Question 1

The study of body movements as a means of communication is known as

Accepted Answer

Kinesics is the study of how body movements and gestures serve as a form of non-verbal communication.

Question 2

------ is the process in which messages created in one culture must be processed and interpreted in another culture.

Accepted Answer

Intercultural communication is the process where messages or information created in one culture are processed, interpreted, and understood in another culture. This involves understanding and navigating the differences in language, norms, values, and communication styles between cultures.

Question 3

Deborah Tannen's research focuses on the different communication styles of

Accepted Answer

Deborah Tannen's research primarily focuses on the different communication styles between men and women, exploring how these differences affect relationships and interactions.

Question 4

Linguicism refers to

Accepted Answer

Linguicism refers to discrimination or prejudice based on language, where individuals are treated differently because of the language they speak or their language proficiency.

Question 5

By communicating electronically, individuals can attempt to control how others see them.Erving Goffman calls this

Accepted Answer

Erving Goffman's concept of impression management refers to the process by which individuals attempt to control the impressions others form of them, which aligns with the idea of controlling how others see them through electronic communication.

Question 6

In many East Asian cultures, people may answer "yes" to a question even though they mean "no" in order to

Accepted Answer

In many East Asian cultures, saying "yes" instead of "no" can be a way to "save face," avoid embarrassing someone, and show respect. This practice is part of maintaining harmony and politeness in social interactions.

Question 7

When communicating at work, Stephen is particularly adept at understanding coworkers' and clients' points of view. This allows Stephen to be more sensitive to others without judging or comparing. This ability, which allows Stephen to be more diversity conscious when it comes to communication, is mostly closely related to which of the following areas?

Accepted Answer

Stephen's ability to understand coworkers' and clients' points of view without judging or comparing is most closely related to "stepping outside of ourselves." This involves the capacity to see things from others' perspectives, which is essential for effective and diversity-conscious communication.

Question 8

Certain terms such as "retard," "redneck," and "colored" trigger negative reactions from people who view them as insulting and derogatory. Consequently, these terms are referred to as

Accepted Answer

These terms are known as "hot buttons" because they can provoke strong emotional reactions or controversy when used, often being seen as offensive or derogatory.

Question 9

According to the text, which of the following can be a barrier to effective, cross-cultural communication?

Accepted Answer

All of the options listed (ethnocentrism, language differences, and inactive listening) can serve as barriers to effective, cross-cultural communication. Ethnocentrism can lead to misunderstanding and disrespect, language differences can cause misinterpretation, and inactive listening can result in missing important information or nuances.

Question 10

According to the text, the status and power of the speaker and the receiver influence the communication that takes place between them. This statement relates most closely to which of the following areas?

Accepted Answer

The statement relates to understanding the dynamics of power and status in communication, which is akin to "gauging the level of the playing field," where the metaphorical 'playing field' refers to the context or environment in which communication occurs, including the relative positions of those involved.

Question 11

"To improve our communication skills, we need to be open to feedback. Otherwise, we will not know when we are relating well and when we are not." This statement relates most closely to which of the following areas?

Accepted Answer

The statement emphasizes the importance of being receptive to feedback to understand how well we are communicating, which aligns with the concept of self-monitoring or "checking up on ourselves."

Question 12

Practicing our communication styles and skills is an example of what the author terms as

Accepted Answer

The answer of Practicing our communication styles and skills is...

Question 13

Which of the following is one of the "ground rules for difficult dialogues?"

Accepted Answer

The correct choice is D, "realize that we are all teachers and learners," as it emphasizes the importance of mutual respect and openness to learning from each other in difficult dialogues. This approach fosters a constructive environment where all participants can contribute and grow.

Question 14

The author discusses numerous strategies for communicating inclusively. Which of the following is not one of these strategies?

Accepted Answer

The author's strategies for inclusive communication likely emphasize respect, adaptability, and clarity. Using as few styles of communication as possible (B) does not align with these principles, as inclusivity often requires employing a variety of communication styles to accommodate different needs and preferences.

Question 15

We communicate with both verbal and nonverbal symbols.

Accepted Answer

Verbal communication involves the use of words while nonverbal communication includes gestures, facial expressions, body language, tone of voice, and other cues beyond spoken words.

Question 16

Body language throughout the world is culturally specific.

Accepted Answer

Body language varies significantly across different cultures, meaning gestures, facial expressions, and body postures can have different meanings depending on the cultural context.

Question 17

According to Deborah Tannen, women tend to be more direct than men when making requests.

Accepted Answer

Deborah Tannen's research suggests that women often use more indirect communication styles, especially in making requests, compared to men who tend to use more direct forms of communication.

Question 18

We refer to people who are able to speak more than two languages fluently as bilingual.

Accepted Answer

People who are able to speak more than two languages fluently are referred to as multilingual. Bilingual refers to someone fluent in two languages.

Question 19

According to the text, studies show that people who speak more than one language have lower levels of cognitive flexibility.

Accepted Answer

Studies generally indicate that people who speak more than one language tend to have higher levels of cognitive flexibility, as bilingualism or multilingualism can enhance the brain's ability to switch between tasks and adapt to new situations.

Question 20

Since sign language is both universal and uniform, deaf people all over the world can communicate with each other.

Accepted Answer

Sign language is not universal; there are many different sign languages around the world, each with its own grammar, vocabulary, and dialects, making it difficult for deaf people from different countries to communicate without learning each other's sign languages.

Quiz 5: Communicating in a Diverse World