Deck 1: Understanding the Changing and Challenging Office

Question 1

Knowing about your company allows you to leave the impression with others that you are knowledgeable and can be a source of reliable information. Much of this information can be found in

A) company files.
B) annual reports.
C) company intranet.
D) All of the above.

Answer 1

All of the above.

Question 2

A set of rules governing the behavior of all members of an organization is called a/an

A) ergonomics structure.
B) organizational structure.
C) code of ethics structure.
D) virtual structure.

Answer 2

code of ethics structure.

Question 3

Locating reliable information to help you better know your company can be found best through

A) your personal experience.
B) your company's customers.
C) public libraries.
D) the company's annual reports, files, and the company's intranet system.

Answer 3

the company's annual reports, files, and the company's intranet system.

Question 4

A mission statement presents the

A) the individual's loyalty to the company.
B) goals, strategic intent, and business direction of the company.
C) the commitment to the company's customers.
D) rules set forth by the company's board of directors.

Question 5

Elements found in mission statements are

A) concern for public image, quality, and commitment to survival.
B) a statement of company philosophy and the traits that set the company apart from its competition.
C) growth, profitability, and identity of customers, markets, and services.
D) All of the above.

Question 6

A code of ethics is also called

A) a code of duty.
B) a code of standards.
C) a code of business conduct.
D) a code of loyalty.

Question 7

The oldest and simplest organizational structure used by management is

A) line organization.
B) participatory management.
C) chain of command organization.
D) line-and-staff organization.

Question 8

The job title that denotes a higher level of responsibility is one that includes the word

A) receptionist.
B) administrative.
C) coordinator.
D) assistant.

Question 9

Which of the following is NOT a typical office support function?

A) Routine
B) Hierarchial
C) Technical
D) Managerial

Question 10

Which of the following parts of your work environment is NOT considered when making an office ergonomically correct?

A) Decor
B) Ambience
C) Furniture
D) Computer workstation

Question 11

Typical office support functions range from clerical to secretarial or administrative. Which of the following is NOT categorized as one of the functions:?

A) Analytical
B) Routine
C) Technical
D) Systematic

Question 12

In a line organization, authority flows in a straight line from

A) from lower level to middle management level.
B) supervisory level to vice president.
C) top management to supervisory level.
D) parallel from top management to supervisory level.

Question 13

Bringing together project teams consisting of employees with the talents needed to work on a specified project is called

A) personnel management.
B) participatory management.
C) team management.
D) informal management.

Question 14

Which of the following is NOT an advantage of the line organization?

A) Employees have direct responsibility to their supervisors.
B) It is more structured, thus, less flexible.
C) Employees are more likely to have an ease of understanding their job responsibilities.
D) There is a clear-cut place for each worker.

Question 15

A generic term that is being used to denote an employee that performs all types of basic office functions is a/an

A) assistant.
B) virtual assistant.
C) line manager.
D) coordinator.

Question 16

By affirming the company's primary goals, the mission statement assures that everyone in the company is working toward the same objectives.

Question 17

The distinction among managers in terms of authority and responsibility is expressed as chain-of-command.

Question 18

If an organizational manual exists, a description of the division of work and the positions shown on the organization chart will be given in the manual or will be located on the company's intranet.

Question 19

The North American Free Trade Agreement (NAFTA) has allowed companies to move some of its offices or plants to Mexico, Canada, and the Dominican Republic.

Question 20

Building a good relationship with your manager is necessary if you want to be recommended for promotion, to obtain raises, and/or to be given key assignments.

Question 21

You should understand your role in the company because you will be expected to contribute to the company's chain-of-command.

Question 22

Interpersonal functions require judgment, analytical, and people skills, such as coordinating a team project.

Question 23

An environmental office is one that is concerned with managing resources so these resources do not negatively affect the environment.

Question 24

More and more companies are offering office personnel the opportunity to work from home or other remote locations connected to the office via computer called hotelling.

Question 25

Virtual assistants are independent entrepreneurs.

Question 26

The office of the future will see mobile offices allowing employees to work from anywhere.

Question 27

Work surfaces and chairs should be in easy reach of the worker and disk drives should be adjustable.

Question 28

Your office may be going green is a current office trend.

Question 29

A current office trend is the role of an administrative assistant is highly specialized, and advanced technical training is important, but human relations skills are not paramount.

Question 30

A wrist ailment typically caused by incorrect alignment of hand and wrist when using the computer keyboard is called carpal tunnel syndrome.

Question 31

Discuss how the role of the office professional relates to ethics on the job.

Question 32

How does line authority and staff authority differ?

Question 33

Explain how participatory management, line authority, and staff authority differ.

Question 34

Explain how you would go about understanding the formal structure of an organization using n organizational chart.

Question 35

What physical and psychological needs of the employee should be considered when creating an
ergonomic environment that fits each employee?