Question 1

…….developed the concept of Management byObjectives
A)a.h.maslow
B)herbert simon
C)herzberg
D)peter f. drucker

Accepted Answer

B

Question 2

………..refers to the maximum number of subordinates a superior can effectively manage?
A)scalar chain
B)unity of direction
C)accountability
D)span of control

Accepted Answer

Span of control refers to the maximum number of subordinates that a manager or supervisor can effectively manage, overseeing their work and providing guidance.

Question 3

Concentration of authority of decision making at top levels of management is known as
A)concentration
B)decentralization
C)centralization
D)none of these

Accepted Answer

Centralization refers to the concentration of authority and decision-making power at the top levels of an organization's management. This means that key decisions are made by top executives, with lower levels having less autonomy to make significant decisions.

Question 4

……..is the act of recreating a core business process with the goal of improving product output, quality, or reducing costs.
A)planning
B)csr
C)business process reengineering
D)none of these

Accepted Answer

Business Process Reengineering (BPR) is the act of recreating a core business process with the goal of improving product output, quality, or reducing costs.

Question 5

The term "Open-Book Management" (OBM) was coined by ………..
A)henry fayol
B)michael hammer
C)jack stack
D)none of these

Accepted Answer

Jack Stack is credited with coining the term "Open-Book Management" (OBM) through his practices and advocacy for transparency in sharing financial and operational information with employees.

Question 6

Which are the factors influencing business ethics
A)personal code of ethics
B)legislation
C)government rules
D)all of these

Accepted Answer

All the mentioned factors influence business ethics. Personal code of ethics guides individual behavior, legislation sets legal standards, and government rules provide regulatory frameworks.

Question 7

……is a situation where a moral conflict arises.
A)ethical issues
B)conflicts
C)demotivation
D)none of these

Accepted Answer

Ethical issues often involve situations where a moral conflict arises, requiring individuals or organizations to choose between actions that are judged to be right or wrong based on ethical principles.

Question 8

…........ is a problem in the decision making process between two possible options, neither of which is absolutely acceptable from an ethical perspective.
A)negative motivation
B)ethical dilemma
C)decentralization of authority
D)one way communication

Accepted Answer

An ethical dilemma occurs when a person faces a decision between two options that both have ethical implications that can be seen as right or wrong, making it difficult to choose a clear course of action.

Question 9

…..is how companies manage their business processes to produce an overall positive impact on society.
A)management
B)bpr
C)mbo
D)csr

Accepted Answer

Corporate Social Responsibility (CSR) is the concept that refers to how companies manage their business processes to produce an overall positive impact on society. It encompasses practices that promote environmental sustainability, social equity, and economic growth that benefits both the company and the broader community.

Question 10

MBO establishes a …………………
A)community of interest
B)centralized organization
C)rigid organisation structure
D)all of these formatted: font: times new roman, 12 pt, not bold, font color: auto formatted: font: times new roman, 12 pt, not bold, font color: auto

Accepted Answer

MBO (Management by Objectives) establishes a community of interest among employees and management by aligning individual objectives with the overall goals of the organization, fostering a sense of participation and commitment.

Question 11

…....... is a process designed to focus on customer expectations, preventing problems, building commitment to quality amongst all managers and staffs, and promoting open and transparent decision making.
A)planning
B)tqm
C)marketing
D)none of the above

Accepted Answer

Total Quality Management (TQM) is a comprehensive approach aimed at improving quality and productivity in business processes that is designed around the focus on customer expectations, preventing problems, building a commitment to quality among all employees, and promoting open and transparent decision-making.

Question 12

The word "quality" suggests ……in every aspect of the organization
A)goodness
B)plan
C)excellence
D)none of this

Accepted Answer

The word "quality" in the context of an organization typically suggests "excellence" in every aspect, including products, services, and processes.

Question 13

Which is not a pillar of TQM
A)product
B)process
C)system
D)action

Accepted Answer

The answer of Which is not a pillar of TQM
A)product
B)process
C)system
D)action...

Question 14

Which is/are the benefits of TQM
A)improvement in product design
B)reduction in operating costs
C)reduction in field service costs
D)all the above

Accepted Answer

Total Quality Management (TQM) is a comprehensive approach aimed at improving the quality of products and processes within an organization. It encompasses various strategies and techniques designed to enhance customer satisfaction, reduce defects, and improve overall operational efficiency. The benefits of TQM include improvement in product design, as it focuses on meeting customer needs and expectations; reduction in operating costs, by minimizing waste and optimizing processes; and reduction in field service costs, through the production of higher quality products that require less repair and maintenance. Therefore, all the options listed (A, B, and C) are benefits of TQM.

Question 15

….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes
A)tqm
B)bpr
C)kaizen
D)lean management

Accepted Answer

Kaizen is the approach that focuses on continuous, incremental improvement in processes and productivity, emphasizing small, ongoing positive changes.

Question 16

….......is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
A)tqm
B)bpr
C)kaizen
D)lean management

Accepted Answer

The answer of ….......is an approach to managing an organization...

Question 17

….. Lean management focuses on
A)defining value from the standpoint of the end customer
B)eliminating all waste in the business processes
C)continuously improving all work processes, purposes and people
D)all of the above

Accepted Answer

Lean management encompasses defining value from the customer's perspective, eliminating waste in all forms, and continuously improving processes, purposes, and people, making all of the provided options correct.

Quiz 1: Management Principles

…….developed the concept of Management byObjectives

………..refers to the maximum number of subordinates a superior can effectively manage?

Concentration of authority of decision making at top levels of management is known as

……..is the act of recreating a core business process with the goal of improving product output, quality, or reducing costs.

The term "Open-Book Management" (OBM) was coined by ………..

Which are the factors influencing business ethics

……is a situation where a moral conflict arises.

…........ is a problem in the decision making process between two possible options, neither of which is absolutely acceptable from an ethical perspective.

…..is how companies manage their business processes to produce an overall positive impact on society.

MBO establishes a …………………

…....... is a process designed to focus on customer expectations, preventing problems, building commitment to quality amongst all managers and staffs, and promoting open and transparent decision making.

The word "quality" suggests ……in every aspect of the organization

Which is not a pillar of TQM

Which is/are the benefits of TQM

….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes

….......is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

….. Lean management focuses on