Question 1

In the second step of communication, the receiver decodes the message by interpreting it in terms of thoughts or feelings that mean something to the receiver.

Accepted Answer

In the communication process, the second step involves the receiver decoding the message, which means interpreting the message in terms of their own thoughts or feelings to understand its meaning.

Question 2

______ is a defense mechanism in which group members believe the logical, but false explanation of their behavior that protects the person's self-concept.

Accepted Answer

Rationalization is a defense mechanism where individuals justify their actions with seemingly logical but often false reasons to avoid facing the true underlying motivations or feelings, thereby protecting their self-concept.

Question 3

According to Jack Gibb, all of the following kinds of communication increase defensiveness in the receiver except

Accepted Answer

Jack Gibb identified several communication behaviors that can increase defensiveness among individuals, such as being evaluative, showing indifference, and expressing certainty. However, self-disclosure is not one of them; instead, it tends to decrease defensiveness by fostering openness and trust.

Question 4

______ is a defense mechanism in which hostile or aggressive feelings are vented against safer objects or people rather than against those who caused the feelings.

Accepted Answer

Displacement is a psychological defense mechanism where an individual redirects their emotions or reactions from the original source of stress to a more acceptable or less threatening target. This can occur when expressing those feelings directly to the source is considered risky or inappropriate.

Question 5

With one-way communication, messages tend to become more simplified and distorted because of _____, where the receivers interpret much of the message in terms of their own unique personalities and reference frames.

Accepted Answer

Assimilation occurs when receivers interpret messages based on their own perspectives, experiences, and expectations, leading to a simplification and distortion of the original message as it gets filtered through their personal lens.

Question 6

Students in a class tend to select a certain seat to sit in. If someone else should happen to sit in that seat, the first student may feel that ownership rights are being violated. This is an example of

Accepted Answer

Territoriality refers to the sense of ownership or attachment individuals feel towards a particular space or object, which can lead to discomfort or conflict if someone else encroaches on that space.

Question 7

______ is a defense mechanism that involves offsetting a real or fancied defect or inferiority by creating a real or fancied achievement or superiority.

Accepted Answer

Compensation is a defense mechanism where individuals offset perceived weaknesses by emphasizing strength in other areas, creating a balance or superiority to mask their deficiencies.

Question 8

A fixed image of a group that is applied to all members of that group is called a(n)

Accepted Answer

Stereotypes are oversimplified generalizations about a group of people, where specific characteristics are attributed to all members of the group, regardless of individual differences.

Question 9

Miko becomes angry and upset with her boyfriend James when she catches him flirting with another woman. She emphasizes the depth of her feelings by pounding her fist and pointing an accusing finger. According to the text, this is an example of which type of nonverbal communication?

Accepted Answer

Miko's actions of pounding her fist and pointing an accusing finger serve to emphasize and intensify the verbal message of her anger and upset, which is an example of accentuation in nonverbal communication.

Question 10

I-messages are also _______ messages.

Accepted Answer

I-messages are designed to express the speaker's feelings or needs without blaming the listener, promoting open and constructive communication.

Question 11

With one-way communication, messages tend to become more simplified and distorted because of _____, in which a few high points become dominant and readily remembered, while much of the remainder is forgotten.

Accepted Answer

Sharpening refers to the process where certain details of a message become more prominent and memorable, while other details are lost or forgotten, leading to a simplified and potentially distorted message.

Question 12

Physical factors that interfere with communication include which of the following?

Accepted Answer

Unacceptable room temperature is a physical factor that can interfere with communication by causing discomfort and distraction.

Question 13

______ is a defense mechanism in which group members avoid facing an unpleasant truth by acting opposite to the way they feel.

Accepted Answer

Reaction formation is a defense mechanism where an individual acts in a manner opposite to their actual feelings in order to hide their true emotions or desires, often to avoid facing uncomfortable truths.

Question 14

The _____ zone, which ranges from approximately four to twelve feet, is the distance at which coworkers usually converse.

Accepted Answer

The answer of The _____ zone, which ranges from approximately...

Question 15

______ is a defense mechanism in which group members unconsciously attribute their unacceptable ideas and impulses to others.

Accepted Answer

Projection is the defense mechanism where individuals attribute their own unacceptable thoughts, feelings, and motives to another person.

Question 16

Active listening includes which of the following elements?

Accepted Answer

Active listening involves restating content to show understanding and ensure clear communication. It focuses on fully receiving the speaker's message without immediately evaluating, praising, or advising.

Question 17

Which of the following is (are)true regarding self-disclosure in groups?

Accepted Answer

Self-disclosure by a leader in a therapy group can be beneficial if it serves a therapeutic purpose for the members. It can help in building trust, fostering openness, and creating a safe environment for members to share their own experiences. However, self-disclosure should be used judiciously and not all personal information needs to be shared; it should be relevant and serve the group's needs. Emotional involvement in a problem or the notion that a leader must disclose everything are not recommended practices, as they can blur professional boundaries and potentially harm the group's dynamics.

Question 18

In the Johari Window model of self-disclosure in groups, the part of you that you are aware of but others aren't is the _____ area.

Accepted Answer

The hidden area in the Johari Window model represents aspects of ourselves that we are aware of but choose not to reveal to others. This can include feelings, thoughts, and experiences that are kept private.

Question 19

With one-way communication, a message tends to become both more simplified and more distorted as it is passed along because of _____, in which receivers reduce the amount of information because they recall less information than they receive.

Accepted Answer

Leveling is the process where details are lost or omitted as a message is passed from person to person, leading to a more simplified and sometimes distorted version of the original message.

Question 20

In the first step of communication, the sender encodes his or her thoughts and feelings into symbols that others can understand.

Accepted Answer

Encoding is the process where the sender converts thoughts or feelings into words, gestures, or other symbols that can be understood by the receiver.

Quiz 5: Verbal and Nonverbal Communication