Deck 5: Communicating in a Diverse World

Question 1

The study of body movements as a means of communication is known as

A) linguicism
B) multilingualism
C) kinesics
D) ethnography

Answer 1

kinesics

Question 2

------ is the process in which messages created in one culture must be processed and interpreted in another culture.

A) bilingualism
B) symbolic differentiation
C) intercultural communication
D) linguistic diffusion

Answer 2

intercultural communication

Question 3

Deborah Tannen's research focuses on the different communication styles of

A) Blacks and Whites
B) the elderly and the young
C) first and third generation immigrants
D) men and women
E) visual and auditory learners

Answer 3

men and women

Question 4

Linguicism refers to

A) the study of sign language
B) the study of intercultural communication
C) discrimination based on language
D) the relationship between language and power
E) the ways in which impression management can break down barriers

Question 5

By communicating electronically, individuals can attempt to control how others see them.Erving Goffman calls this

A) impression management
B) linguistic control
C) linguistic diversity
D) virtual imaging

Question 6

In many East Asian cultures, people may answer "yes" to a question even though they mean "no" in order to

A) "save face"
B) avoid embarrassing someone
C) show respect
D) all of the above
E) only b and c

Question 7

When communicating at work, Stephen is particularly adept at understanding coworkers' and clients' points of view. This allows Stephen to be more sensitive to others without judging or comparing. This ability, which allows Stephen to be more diversity conscious when it comes to communication, is mostly closely related to which of the following areas?

A) gauging the level of the playing field
B) following through
C) stepping outside of ourselves
D) checking up on ourselves

Question 8

Certain terms such as "retard," "redneck," and "colored" trigger negative reactions from people who view them as insulting and derogatory. Consequently, these terms are referred to as

A) linguistic catalysts
B) hot buttons
C) inflammatory symbols
D) ethnocentric symbols

Question 9

According to the text, which of the following can be a barrier to effective, cross-cultural communication?

A) ethnocentrism
B) language differences
C) inactive listening
D) all of the above
E) none of the above

Question 10

According to the text, the status and power of the speaker and the receiver influence the communication that takes place between them. This statement relates most closely to which of the following areas?

A) stepping outside of ourselves
B) following through
C) examining ourselves and our world
D) gauging the level of the playing field

Question 11

"To improve our communication skills, we need to be open to feedback. Otherwise, we will not know when we are relating well and when we are not." This statement relates most closely to which of the following areas?

A) gauging the level of the playing field
B) following through
C) checking up on ourselves
D) stepping outside of ourselves

Question 12

Practicing our communication styles and skills is an example of what the author terms as

A) following through
B) gauging the level of the playing field
C) acting as an ethnographer
D) stepping outside of ourselves
E) examining ourselves and our world

Question 13

Which of the following is one of the "ground rules for difficult dialogues?"

A) focus on the person rather than the behavior
B) ask people to be spokespersons for their groups
C) stay within your comfort zone
D) realize that we are all teachers and learners

Question 14

The author discusses numerous strategies for communicating inclusively. Which of the following is not one of these strategies?

A) Address people the way they would like to be addressed
B) Use as few styles of communication as possible
C) Be conscious of how fast you are talking
D) Avoid slang

Question 15

We communicate with both verbal and nonverbal symbols.

Question 16

Body language throughout the world is culturally specific.

Question 17

According to Deborah Tannen, women tend to be more direct than men when making requests.

Question 18

We refer to people who are able to speak more than two languages fluently as bilingual.

Question 19

According to the text, studies show that people who speak more than one language have lower levels of cognitive flexibility.

Question 20

Since sign language is both universal and uniform, deaf people all over the world can communicate with each other.

Question 21

Learning in online courses is asynchronous.

Question 22

An ethnographer is someone who spends time living with people in order to research their customs.

Question 23

Cultural diffusion refers to the spread of objects and ideas from one culture to another.

Question 24

Among many Asian and Latin American cultures, it is rude to establish direct eye contact with people in authority.

Question 25

According to the text, mirroring is a barrier to effective listening.

Question 26

_____ is the process by which people transfer information, ideas, attitudes, and feelings to each other.

Question 27

The way we position our body, express ourselves verbally, or even move our eyes may represent something. In other words, they are_____ .

Question 28

Nodding one's head up and down carries different meanings in different parts of the world. Thus, it is a_____ _____ gesture.

Question 29

Linguistic diversity refers to the many_____ spoken throughout the world.

Question 30

According to Deborah Tannen, women have a greater information focus, while men have a greater _____ focus.

Question 31

Those parts of our culture that we can see and/or touch are known as_____ _____ .

Question 32

Status refers to one's_____ .

Question 33

Patterns in the way people use language, reflecting people's cultural and regional backgrounds, are referred to as_____ .

Question 34

Discuss the effects of electronic communication.

Question 35

Explain the relationship between diversity consciousness and communication.

Question 36

List and give three examples of barriers to effective communication.

Question 37

Ethnocentrism shows itself in the language people use. Explain and give an example.

Question 38

Explain how diverse social values can act as an obstacle to teamwork.

Question 39

Define and give two examples of hot buttons.

Question 40

List the ground rules for difficult dialogues.

Question 41

Describe three strategies for communicating inclusively.