question 20

How you say it can be more important than what you say.

Accepted Answer

The way a message is delivered (tone, body language, context) can significantly impact its reception and interpretation, often more so than the actual words used.

Quiz 2: Mastering the Fundamentals

The listening process occurs in three stages. Which of the following is the first stage?

Of the four ways people express themselves, the aggressive approach is the most effective means of communication.

Of the four common approaches to communication, which of the following is the most effective?

Changing the subject is a characteristic of which approach to listening?

Which of the following is the most effective approach to listening?

Most people listen selectively or passively.

_________is the rate at which you speak.

Which of the following is NOT true of listening?

Which of the following is NOT a characteristic of the most effective approach to listening?

If someone started a sentence with, "I hate to bother you," this would be considered the passive- aggressive approach to communication.

Constant eye contact is an important tool for assertive speaking.

Which of the following responses would be considered the most effective?

What is the final stage of listening?

Which of the four different approaches of communication takes responsibility and initiative, and actively listens?

Which of the following is NOT a strategy for managing your pace?

Hearing is the process of receiving, processing, and responding to a message.

Which of the four different approaches of communication uses acknowledgements like "I see" and "Okay"?

Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?

Active listeners not only receive the message with care and respect, but also process the facts and feelings of the message.

How you say it can be more important than what you say.