Deck 16: Knowledge Management and Expert Systems

Question 1

Which of the following statements is true about podcasts?

A) Podcasts cannot be used to share video and audio.
B) Podcasts cannot be used along with blogs, discussion boards, etc.
C) Podcasts are usually short, and cannot explore many dimensions of a situation.
D) Podcasts are open-ended information systems.

Answer 1

C

Question 2

KM content management systems are concerned with operational documents.

Answer 2

False

Question 3

Which of the following is true about blogs?

A) Blogs can be an effective way of publishing podcasts.
B) Blogs are important only for knowledge sharing.
C) Blogs are usually short and focused on a specific problem.
D) Blogs are not open-ended.

Answer 3

A

Question 4

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

A) knowledge management
B) open-source development
C) collaborative leadership
D) the creative commons

Question 5

Knowledge management boosts revenues by getting products and services to market faster.

Question 6

Content management systems cannot be used to track information contained in graphics.

Question 7

Which of the following is true for expert systems?

A) They are simple, rule-based systems that are easy to update.
B) They encode metadata in the form of If/Then rules.
C) The programs that process a set of rules are called expert systems portals.
D) The systems encode the knowledge of human experts.

Question 8

Which of the following statements is true of content management systems?

A) Content management systems directly support business operations.
B) Content management systems are similar to operational document systems.
C) Transaction-processing applications are called content management systems.
D) Content management systems track organizational documents.

Question 9

Which of the following is true about knowledge management?

A) Knowledge management is a process supported by just two components of an information system: hardware and people.
B) Knowledge management is a technology that creates value.
C) It improves customer service by streamlining response time.
D) It creates intellectual capital and managing its confidentiality.

Question 10

An insurance company scans every document it receives from customers and stores those documents as part of its client-processing application.This is an example of a knowledge management system.

Question 11

________ are information systems that track organizational documents,Web pages,graphics,and related materials.

A) Management information systems
B) Enterprise resource systems
C) Transaction processing systems
D) Content management systems

Question 12

________ codify human knowledge into rules and process those rules to give advice or guidance.

A) Management information systems
B) Expert systems
C) Collaborative KM systems
D) Decision support systems

Question 13

The world's largest and most popular document search engine is ________.

A) Yahoo
B) Bing
C) Google
D) AltaVista

Question 14

A(n)________ is a personal journal that is accessible on the Web,usually publicly so.

A) internet forum
B) podcast
C) archive
D) blog

Question 15

Which of the following is one of the complications of a content management function?

A) Most databases contain very little content.
B) Documents exist in isolation from each other.
C) Content must be arranged and indexed.
D) The non-perishable nature of document contents.

Question 16

Knowledge management is a process supported by the five components of an information system,but it is not technology.

Question 17

Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?

A) discussion groups
B) podcasts
C) expert systems
D) blogs

Question 18

Rule-based systems that encode human knowledge in the form of If/Then rules are known as ________.

A) conditional access systems
B) expert systems
C) discussion groups
D) content management systems

Question 19

Knowledge management can be used to reduce costs and streamline operations.

Question 20

The programs in an expert system that process a set of rules are known as ________.

A) podcasts
B) portals
C) blogs
D) shells

Question 21

Companies that sell complicated products and want to share their knowledge of those products with employees and customers are the typical users of content management systems.

Question 22

Content management systems directly support business operations.

Question 23

What is knowledge management? How does it benefit an organization?

Question 24

What are content management systems? How do they differ from operational document systems?

Question 25

A blog is a personal journal that is accessible on the Web.

Question 26

Perishability of documents is one of the complications of content management.

Question 27

Team portals can be used as platforms for employees to post their ideas.

Question 28

Podcasts are open-ended,can take many formats,and can address many dimensions of a situation.

Question 29

How do expert systems benefit organizations? What are their disadvantages?

Question 30

Expert systems encode human knowledge in the form of If/Then rules that indicate that some action should be taken if a particular condition exists.

Question 31

Basic emails do not allow good control over shared content and should not be used for knowledge sharing in organizations.

Question 32

As blogs are informal and open-ended,they are not an effective form of knowledge-sharing.

Question 33

The expert system programs that process a set of rules are called expert kernels.

Question 34

Internet search engines,which are designed to search for information,cannot be regarded as content management systems.

Question 35

Documents behind corporate firewalls cannot be accessed by Google or any other search engine.

Question 36

Define any three challenges of content management.

Question 37

What factors inhibit employees from sharing knowledge?

Question 38

In a content management system,several documents may refer to the same product.

Question 39

To create the system of rules,the development team interviews human experts in a particular domain.