Question 1

What type of information is commonly included in the owner's manual that would be a benefit to the service technician?

Accepted Answer

Owner's manuals typically include information such as tire pressure monitoring system reset procedures, maintenance item specifications, and maintenance reminder light reset procedures, all of which are beneficial to service technicians.

Question 2

Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?

Accepted Answer

Both technicians are correct because an accident can indeed cause faults due to hidden damage, and some faults could also be related to a previous repair, making the history of the vehicle important to understand potential issues.

Question 3

The viscosity of engine oil is found where?

Accepted Answer

The viscosity of engine oil can be found in the factory service manual or service information, the owner's manual, and lubrication guides, making all of these sources valid for finding this information.

Question 4

Wiring diagrams are usually found where?

Accepted Answer

Wiring diagrams are typically found in factory service manuals, which provide detailed information about the electrical systems of a vehicle.

Question 5

What type of manual includes time needed to perform service procedures?

Accepted Answer

Flat rate manuals include the time needed to perform service procedures, providing a guide for technicians and customers on how long a job should take for billing and scheduling purposes.

Question 6

Component location can be found in ________.

Accepted Answer

Component location can be found in both factory service manuals and component location manuals, making option D correct. Factory service manuals provide detailed information on various parts of a vehicle, including where components are located, while component location manuals are specifically designed to help identify the location of different parts.

Question 7

Aftermarket service information is available in what format?

Accepted Answer

Aftermarket service information can be found in various formats including CDs or DVDs, through the Internet, and in printed manuals. This diversity in format ensures accessibility for different users and preferences.

Question 8

Hotline services are ________.

Accepted Answer

Hotline services typically charge a service fee for providing immediate assistance or information over the phone or internet.

Question 9

Aftermarket parts catalogs can be a useful source of information and they are usually ________.

Accepted Answer

Aftermarket parts catalogs are often provided for free by manufacturers or retailers to help customers find compatible parts for their vehicles.

Question 10

Which type of manual or service information includes the flat rate time and the cost of parts?

Accepted Answer

Parts and time guides include both the flat rate time for labor and the cost of parts, which are essential for estimating repair costs.

Question 11

Where can a technician find information about lubrication points, lift points, and oil specifications?

Accepted Answer

The answer of Where can a technician find information about...

Question 12

Technician A says that most factory service manuals cover several years and models. Technician B says that most aftermarket service manuals only cover one year and model vehicle. Which technician is correct?

Accepted Answer

The answer of Technician A says that most factory service...

Question 13

Where can a technician find diagnostic procedures to troubleshoot an electrical problem?

Accepted Answer

Service manuals are comprehensive guides that include detailed information on troubleshooting, diagnostics, and repair procedures for various parts of a vehicle, including electrical systems.

Question 14

Exploded views of components may be found in ________.

Accepted Answer

Exploded views of components are typically found in both service manuals, which provide detailed instructions on how to repair or replace parts, and time and parts guides, which offer information on the time required for repairs and the parts needed.

Question 15

Technician A says that electronic service information can be printed out so the technician can make notes on the copy. Technician B says that electronic service information prevents damage to the hardcopy service manuals. Which technician is correct?

Accepted Answer

Both statements are correct. Electronic service information can indeed be printed out for note-taking, and it also helps in preventing damage to physical service manuals, as it reduces the need to handle them frequently.

Question 16

Technician A says that electronic service information may be expensive to access. Technician B says that electronic service information systems can save time because they can be searched quickly. Which technician is correct?

Accepted Answer

Electronic service information can indeed be costly to access due to subscription fees or purchase costs, which supports Technician A's statement. Technician B is also correct because electronic systems allow for rapid searching of vast databases, significantly saving time compared to manual searches.

Question 17

Printed service information may include different manuals for component location and electrical schematics.

Accepted Answer

Printed service information often includes various manuals, such as those for component location and electrical schematics, to assist in the repair and maintenance of equipment or vehicles.

Question 18

Technician A says that labor guides often provide more time for severely rusted or damaged vehicles.Technician B says that some labor guides also provide parts and price information. Which technician is correct?

Accepted Answer

Labor guides typically provide standard times for tasks under normal conditions and may not account for additional time needed for rust or damage. However, Technician B is correct because some labor guides do include parts and price information alongside labor times.

Question 19

Technician A says that a symptom chart lists symptoms and possible causes. Technician B says that troubleshooting flowcharts should be followed closely, step by step. Which technician is correct?

Accepted Answer

Symptom charts are indeed used to list symptoms and their possible causes, helping technicians diagnose issues. Troubleshooting flowcharts are designed to be followed in a step-by-step manner to systematically diagnose and solve problems.

Question 20

What is the first screen shown when using electronic service information?

Accepted Answer

The answer of What is the first screen shown when...

Quiz 15: Service Information