Deck 5: Verbal and Nonverbal Communication

Question 1

In the second step of communication, the receiver decodes the message by interpreting it in terms of thoughts or feelings that mean something to the receiver.

Answer 1

True

Question 2

______ is a defense mechanism in which group members believe the logical, but false explanation of their behavior that protects the person's self-concept.

A)Denial
B)Regression
C)Rationalization
D)Fantasy

Answer 2

C

Question 3

According to Jack Gibb, all of the following kinds of communication increase defensiveness in the receiver except

A)self-disclosure.
B)evaluative.
C)indifference.
D)certainty.

Answer 3

A

Question 4

______ is a defense mechanism in which hostile or aggressive feelings are vented against safer objects or people rather than against those who caused the feelings.

A)Projection
B)Displacement
C)Regression
D)Compensation

Question 5

With one-way communication, messages tend to become more simplified and distorted because of _____, where the receivers interpret much of the message in terms of their own unique personalities and reference frames.

A)sharpening
B)leveling
C)assimilation
D)accommodation

Question 6

Students in a class tend to select a certain seat to sit in. If someone else should happen to sit in that seat, the first student may feel that ownership rights are being violated. This is an example of

A)territoriality.
B)absurd behavior.
C)social zone violation.
D)environment invasion.

Question 7

______ is a defense mechanism that involves offsetting a real or fancied defect or inferiority by creating a real or fancied achievement or superiority.

A)Projection
B)Displacement
C)Reaction formation
D)Compensation

Question 8

A fixed image of a group that is applied to all members of that group is called a(n)

A)value.
B)indifference.
C)stereotype.
D)identification.

Question 9

Miko becomes angry and upset with her boyfriend James when she catches him flirting with another woman. She emphasizes the depth of her feelings by pounding her fist and pointing an accusing finger. According to the text, this is an example of which type of nonverbal communication?

A)Contradiction
B)Regulation
C)Substitution
D)Accentuation

Question 10

I-messages are also _______ messages.

A)solution
B)put-down
C)nonblaming
D)repetition

Question 11

With one-way communication, messages tend to become more simplified and distorted because of _____, in which a few high points become dominant and readily remembered, while much of the remainder is forgotten.

A)sharpening
B)leveling
C)assimilation
D)accommodation

Question 12

Physical factors that interfere with communication include which of the following?

A)Unacceptable room temperature
B)Values and beliefs
C)Age of sender
D)Sender's tone of voice

Question 13

______ is a defense mechanism in which group members avoid facing an unpleasant truth by acting opposite to the way they feel.

A)Displacement
B)Regression
C)Reaction formation
D)Compensation

Question 14

The _____ zone, which ranges from approximately four to twelve feet, is the distance at which coworkers usually converse.

A)public
B)intimate
C)personal
D)social

Question 15

______ is a defense mechanism in which group members unconsciously attribute their unacceptable ideas and impulses to others.

A)Projection
B)Displacement
C)Regression
D)Reaction formation

Question 16

Active listening includes which of the following elements?

A)Evaluating feelings
B)Praising
C)Advising on solutions
D)Restating content

Question 17

Which of the following is (are)true regarding self-disclosure in groups?

A)A leader of a therapy group usually should self-disclose if it will be therapeutic for members.
B)A leader who is still emotionally involved with a problem should definitely self-disclose.
C)A leader who chooses to self-disclose should be prepared to self-disclose everything.
D)All of these are correct.

Question 18

In the Johari Window model of self-disclosure in groups, the part of you that you are aware of but others aren't is the _____ area.

A)open
B)blind
C)unknown
D)hidden

Question 19

With one-way communication, a message tends to become both more simplified and more distorted as it is passed along because of _____, in which receivers reduce the amount of information because they recall less information than they receive.

A)sharpening
B)leveling
C)assimilation
D)accommodation

Question 20

In the first step of communication, the sender encodes his or her thoughts and feelings into symbols that others can understand.

Question 21

Two-way communication is much less time-consuming than one-way communication.

Question 22

Explain five factors that interfere with the communication process (include both physiological and sociopsychological factors). How do these factors inhibit effective communication between sender and receiver?

Question 23

Zoning is behavior characterized by identification with an area in a way that indicates ownership and a willingness to defend it against those who may invade it.

Question 24

Paralanguage deals with what is said and not so much with how something is said.

Question 25

Kraus and Keltner found that body language can signal a person's socioeconomic status.

Question 26

A messy office may suggest to a client that the worker is overwhelmed, perhaps burning out, and therefore is unlikely to be of much help.

Question 27

It is impossible not to communicate. Nonverbal cues often reveal the presence of emotions that have not been articulated. Explain five forms of nonverbal communication, elaborating on the significance of each form as a source of information to a group leader.

Question 28

Gibb studied communication that fosters defensiveness, and found that defensiveness is non-reciprocal.

Question 29

When a person is relaxed, the temperature on the surface of his or her hands is normally ten to fifteen degrees cooler than when the person is tense.

Question 30

Oswald Jacoby studied the nonverbal behavior of poker players and found that the most successful poker players show no consistency in their behavior.

Question 31

According to Gibb, the type of communication he calls "certainty" decreases defensiveness.

Question 32

Body orientation is a form of nonverbal communication that describes the extent to which we face toward or away from someone with our head, body, and feet.

Question 33

Studies have shown that teachers interact less (and less positively)with unattractive children.

Question 34

Intercultural communication is the "exchange of information or engagement in dialogue among people of different cultures." In an essay, discuss the potential for miscommunication across cultures. Explore steps that group leaders, especially group leaders from dominant cultures, can take to facilitate intercultural communication.

Question 35

The authority hierarchy affects two-way communication because high status people tend to talk more.