Deck 1: Management Principles

Question 1

…….developed the concept of Management byObjectives

A)a.h.maslow
B)herbert simon
C)herzberg
D)peter f. drucker

Answer 1

herbert simon

Question 2

………..refers to the maximum number of subordinates a superior can effectively manage?

A)scalar chain
B)unity of direction
C)accountability
D)span of control

Answer 2

span of control

Question 3

Concentration of authority of decision making at top levels of management is known as

A)concentration
B)decentralization
C)centralization
D)none of these

Answer 3

centralization

Question 4

……..is the act of recreating a core business process with the goal of improving product output, quality, or reducing costs.

A)planning
B)csr
C)business process reengineering
D)none of these

Question 5

The term "Open-Book Management" (OBM) was coined by ………..

A)henry fayol
B)michael hammer
C)jack stack
D)none of these

Question 6

Which are the factors influencing business ethics

A)personal code of ethics
B)legislation
C)government rules
D)all of these

Question 7

……is a situation where a moral conflict arises.

A)ethical issues
B)conflicts
C)demotivation
D)none of these

Question 8

…........ is a problem in the decision making process between two possible options, neither of which is absolutely acceptable from an ethical perspective.

A)negative motivation
B)ethical dilemma
C)decentralization of authority
D)one way communication

Question 9

…..is how companies manage their business processes to produce an overall positive impact on society.

A)management
B)bpr
C)mbo
D)csr

Question 10

MBO establishes a …………………

A)community of interest
B)centralized organization
C)rigid organisation structure
D)all of these formatted: font: times new roman, 12 pt, not bold, font color: auto formatted: font: times new roman, 12 pt, not bold, font color: auto

Question 11

…....... is a process designed to focus on customer expectations, preventing problems, building commitment to quality amongst all managers and staffs, and promoting open and transparent decision making.

A)planning
B)tqm
C)marketing
D)none of the above

Question 12

The word "quality" suggests ……in every aspect of the organization

A)goodness
B)plan
C)excellence
D)none of this

Question 13

Which is not a pillar of TQM

A)product
B)process
C)system
D)action

Question 14

Which is/are the benefits of TQM

A)improvement in product design
B)reduction in operating costs
C)reduction in field service costs
D)all the above

Question 15

….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes

A)tqm
B)bpr
C)kaizen
D)lean management

Question 16

….......is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

A)tqm
B)bpr
C)kaizen
D)lean management

Question 17

….. Lean management focuses on

A)defining value from the standpoint of the end customer
B)eliminating all waste in the business processes
C)continuously improving all work processes, purposes and people
D)all of the above