Question 1

Which of the following statements is true about podcasts?
A) Podcasts cannot be used to share video and audio.
B) Podcasts cannot be used along with blogs, discussion boards, etc.
C) Podcasts are usually short, and cannot explore many dimensions of a situation.
D) Podcasts are open-ended information systems.

Accepted Answer

C

Question 2

KM content management systems are concerned with operational documents.

Accepted Answer

KM (Knowledge Management) systems focus on capturing, distributing, and effectively using knowledge, which includes both operational and strategic documents, but they are not limited to operational documents alone.

Question 3

Which of the following is true about blogs?
A) Blogs can be an effective way of publishing podcasts.
B) Blogs are important only for knowledge sharing.
C) Blogs are usually short and focused on a specific problem.
D) Blogs are not open-ended.

Accepted Answer

Blogs can include various forms of content, including podcasts, making them a versatile publishing platform.

Answer: C
 While blogs can vary in length and scope, they are typically focused on a specific topic or problem, and often are presented in short, easily digestible posts.

Answer: None of the above 
 Option B is incorrect, as blogs can be used for a variety of purposes beyond knowledge sharing. Option D is also incorrect, as blogs can be ongoing and continually updated, making them open-ended in nature.

Question 4

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A) knowledge management
B) open-source development
C) collaborative leadership
D) the creative commons

Accepted Answer

The process described in the question is commonly known as knowledge management, which involves creating, organizing, and sharing knowledge and information across an organization with the aim of improving overall performance and competitiveness. Open-source development refers specifically to the development of software in a collaborative, transparent manner, while collaborative leadership and the creative commons are related concepts but not directly applicable to the given scenario.

Question 5

Knowledge management boosts revenues by getting products and services to market faster.

Accepted Answer

Knowledge management involves organizing and sharing information within an organization. When knowledge is managed effectively, there is less time wasted on reinventing the wheel, and this can result in products and services being brought to market faster, which can increase revenues.

Question 6

Content management systems cannot be used to track information contained in graphics.

Accepted Answer

Content management systems can manage and track metadata and information related to graphics, such as descriptions, tags, and usage rights.

Question 7

Which of the following is true for expert systems?
A) They are simple, rule-based systems that are easy to update.
B) They encode metadata in the form of If/Then rules.
C) The programs that process a set of rules are called expert systems portals.
D) The systems encode the knowledge of human experts.

Accepted Answer

Expert systems encode the knowledge of human experts, making them a valuable tool for decision-making and problem-solving. Option A is incorrect because expert systems can be complex and difficult to update. Option B is partly correct, but it doesn't capture the full complexity of the knowledge representation in expert systems. Option C is incorrect because "expert systems portals" is not a standard term used to describe these types of systems.

Question 8

Which of the following statements is true of content management systems?
A) Content management systems directly support business operations.
B) Content management systems are similar to operational document systems.
C) Transaction-processing applications are called content management systems.
D) Content management systems track organizational documents.

Accepted Answer

Content management systems are designed to store, manage, and track organizational documents such as articles, images, and other media files. While they may indirectly support business operations, they are not transaction-processing applications like ERP or CRM systems. They are also not identical to operational document systems, which are typically used for specific processes within a business.

Question 9

Which of the following is true about knowledge management?
A) Knowledge management is a process supported by just two components of an information system: hardware and people.
B) Knowledge management is a technology that creates value.
C) It improves customer service by streamlining response time.
D) It creates intellectual capital and managing its confidentiality.

Accepted Answer

Knowledge management improves customer service by streamlining response time as it allows for better access to information and resources, enabling quicker and more accurate responses to customer inquiries.

Question 10

An insurance company scans every document it receives from customers and stores those documents as part of its client-processing application.This is an example of a knowledge management system.

Accepted Answer

This is an example of a document management system, not a knowledge management system. Document management focuses on storing and organizing documents, while knowledge management involves capturing, distributing, and effectively using knowledge.

Question 11

________ are information systems that track organizational documents,Web pages,graphics,and related materials.
A) Management information systems
B) Enterprise resource systems
C) Transaction processing systems
D) Content management systems

Accepted Answer

Content management systems (CMS) are specifically designed to track and manage content such as documents, web pages, graphics, and related materials. CMS can help organizations manage, store, and retrieve large amounts of content efficiently and securely. Management information systems (A) are broader in scope and focus on providing information for decision-making and management processes. Enterprise resource systems (B) are integrated information systems that manage all aspects of an organization's operations, including finance, manufacturing, and human resources. Transaction processing systems (C) handle the day-to-day processes and transactions of an organization, such as sales, invoices, and payments.

Question 12

________ codify human knowledge into rules and process those rules to give advice or guidance.
A) Management information systems
B) Expert systems
C) Collaborative KM systems
D) Decision support systems

Accepted Answer

Expert systems are designed to codify human knowledge into rules and processes to provide recommendations or advice. Management information systems (A) helps in collecting and analyzing data to support managerial decision making. Collaborative KM systems (C) focus on sharing knowledge and expertise among team members. Decision support systems (D) provide interactive tools to assist with decision-making processes.

Question 13

The world's largest and most popular document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista

Accepted Answer

Google dominates the search engine market with over 92% of the global market share as of 2021. It offers a wide range of search options, including searching for documents, images, videos, news, and more. Yahoo and Bing are other search engines, but they have a much smaller market share compared to Google. AltaVista was once a popular search engine, but it was shut down in 2013.

Question 14

A(n)________ is a personal journal that is accessible on the Web,usually publicly so.
A) internet forum
B) podcast
C) archive
D) blog

Accepted Answer

A personal journal accessible on the Web, usually publicly so, is commonly referred to as a blog. An internet forum is a platform for online discussions, a podcast is an audio program available for download, and an archive is a collection of historical records or documents.

Question 15

Which of the following is one of the complications of a content management function?
A) Most databases contain very little content.
B) Documents exist in isolation from each other.
C) Content must be arranged and indexed.
D) The non-perishable nature of document contents.

Accepted Answer

Content management involves arranging and indexing content, which can be a complicated process. A and D are not complications of content management, while B is not necessarily true as documents can often be interconnected or linked within a content management system.

Question 16

Knowledge management is a process supported by the five components of an information system,but it is not technology.

Accepted Answer

Knowledge management involves processes and practices for handling knowledge within an organization, which are supported by technology but are not solely defined by it.

Question 17

Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?
A) discussion groups
B) podcasts
C) expert systems
D) blogs

Accepted Answer

Discussion groups provide a platform for employees or customers to engage in dialogues and post queries seeking solutions to problems they have with a company's products. This form of knowledge management encourages collaboration and community building, making it a suitable choice for companies that value customer feedback and engagement. Podcasts, expert systems, and blogs may not be as effective in providing real-time solutions to customer problems.

Question 18

Rule-based systems that encode human knowledge in the form of If/Then rules are known as ________.
A) conditional access systems
B) expert systems
C) discussion groups
D) content management systems

Accepted Answer

Rule-based systems that encode human knowledge in the form of If/Then rules are known as expert systems. Choice A, C, and D are not accurate descriptions of rule-based systems.

Question 19

Knowledge management can be used to reduce costs and streamline operations.

Accepted Answer

By effectively managing and sharing knowledge, businesses can avoid duplication of efforts, reduce errors, and save time and resources, leading to reduced costs and increased efficiency.

Question 20

The programs in an expert system that process a set of rules are known as ________.
A) podcasts
B) portals
C) blogs
D) shells

Accepted Answer

The programs in an expert system that process a set of rules are known as shells.

Quiz 16: Knowledge Management and Expert Systems

Which of the following statements is true about podcasts?

KM content management systems are concerned with operational documents.

Which of the following is true about blogs?

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Knowledge management boosts revenues by getting products and services to market faster.

Content management systems cannot be used to track information contained in graphics.

Which of the following is true for expert systems?

Which of the following statements is true of content management systems?

Which of the following is true about knowledge management?

An insurance company scans every document it receives from customers and stores those documents as part of its client-processing application.This is an example of a knowledge management system.

________ are information systems that track organizational documents,Web pages,graphics,and related materials.

________ codify human knowledge into rules and process those rules to give advice or guidance.

The world's largest and most popular document search engine is ________.

A(n) ________ is a personal journal that is accessible on the Web,usually publicly so.

Which of the following is one of the complications of a content management function?

Knowledge management is a process supported by the five components of an information system,but it is not technology.

Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?

Rule-based systems that encode human knowledge in the form of If/Then rules are known as ________.

Knowledge management can be used to reduce costs and streamline operations.

The programs in an expert system that process a set of rules are known as ________.