Question 1

Context refers to a system of shared meanings and practices held by members that distinguish the organization from other organizations.

Accepted Answer

False

Question 2

The culture of business can be characterized as typically having a bias towards action, a demand for confidence, and a results orientation.

Accepted Answer

Business culture often emphasizes taking initiative, demonstrating confidence, and focusing on achieving measurable outcomes.

Question 3

Managers should avoid the use of informal communication networks.

Accepted Answer

Informal communication networks can be valuable for managers as they facilitate the flow of information, foster relationships, and can lead to innovative ideas and solutions.

Question 4

The richest channel of communication is face-to-face or interpersonal communication.

Accepted Answer

Face-to-face communication is considered the richest channel because it allows for immediate feedback, non-verbal cues, and personal interaction, which enhance understanding and connection.

Question 5

One of the leanest channels of communication is a printed form, such as a job application form.

Accepted Answer

Printed forms are considered lean communication channels because they lack the ability to convey non-verbal cues and immediate feedback, focusing solely on written information.

Question 6

The most ambiguous channel of communication is oral.

Accepted Answer

Oral communication is often considered less ambiguous than written communication because it allows for immediate clarification and feedback through tone, body language, and direct interaction.

Question 7

If a permanent record of the communication is required, the best channel to select is the written one.

Accepted Answer

Written communication provides a tangible record that can be stored and referenced in the future, making it ideal for permanent documentation.

Question 8

Oral communication (compared to written communication) generally gives the sender more control over when and how the message will be received.

Accepted Answer

Oral communication gives the sender less control over when and how the message will be received because it is immediate and often requires real-time interaction, unlike written communication which can be crafted and sent at the sender's convenience.

Question 9

Deleting or tampering with company email can be considered illegal under certain circumstances.

Accepted Answer

Tampering with or deleting company emails can violate laws related to data protection, privacy, and obstruction of justice, depending on the context and jurisdiction.

Question 10

Dimensions of context include all of the following, EXCEPT:
A) Social
B) Horizontal
C) Physical
D) Chronological

Accepted Answer

The dimensions of context typically include social, physical, and chronological aspects, but not horizontal. Horizontal is not a recognized dimension of context.

Question 11

A healthy organizational culture can be described as a place where authentic people, do all of the following, EXCEPT
A) Listen well.
B) Feel free to be assertive.
C) Are limited in their opportunities to exercise influence in the planning and organizing of tasks.
D) Have a clear sense of direction and control.

Accepted Answer

In a healthy organizational culture, individuals are typically encouraged to exercise influence and participate in planning and organizing tasks, rather than being limited in these opportunities.

Question 12

Management makes improvements based on suggestions made by experienced
Workers in the dock area. This is an example of
A) Downward communication
B) Upward communication
C) Horizontal communication
D) Quality circles

Accepted Answer

This is an example of upward communication, where information flows from the lower levels of an organization (workers) to the higher levels (management).

Question 13

An unhealthy organizational culture is characterized by all of the following aspects, EXCEPT
A) Work production systems that do not provide opportunities to contribute initiative, responsibility, or personal knowledge to the job
B) Limited opportunities for employees to exercise influence in the planning and organizing of tasks
C) Tasks that limit human contacts during work
D) A willingness to investigate issues rather than taking sides

Accepted Answer

An unhealthy organizational culture typically discourages open investigation and tends to promote taking sides, whereas a willingness to investigate issues rather than taking sides is a characteristic of a healthy organizational culture.

Question 14

Which of the following best describes formal communication networks?
A) Generally the quickest way to communicate in an organization
B) Management's idea of who ought to communicate with whom on the job
C) Cannot be depicted accurately by any graphic means
D) Concerned exclusively with upward and downward communication

Accepted Answer

Formal communication networks are structured by management to define who should communicate with whom, typically following the organizational hierarchy.

Question 15

Face-to-face meetings are considered _______________in information richness.
A) High
B) Medium
C) Low
D) Equal

Accepted Answer

Face-to-face meetings are considered high in information richness because they allow for immediate feedback, non-verbal cues, and a personal touch, which enhances the quality and clarity of communication.

Question 16

When selecting a channel of communication, you should consider all of the following, EXCEPT
A) The delivery time required
B) Cost
C) The need for a record
D) What is easiest for the sender

Accepted Answer

The choice of communication channel should prioritize effectiveness and appropriateness for the message and recipient, rather than what is easiest for the sender.

Question 17

Sales figures are low at one of a chain store's retail outlets. The best way to solve this problem would be to utilize
A) Upward communication
B) Downward communication
C) Horizontal communication
D) A combination of upward and downward communication

Accepted Answer

A combination of upward and downward communication allows for feedback from employees on the ground (upward) and directives or strategies from management (downward), facilitating a comprehensive approach to addressing the issue.

Question 18

The richest channel of communication is
A) Written messages
B) Face-to-face communication
C) The telephone
D) An oral presentation

Accepted Answer

Face-to-face communication is the richest channel of communication because it allows for the most immediate and direct exchange of information. It also allows for non-verbal cues, such as facial expressions and body language, which can provide additional context and meaning to the conversation.

Question 19

List the dimensions of context and briefly explain each.

Accepted Answer

The answer of List the dimensions of context and briefly...

Question 20

List the three types of flow of the formal communication network and briefly explain the "grapevine."

Accepted Answer

The answer of List the three types of flow of...

Quiz 5: Steps Three and Four: Consider the Context and Select a Channel of Communication

Context refers to a system of shared meanings and practices held by members that distinguish the organization from other organizations.

The culture of business can be characterized as typically having a bias towards action, a demand for confidence, and a results orientation.

Managers should avoid the use of informal communication networks.

The richest channel of communication is face-to-face or interpersonal communication.

One of the leanest channels of communication is a printed form, such as a job application form.

The most ambiguous channel of communication is oral.

If a permanent record of the communication is required, the best channel to select is the written one.

Oral communication (compared to written communication) generally gives the sender more control over when and how the message will be received.

Deleting or tampering with company email can be considered illegal under certain circumstances.

Dimensions of context include all of the following, EXCEPT:

A healthy organizational culture can be described as a place where authentic people, do all of the following, EXCEPT

Management makes improvements based on suggestions made by experienced Workers in the dock area. This is an example of

An unhealthy organizational culture is characterized by all of the following aspects, EXCEPT

Which of the following best describes formal communication networks?

Face-to-face meetings are considered _______________in information richness.

When selecting a channel of communication, you should consider all of the following, EXCEPT

Sales figures are low at one of a chain store's retail outlets. The best way to solve this problem would be to utilize

The richest channel of communication is

List the dimensions of context and briefly explain each.

List the three types of flow of the formal communication network and briefly explain the "grapevine."