Question 1

The department manager's tool for daily and weekly operations is called the operational plan.

Accepted Answer

The operational plan outlines the department's goals and objectives, strategies, and tactics for achieving those goals, as well as the resources needed and the timeline for implementation. It is a tool that helps the manager stay organized and focused on the department's priorities.

Question 2

Because they provide legitimacy, rationale for decisions, and an increase in motivation and commitment, goals and plans are valuable to an organization.

Accepted Answer

Goals and plans provide a sense of direction, purpose, and clarity on what needs to be achieved, which gives legitimacy to an organization's actions and decisions. Moreover, having clear goals and plans can increase motivation and commitment among employees, as they know what is expected of them and how their efforts contribute to the organization's success. Thus, goals and plans are indeed valuable to an organization.

Question 3

Because everything else stems from leading, of the four management functions, leading is considered the most fundamental.

Accepted Answer

False

Question 4

A broad statement of where the organization wants to be in the future refers to a mission statement.

Accepted Answer

A broad statement of where the organization wants to be in the future refers to a vision statement. A mission statement, on the other hand, outlines the organization's purpose and the actions it will take to achieve its goals.

Question 5

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Accepted Answer

The answer of Operational plans and goals are those that...

Question 6

A means-end chain is when lower-level goals lead to the accomplishment of higher-level goals.

Accepted Answer

This is the definition of a means-end chain.

Question 7

Tactical goals and plans are the responsibility of middle managers.

Accepted Answer

Tactical goals and plans are developed by middle managers who are responsible for implementing the strategies developed by top managers.

Question 8

Goals are most effective when they are specific, measurable, challenging and linked to rewards.

Accepted Answer

Specific, measurable, challenging goals provide clarity and focus, making it easier to track progress and achieve the desired results. Linking goals to rewards adds an extra incentive to motivate and engage individuals in achieving their goals.

Question 9

Specific and measurable goal characteristics apply only to the lower-level goals.

Accepted Answer

Specific and measurable goal characteristics apply to all levels of goals, including higher-level goals.

Question 10

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Accepted Answer

The mission statement and goals developed at the strategic level serve as the foundation for the development of tactical and operational level plans and actions.

Question 11

A plan tells "why" to achieve the goal.

Accepted Answer

A plan tells "how" to achieve the goal, not "why". The reason or motivation for the goal should be clear before creating a plan.

Question 12

The company's philosophy as well as purpose is often expressed in mission statements.

Accepted Answer

Mission statements are often used to express a company's philosophy and purpose.

Question 13

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.

Accepted Answer

The answer of A broad definition of the organization's values,...

Question 14

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Accepted Answer

The answer of Tactical goals and plans are the responsibility...

Question 15

Goals specify today's means; plans specify future ends.

Accepted Answer

Goals specify future ends, while plans specify the means to achieve those ends in the future.

Question 16

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Accepted Answer

Strategic plans and goals are designed to provide direction on long-term objectives for the entire organization, as opposed to tactical plans which are more short-term and focused on specific departments or functions within the organization.

Question 17

A desired future state that the individual or organization attempts to realize is a goal.

Accepted Answer

A goal is a future state that an individual or organization aims to achieve.

Question 18

Plans provide a standard of assessment.

Accepted Answer

Plans provide a benchmark to evaluate progress and determine whether goals and objectives have been achieved.

Question 19

An organization's mission describes its reason for existence.

Accepted Answer

An organization's mission statement is a brief description of its purpose, goals, and objectives. It outlines why the organization exists and what it hopes to achieve.

Question 20

The act of determining the organization goals and the means for achieving them is called goal setting.

Accepted Answer

The act of determining the organization goals and the means for achieving them is called planning, not goal setting. Goal setting is a part of the planning process.

Quiz 7: Managerial Planning and Goal Setting