Deck 5: Steps Three and Four: Consider the Context and Select a Channel of Communication

Question 1

Context refers to a system of shared meanings and practices held by members that distinguish the organization from other organizations.

Answer 1

False

Question 2

The culture of business can be characterized as typically having a bias towards action, a demand for confidence, and a results orientation.

Answer 2

True

Question 3

Managers should avoid the use of informal communication networks.

Answer 3

False

Question 4

The richest channel of communication is face-to-face or interpersonal communication.

Question 5

One of the leanest channels of communication is a printed form, such as a job application form.

Question 6

The most ambiguous channel of communication is oral.

Question 7

If a permanent record of the communication is required, the best channel to select is the written one.

Question 8

Oral communication (compared to written communication) generally gives the sender more control over when and how the message will be received.

Question 9

Deleting or tampering with company email can be considered illegal under certain circumstances.

Question 10

Dimensions of context include all of the following, EXCEPT:

A) Social
B) Horizontal
C) Physical
D) Chronological

Question 11

A healthy organizational culture can be described as a place where authentic people, do all of the following, EXCEPT

A) Listen well.
B) Feel free to be assertive.
C) Are limited in their opportunities to exercise influence in the planning and organizing of tasks.
D) Have a clear sense of direction and control.

Question 12

Management makes improvements based on suggestions made by experienced
Workers in the dock area. This is an example of

A) Downward communication
B) Upward communication
C) Horizontal communication
D) Quality circles

Question 13

An unhealthy organizational culture is characterized by all of the following aspects, EXCEPT

A) Work production systems that do not provide opportunities to contribute initiative, responsibility, or personal knowledge to the job
B) Limited opportunities for employees to exercise influence in the planning and organizing of tasks
C) Tasks that limit human contacts during work
D) A willingness to investigate issues rather than taking sides

Question 14

Which of the following best describes formal communication networks?

A) Generally the quickest way to communicate in an organization
B) Management's idea of who ought to communicate with whom on the job
C) Cannot be depicted accurately by any graphic means
D) Concerned exclusively with upward and downward communication

Question 15

Face-to-face meetings are considered _______________in information richness.

A) High
B) Medium
C) Low
D) Equal

Question 16

When selecting a channel of communication, you should consider all of the following, EXCEPT

A) The delivery time required
B) Cost
C) The need for a record
D) What is easiest for the sender

Question 17

Sales figures are low at one of a chain store's retail outlets. The best way to solve this problem would be to utilize

A) Upward communication
B) Downward communication
C) Horizontal communication
D) A combination of upward and downward communication

Question 18

The richest channel of communication is

A) Written messages
B) Face-to-face communication
C) The telephone
D) An oral presentation

Question 19

List the dimensions of context and briefly explain each.

Question 20

List the three types of flow of the formal communication network and briefly explain the "grapevine."

Question 21

Identify three risks that the use of social media may create for organizations.

Question 22

Discuss an organizational culture of which you have been a part. Explain the healthy and unhealthy aspects of the culture. How did these aspects affect the communication climate in the organization?

Question 23

Discuss the benefits and challenges of email use from an organizational perspective.