Deck 8: Organizational Culture

Question 1

Researchers did not find a relationship between organizational cultures and company performance with respect to the following indicators

A) Stock conditions
B) Revenues
C) Sales volume
D) Market share

Answer 1

A

Question 2

It is important to have a culture that fits with the demands of the company's ________________.

Answer 2

environment

Question 3

Culture is by and large ___________ to individuals since many elements of an organization's culture are a function of intangible social cues rather than explicit written policies.

Answer 3

invisible

Question 4

The values and assumptions that shape the organization's culture can be uncovered by observing all of the following EXCEPT:

A) How employees interact
B) Employee beliefs and perceptions regarding what is right and appropriate behavior
C) The choice employees make
D) The stakeholders involved in the organization

Question 5

Having the "right" culture may be a competitive advantage for an organization in the following ways EXCEPT:

A) Lead to performance difficulties
B) Present a roadblock for hiring the right employees
C) May be responsible for organizational failure
D) May act as a barrier preventing the company from changing and taking risks

Question 6

Shared values, or _____________ within the organization, may be related to increased performance.

Question 7

The _____________ function involves creating and implementing organizational design decisions.

Question 8

Looking at tangible aspects of an organization is likely to give a full picture of the organization.

Question 9

Peters and Waterman's best-selling book In Search of Excellence made the argument that company success could be attributed to an organization culture that included the following EXCEPT:

A) Decisive
B) Customer-oriented
C) Empowering
D) Invisible

Question 10

The ability to understand and influence organizational culture is an important item for managers to have in their toolkit when they are carrying out their controlling P-O-L-C function as well as their organizing function.

Question 11

Worldwide business leaders identified corporate culture to be second to corporate strategy for business success.

Question 12

_____________ are shared principles, standards, and goals.

Question 13

It has been argued that organizations that have a rare and hard to imitate ____________ enjoy a competitive advantage.

Question 14

Artifacts reflecting values of an organization include

A) Mission statements
B) An office layout that includes open spaces
C) Shared principles
D) Executive suites

Question 15

Organizational culture has a strong influence on employee behavior but not on organizational performance.

Question 16

Leaders of successful businesses are quick to attribute their company's success to their organization's culture.

Question 17

_________________ refers to a system of shared assumptions, values, and beliefs that indicate appropriate and inappropriate behavior within a given organization.

Question 18

Organizational culture is related to the POLC function of:

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 19

Organizational culture is not a relatively new concept.

Question 20

Of the three levels of organizational culture, _________________ are taken for granted, and reflect beliefs about human nature and reality.

Question 21

Companies with ______________ cultures value competitiveness and outperforming competitors.

Question 22

Companies with detail-oriented culture give a competitive advantage to companies in the hospitality industry by helping them differentiate themselves from others.

Question 23

Companies that have stable cultures value fairness, supportiveness, and respect toward individual rights.

Question 24

One limitation of a strong culture is the difficulty in sharing a strong culture.

Question 25

What are the three levels of organization culture ion 2

Question 26

Organizational culture profile is represented by

A) Innovative
B) Outcome-oriented
C) Stable
D) All of the above

Question 27

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:

A) Aggressive
B) Innovative
C) Outcome-oriented
D) Team-oriented

Question 28

Microsoft is often identified as a company with a(n) _____________ culture.

Question 29

Countercultures are often shaped around a charismatic leader.

Question 30

In 2005, the company ____________ implemented a Results Oriented Work Environment program that allows employees to work anywhere and any time.

Question 31

Starbucks is an example of a people-oriented culture.

Question 32

Identifying a set of values that might be used to describe an organization's culture helps us identify, measure, and manage culture more effectively.

Question 33

According to the OCP framework, companies that have a(n) ________________ culture are flexible, adaptable, and experiment with new ideas.

Question 34

The OCP framework describes _____________ cultures as those that emphasize achievement, results, and action as important values.

Question 35

At the surface we have visible, tangible aspects of organizational culture called ______________.
Short

Question 36

Cultures that emerge within different departments, branches, or geographic locations are called:

A) Subcultures
B) Countercultures
C) Stable cultures
D) Bureaucratic cultures

Question 37

Aggressive cultures tend to value corporate social responsibility.

Question 38

OCP is an acronym for __________________.

Question 39

Why does organizational culture matter?

Question 40

Companies with an innovative culture are characterized by all of the following EXCEPT:

A) Smaller organization
B) Flat hierarchy
C) No use for titles
D) Status distinctions tend to be downplayed

Question 41

Organizations with a ______________ culture are characterized in the OCP framework as emphasizing precision and paying attention to details.

Question 42

Southwest Airlines prides itself for hiring employees based on specific job-related skills, rather than on personality and attitude.

Question 43

An observer may find out about a company's culture by examining its rules and policies.

Question 44

What are two reasons Starbucks is considered a people-oriented culture organization?

Question 45

Why is Apple one of the most innovative companies in the world?

Question 46

A mission statement serves an important function for organizations as part of the POLC function:

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 47

Leaders are instrumental in creating and changing an organization's culture.

Question 48

When leaders motivate employees through inspiration, corporate culture tends to be:

A) More supportive and people-oriented
B) Competitive and performance-oriented
C) People or team-oriented
D) Outcome-oriented and competitive

Question 49

Industry characteristics and demands act as a force to create similarities among organizational cultures.

Question 50

A _____________ culture may act as an asset or liability for the organization depending on the types of values that are shared.

Question 51

What is ROWE?

Question 52

Companies that have _____________ cultures are predictable, rule-oriented, and bureaucratic.

Question 53

A mission statement does not provide insights into the company culture.

Question 54

In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be:

A) More supportive and people-oriented
B) Competitive and performance-oriented
C) People or team-oriented
D) Outcome-oriented and competitive

Question 55

Defined as shared values and beliefs that are in direct opposition to the values of the broader organizational culture, ________________ is often shaped around a charismatic leader.

Question 56

The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:

A) Form effective relationship with colleagues
B) The company did not have a systematic approach to onboarding
C) Did not seek feedback
D) Did not gain understanding of whether their behavior fit with the company culture.

Question 57

Do organizations have a single culture ion 3

Question 58

The process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization is called ________________.
Short

Question 59

Organizational culture will act as a self-defending organism where intrusive elements are kept out.

Question 60

_____________cultures hold employees as well as managers accountable for success and utilize systems that reward employee and group output.

Question 61

__________________ are trusted people who provide employees with advice and support regarding career-related matters.

Question 62

Through rules and policies, the controlling function affects the organization's culture, which is a facet of ______________, a component of the P-O-L-C framework

Question 63

What is ASA?

Question 64

Relationship building or __________________ is another important behavior new employees may demonstrate.

Question 65

Leaders shape _________________ by their reactions to the actions of others around them.

Question 66

The second component of the ASA framework is _________________.

Question 67

How do reward systems make a difference in company culture?

Question 68

Part of the leader's influence over culture is through _________________.

Question 69

Companies often have their own acronyms and buzzwords called business ______________.
Short

Question 70

A company which has a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:

A) Aggressive
B) Centralized
C) Outcome-oriented
D) Detail-oriented

Question 71

A statement of purpose describing who the company is and what they do is a(n) _________________.

Question 72

Research indicates that __________________ misfit is one of the important reasons for employee turnover.

Question 73

There is a direct correspondence between the leader's style and an organization's ______________.

Question 74

What is the difference between computer-generated orientation and formal-orientation programs?

Question 75

______________ refers to the natural process where the candidates who do not fit in will leave the company.

Question 76

Organizational culture is maintained through a process known as ______________.

Question 77

One of the most important ways in which organizations can help new employees adjust to a company and a new job is through _________________, namely supervisors, coworkers, and mentors.

Question 78

A company's _____________, particularly during its early years, is inevitably tied to the personality, background, and values of its founder or founders, as well as their vision for the future of the organization.

Question 79

How does the Ritz Carlton Hotel view orientation programs?

Question 80

_______________ refer to repetitive activities within an organization that have symbolic meaning.