Deck 15: Service Information

Question 1

What type of information is commonly included in the owner's manual that would be a benefit to the service technician?

A)Tire pressure monitoring system reset procedures
B)Maintenance items specifications
C)Maintenance reminder light reset procedures
D)All of these

Answer 1

All of these

Question 2

Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Answer 2

Both technicians A and B

Question 3

The viscosity of engine oil is found where?

A)Factory service manual or service information
B)Owners manual
C)Lubrication guide
D)All of these

Answer 3

All of these

Question 4

Wiring diagrams are usually found where?

A)Factory service manuals
B)Lubrication guides
C)Owners manuals
D)Unit repair manuals

Question 5

What type of manual includes time needed to perform service procedures?

A)Owners manuals
B)Unit repair manuals
C)Flat rate manuals
D)Parts guide

Question 6

Component location can be found in ________.

A)Factory service manuals
B)Owners manuals
C)Component location manuals
D)Both A and C

Question 7

Aftermarket service information is available in what format?

A)CDs or DVDs
B)Internet
C)Manuals
D)All of these are possible source formats.

Question 8

Hotline services are ________.

A)Available on CD or DVD format
B)Available for a service fee
C)Free
D)Accessed by the Internet

Question 9

Aftermarket parts catalogs can be a useful source of information and they are usually ________.

A)Free
B)Available on CD or DVD
C)Available for a fee on a secured Internet site
D)Available by paid subscription

Question 10

Which type of manual or service information includes the flat rate time and the cost of parts?

A)Component location guides
B)Factory service manuals
C)Free Internet sites
D)Parts and time guides

Question 11

Where can a technician find information about lubrication points, lift points, and oil specifications?

A)Drivers door panel
B)Owners manual
C)Lubrication guide
D)None of these

Question 12

Technician A says that most factory service manuals cover several years and models. Technician B says that most aftermarket service manuals only cover one year and model vehicle. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 13

Where can a technician find diagnostic procedures to troubleshoot an electrical problem?

A)Lubrication guide
B)Service manual
C)Owners manual
D)None of these

Question 14

Exploded views of components may be found in ________.

A)Service manual
B)Time and parts guide
C)Both A and B
D)Neither A nor B

Question 15

Technician A says that electronic service information can be printed out so the technician can make notes on the copy. Technician B says that electronic service information prevents damage to the hardcopy service manuals. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 16

Technician A says that electronic service information may be expensive to access. Technician B says that electronic service information systems can save time because they can be searched quickly. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 17

Printed service information may include different manuals for component location and electrical schematics.

Question 18

Technician A says that labor guides often provide more time for severely rusted or damaged vehicles.Technician B says that some labor guides also provide parts and price information. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 19

Technician A says that a symptom chart lists symptoms and possible causes. Technician B says that troubleshooting flowcharts should be followed closely, step by step. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 20

What is the first screen shown when using electronic service information?

A)Index
B)Home
C)Both A and B
D)Neither A nor B

Question 21

What is a free Internet site that contains case studies of problems and successful repairs?

A)Mitchell.com
B)Alldata.com
C)IATN.com
D)None of these

Question 22

What type notification relates to repairs that are always covered by the manufacturer to correct a safety or emission related concern?

A)Technical Service Bulletin
B)Recall
C)Both A and B
D)Neither A nor B

Question 23

The number of the day of the year is known as the ________.

A)Calendar date
B)Julian date
C)Both A and B
D)Neither A nor B

Question 24

Which of the following is TRUE regarding service hotlines?

A)A monthly fee is charged for a specific amount of access time
B)The hotline technician often is a specialist in the particular manufacturer in question
C)Both A and B
D)Neither A nor B

Question 25

What is an advantage of electronic service information?

A)Information may be printed out for future reference
B)Internet access to keep information up to date
C)Both A and B
D)Neither A nor B

Question 26

What is a disadvantage of electronic service information?

A)High subscription costs
B)Must be accessed with a computer and printer
C)Both A and B
D)Neither A nor B

Question 27

Which section of a service manual includes on-board diagnostic information?

A)Engine performance
B)Electrical systems
C)Engine repair
D)None of these

Question 28

A vehicle is brought in to have an unusual problem repaired. A valuable source of information that may help the technician repair the problem is ________.

A)The vehicle service records
B)The owner's manual
C)A lubrication guide
D)None of these