Deck 7: Managerial Planning and Goal Setting

Question 1

The department manager's tool for daily and weekly operations is called the operational plan.

Answer 1

True

Question 2

Because they provide legitimacy, rationale for decisions, and an increase in motivation and commitment, goals and plans are valuable to an organization.

Answer 2

True

Question 3

Because everything else stems from leading, of the four management functions, leading is considered the most fundamental.

Answer 3

False

Question 4

A broad statement of where the organization wants to be in the future refers to a mission statement.

Question 5

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Question 6

A means-end chain is when lower-level goals lead to the accomplishment of higher-level goals.

Question 7

Tactical goals and plans are the responsibility of middle managers.

Question 8

Goals are most effective when they are specific, measurable, challenging and linked to rewards.

Question 9

Specific and measurable goal characteristics apply only to the lower-level goals.

Question 10

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Question 11

A plan tells "why" to achieve the goal.

Question 12

The company's philosophy as well as purpose is often expressed in mission statements.

Question 13

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.

Question 14

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Question 15

Goals specify today's means; plans specify future ends.

Question 16

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 17

A desired future state that the individual or organization attempts to realize is a goal.

Question 18

Plans provide a standard of assessment.

Question 19

An organization's mission describes its reason for existence.

Question 20

The act of determining the organization goals and the means for achieving them is called goal setting.

Question 21

Contingency plans can also be considered as scenarios.

Question 22

An example of a qualitative goal is "the University will provide quality education at a fair price."

Question 23

To be effective, goals must be set for every aspect of employee behavior or organizational performance.

Question 24

In centralized planning, managers work with planning experts to develop their own goals and plans.

Question 25

The CEO of Alex Aquariums, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.

Question 26

The three stages of crisis management are prevention, preparation, and containment.

Question 27

Problems with MBO occur when the company faces rapid change.

Question 28

The XYZ Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.

Question 29

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Question 30

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Question 31

The first stage in crisis management planning includes building relationships and designating crisis management team and spokesperson.

Question 32

In a complex and competitive business world, traditional planning done by a select few is the only planning that works.

Question 33

In the containment stage of crisis management, the organization should "get the awful truth out" to employees only as soon as possible.

Question 34

Companies should ensure the physical safety and emotional needs of people and/or animals after implementing a crisis management plan.

Question 35

Turtle Terrace should use traditional planning since that is the type of planning every company uses.

Question 36

If Kari, manager at Tip Top Roofing, wanted to develop a contingency plan for Tip Top, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

Question 37

MBO refers to managing by opportunity.

Question 38

To review progress is the final step in the MBO process.

Question 39

In decentralized planning, managers work with planning experts to develop their own goals and plans.

Question 40

The most difficult step in an MBO process is reviewing progress.

Question 41

__________ symbolizes the legitimacy of the organization to external audiences.

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Tactical goals

Question 42

The planning process begins with which of these?

A) The development of operational goals
B) The development of a mission statement
C) Communication of goals to the rest of the organization
D) A company-wide meeting
E) Brainstorming

Question 43

According to Unlocking Innovative Solutions Through TECHNOLOGY in Chapter 7, the computer security company Symantec deals will so much change that it needs a process, not a plan.

Question 44

A statement that identifies distinguishing characteristics of an organization is known as

A) a goals statement.
B) a values statement.
C) an income statement.
D) a mission statement.
E) a competitive-edge statement.

Question 45

Which of these are described by mission statements?

A) Corporate values
B) Company philosophy
C) Company purpose
D) All of these
E) Corporate values and company philosophy only

Question 46

The __________ is the basis for the strategic level of goals and plans which in turn shapes the __________ and __________ level.

A) goal, mission, tactical
B) objective, operational, mission
C) operational goal, mission and tactical
D) mission, tactical, operational
E) tactical plan, operational, mission

Question 47

__________ specify future ends and __________ specify today's means.

A) Goals, plans
B) Plans, goals
C) Planning, organizing
D) Ideas, behaviors
E) Mission, vision

Question 48

Which of these are primarily responsible for strategic goals/plans?

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 49

__________ is primarily responsible for operational goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 50

__________ is the act of determining the organization's goals and the means for achieving them.

A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) A blueprint

Question 51

A temporary group consisting of line managers responsible for developing strategic plans is called a centralized planning group.

Question 52

The organization's reason for existence is known as

A) the organization's value.
B) the organization's vision.
C) the organization's mission.
D) the organization's goal.
E) the organization's service.

Question 53

Which of these refers to a desired future state that an organization attempts to realize?

A) Plan
B) Vision statement
C) Goal
D) Mission statement
E) Idea

Question 54

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's

A) mission.
B) strategic goals.
C) tactical goals.
D) strategic plans.
E) tactical plans.

Question 55

Event-driving planning is a staid planning document.

Question 56

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)

A) goal.
B) plan.
C) mission.
D) vision.
E) objective.

Question 57

Ruby is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Vision

Question 58

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's

A) tactical goals.
B) operational goals.
C) mission.
D) tactical plans.
E) operational plans.

Question 59

Which of these is/are primarily concerned with tactical goals/plans?

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 60

Rosalie is a manager at GMG Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as

A) a way to legitimize her department.
B) a source of motivation.
C) a standard of performance.
D) a guide to action.
E) impress others.

Question 61

Which of these is lacking in the goal "profits should be increased in the coming year?"

A) Specific and measurable
B) Challenging but realistic
C) Covers key result areas
D) Defined time period
E) None of these

Question 62

You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?

A) Specific and measurable
B) Linked to rewards
C) Defined time period
D) Cover key result areas
E) Challenging but realistic

Question 63

In using MBO, objectives should be set

A) by the supervisor.
B) by the employee.
C) jointly by the supervisor and the employee.
D) by the accounting department.
E) by top management.

Question 64

__________ represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities.

A) Tactical plans
B) Strategic plans
C) Operational plans
D) Supervisory plans
E) Organizational plans

Question 65

Which of these are called the action steps by which an organization intends to attain its strategic goals?

A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans

Question 66

All of the following are characteristics of effective goal setting EXCEPT

A) goals should be challenging but not unreasonably difficult.
B) goals should be set for every aspect of employee behavior.
C) specific and measurable.
D) cover key results area.
E) linked to rewards.

Question 67

The ultimate impact of goals depended on the extent to which goal achievement is linked to

A) rewards.
B) salary increases.
C) promotions.
D) all of these.
E) salary increases and promotions.

Question 68

Which of these is the first step in the MBO process?

A) Setting goals
B) Developing action plans
C) Appraising overall performance
D) Reviewing progress
E) None of these

Question 69

Beth is a middle manager at Egg Elements Corporation. She is most likely responsible for the achievement of __________ goals.

A) operational
B) tactical
C) strategic
D) lower-level
E) top-level

Question 70

Tabu is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Her goal of $265,000 is probably

A) not specific and measurable.
B) not realistic.
C) irrelevant.
D) lacking a specific time period.
E) does not cover key result area.

Question 71

Which of these refer to specific results expected from individuals?

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational plans
E) Mission statements

Question 72

Which of these represent the broad statements of where the organization wants to be in the future?

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans

Question 73

The official goals of the organization are best represented by the __________.

A) strategic goals
B) tactical goals
C) operational goals
D) competitive goals
E) none of these

Question 74

__________ goals lead to the attainment of __________ goals, which in turn lead to the attainment of __________ goals.

A) Operational, strategic, tactical
B) Tactical, operational, strategic
C) Strategic, tactical, operational
D) Operational, tactical, strategic
E) None of these.

Question 75

A long-term time frame is most closely associated with

A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Question 76

At the top of the goal hierarchy is the

A) strategic goals.
B) tactical goals.
C) operational goals.
D) mission.
E) employee goals.

Question 77

Samuel set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

A) Specific and measurable
B) Challenging but realistic
C) Covers key result areas
D) Defined time period
E) Linked to rewards

Question 78

Which of these refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations?

A) Mission statement
B) Goal statement
C) Management by objective
D) Goal setting
E) Corporate competitive-value statement

Question 79

Lower-level goals should lead to the achievement of higher-level goals. This is called

A) linking pin theory.
B) a value-based chain.
C) a means-end chain.
D) all of these.
E) none of these.

Question 80

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called

A) strategic goals.
B) tactical goals.
C) operational goals.
D) a mission.
E) a plan.