Question 1

Knowing about your company allows you to leave the impression with others that you are knowledgeable and can be a source of reliable information. Much of this information can be found in
A) company files.
B) annual reports.
C) company intranet.
D) All of the above.

Accepted Answer

All of the options listed (company files, annual reports, and company intranet) are common sources where one can find detailed information about a company, showcasing an individual's knowledge and reliability regarding company-related information.

Question 2

A set of rules governing the behavior of all members of an organization is called a/an
A) ergonomics structure.
B) organizational structure.
C) code of ethics structure.
D) virtual structure.

Accepted Answer

A code of ethics structure outlines the principles and guidelines that govern the behavior of all members within an organization, ensuring ethical standards and integrity in their actions.

Question 3

Locating reliable information to help you better know your company can be found best through
A) your personal experience.
B) your company's customers.
C) public libraries.
D) the company's annual reports, files, and the company's intranet system.

Accepted Answer

The company's annual reports, files, and the company's intranet system are direct sources of information that are specifically designed to provide comprehensive and reliable data about the company's operations, financial status, and strategic direction. These sources are created and maintained by the company, ensuring accuracy and relevance.

Question 4

A mission statement presents the
A) the individual's loyalty to the company.
B) goals, strategic intent, and business direction of the company.
C) the commitment to the company's customers.
D) rules set forth by the company's board of directors.

Accepted Answer

A mission statement defines the company's business, its objectives, and its approach to reach those objectives, thereby outlining its goals, strategic intent, and direction.

Question 5

Elements found in mission statements are
A) concern for public image, quality, and commitment to survival.
B) a statement of company philosophy and the traits that set the company apart from its competition.
C) growth, profitability, and identity of customers, markets, and services.
D) All of the above.

Accepted Answer

All of the options listed are elements that can be found in mission statements. Mission statements often encompass a company's purpose, philosophy, and values, including its concern for public image, commitment to quality and survival, growth, profitability, and the identification of customers, markets, and services. They also highlight what sets the company apart from its competition.

Question 6

A code of ethics is also called
A) a code of duty.
B) a code of standards.
C) a code of business conduct.
D) a code of loyalty.

Accepted Answer

A code of ethics is often referred to as a code of business conduct, as it outlines the ethical principles and standards that guide the behavior of individuals within an organization.

Question 7

The oldest and simplest organizational structure used by management is
A) line organization.
B) participatory management.
C) chain of command organization.
D) line-and-staff organization.

Accepted Answer

The oldest and simplest organizational structure used by management is the line organization. This structure is characterized by direct lines of authority flowing from the top of the organization to the bottom, simplifying decision-making and communication processes.

Question 8

The job title that denotes a higher level of responsibility is one that includes the word
A) receptionist.
B) administrative.
C) coordinator.
D) assistant.

Accepted Answer

The job title that includes "administrative" often denotes a higher level of responsibility, as it implies a role that involves overseeing, managing, or supporting administrative tasks and functions, which are crucial for the operation of any organization.

Question 9

Which of the following is NOT a typical office support function?
A) Routine
B) Hierarchial
C) Technical
D) Managerial

Accepted Answer

Hierarchical is not a typical office support function; it refers to the structure of authority and levels within an organization rather than a function.

Question 10

Which of the following parts of your work environment is NOT considered when making an office ergonomically correct?
A) Decor
B) Ambience
C) Furniture
D) Computer workstation

Accepted Answer

The answer of Which of the following parts of your...

Question 11

Typical office support functions range from clerical to secretarial or administrative. Which of the following is NOT categorized as one of the functions:?
A) Analytical
B) Routine
C) Technical
D) Systematic

Accepted Answer

The answer of Typical office support functions range from clerical...

Question 12

In a line organization, authority flows in a straight line from
A) from lower level to middle management level.
B) supervisory level to vice president.
C) top management to supervisory level.
D) parallel from top management to supervisory level.

Accepted Answer

In a line organization, authority flows directly in a straight line from the top management to the lowest level of the organization, which includes the supervisory level. This structure is characterized by direct lines of authority and clear reporting relationships.

Question 13

Bringing together project teams consisting of employees with the talents needed to work on a specified project is called
A) personnel management.
B) participatory management.
C) team management.
D) informal management.

Accepted Answer

The answer of Bringing together project teams consisting of employees...

Question 14

Which of the following is NOT an advantage of the line organization?
A) Employees have direct responsibility to their supervisors.
B) It is more structured, thus, less flexible.
C) Employees are more likely to have an ease of understanding their job responsibilities.
D) There is a clear-cut place for each worker.

Accepted Answer

The line organization is known for its clear structure and direct lines of authority, which generally enhances clarity and responsibility. However, this structure can be less flexible compared to more dynamic organizational models, such as matrix or network structures. Therefore, stating that it is "more structured, thus, less flexible" is actually a disadvantage, not an advantage, of the line organization.

Question 15

A generic term that is being used to denote an employee that performs all types of basic office functions is a/an
A) assistant.
B) virtual assistant.
C) line manager.
D) coordinator.

Accepted Answer

An assistant is a generic term used to denote an employee who performs all types of basic office functions.

Question 16

By affirming the company's primary goals, the mission statement assures that everyone in the company is working toward the same objectives.

Accepted Answer

A mission statement defines the company's business, its objectives, and how it plans to achieve them, ensuring alignment among all members of the organization.

Question 17

The distinction among managers in terms of authority and responsibility is expressed as chain-of-command.

Accepted Answer

The answer of The distinction among managers in terms of...

Question 18

If an organizational manual exists, a description of the division of work and the positions shown on the organization chart will be given in the manual or will be located on the company's intranet.

Accepted Answer

Organizational manuals often include descriptions of the division of work and positions, which can also be found on the company's intranet, to ensure employees have access to this crucial organizational structure information.

Question 19

The North American Free Trade Agreement (NAFTA) has allowed companies to move some of its offices or plants to Mexico, Canada, and the Dominican Republic.

Accepted Answer

NAFTA facilitated trade and investment between the United States, Mexico, and Canada, but it does not include the Dominican Republic. The Dominican Republic is part of a separate trade agreement called the Dominican Republic-Central America Free Trade Agreement (CAFTA-DR) with the United States and Central American countries.

Question 20

Building a good relationship with your manager is necessary if you want to be recommended for promotion, to obtain raises, and/or to be given key assignments.

Accepted Answer

Building a good relationship with your manager can significantly influence your career progression, as managers often have a direct say in promotions, salary increases, and the allocation of important tasks.

Quiz 1: Understanding the Changing and Challenging Office

Knowing about your company allows you to leave the impression with others that you are knowledgeable and can be a source of reliable information. Much of this information can be found in

A set of rules governing the behavior of all members of an organization is called a/an

Locating reliable information to help you better know your company can be found best through

A mission statement presents the

Elements found in mission statements are

A code of ethics is also called

The oldest and simplest organizational structure used by management is

The job title that denotes a higher level of responsibility is one that includes the word

Which of the following is NOT a typical office support function?

Which of the following parts of your work environment is NOT considered when making an office ergonomically correct?

Typical office support functions range from clerical to secretarial or administrative. Which of the following is NOT categorized as one of the functions:?

In a line organization, authority flows in a straight line from

Bringing together project teams consisting of employees with the talents needed to work on a specified project is called

Which of the following is NOT an advantage of the line organization?

A generic term that is being used to denote an employee that performs all types of basic office functions is a/an

By affirming the company's primary goals, the mission statement assures that everyone in the company is working toward the same objectives.

The distinction among managers in terms of authority and responsibility is expressed as chain-of-command.

If an organizational manual exists, a description of the division of work and the positions shown on the organization chart will be given in the manual or will be located on the company's intranet.

The North American Free Trade Agreement (NAFTA) has allowed companies to move some of its offices or plants to Mexico, Canada, and the Dominican Republic.

Building a good relationship with your manager is necessary if you want to be recommended for promotion, to obtain raises, and/or to be given key assignments.