Deck 7: Competitive Advantage and Business Proces

Question 1

With functional systems,one of the biggest problems is duplicated data.

Answer 1

True

Question 2

Enterprise Resource Planning software uses one database to connect the functional areas.

Answer 2

True

Question 3

ERP systems integrate sales,orders,inventory,manufacturing,customer service,human resources,and accounting.

Answer 3

True

Question 4

A general ledger application would be an example of a process-based system.

Question 5

Enterprise Application Integration uses an interface to access the individual functional databases.

Question 6

In the last 10 years,all companies have entirely switched from functional systems to fullly integrated or cross-functional systems.

Question 7

It is illegal to use a shared supply chain management system to infer what your competitor's inventory levels are.

Question 8

Order entry is usually found in the accounting functional systems.

Question 9

Functional silos are designed to work independently of one another.

Question 10

Independent,isolated systems are good for making businesses more efficient today.

Question 11

The operations function handles order entry and inventory management.

Question 12

With functional silos,management must query separate functional systems and integrate the data manually.

Question 13

Customer Relationship Management (CRM)is an example of a cross-functional system.

Question 14

Cross-functional systems facilitate work of a single department or business function.

Question 15

Customer service is typically part of the marketing and sales function.

Question 16

One way to gain competitive advantage using information systems is through business process.

Question 17

Most organizations today have a mixture of functional and integrated systems.

Question 18

Using MIS,one way to gain competitive advantage is to enhance the product or service by applying technological change.

Question 19

Functional systems often lead to disjointed processes and increased expenses.

Question 20

Supplier relationship management is a business process for managing all contacts between the organization and its supplies.

Question 21

In a functional system,the data required to answer queries from and about customers is contained within the order management system so links to other systems are not necessary.

Question 22

Which of the following is a (are)consequence(s)of a disjoint system?

A) Efficiency
B) Greater supply of integrated enterprise information
C) Decreased cost
D) Cohesive business processes
E) Lower profits

Question 23

EAI leaves the functional systems and databases basically intact.

Question 24

Which of the following are examples of accounting functional systems?

A) Lead tracking
B) Inventory management
C) Sales forecasting
D) Manufacturing operations
E) Accounts receivable

Question 25

Either EAI or ERP can be used to integrate functional systems.

Question 26

Which of the following is (are)true statements with functional systems?

A) Improved data results
B) Improved data integrity
C) Better communciations
D) Increased profitability
E) Isolated systems

Question 27

Most employees welcome and embrace changes caused by business process redesign.

Question 28

The user interface for Enterprise Application Integration systems and Enterprise Resource Planning systems look completely different to the end user.

Question 29

________ support the business processes of attracting,selling,managing,delivering,and supporting customers.

A) Enterprise Resource Planning Systems
B) Value Chain Management Systems
C) Supplier Relationship Management Systems
D) Supply Chain Management Systems
E) Customer Relationship Management Systems

Question 30

________ support all of the primary business processes as well as the human resources and accounting support processes.

A) Customer Relationship Management Systems
B) Supply Chain Management Systems
C) Enterprise Resource Planning Systems
D) Value Chain Management Systems
E) Supplier Relationship Management Systems

Question 31

Grand & Toy has expanded its business model by offering services through the web in the last decade.

Question 32

Which of the following is a rationale for business process design?

A) Existing functional systems are flawed and should be improved.
B) New and more efficient business processes that integrate the activities of all departments involved in a value chain should be created.
C) Business processes are inefficient and do not integrate with other departments.
D) Existing business processes are returning a good ROI and should be kept running like this.
E) Existing systems do not support the value chain and therefore need to be improved.

Question 33

Systems that are used by two or more related companies are referred to as

A) functional systems.
B) calculation systems.
C) inter-organizational systems.
D) operating systems.
E) departmental systems.

Question 34

It is not possible to improve business processes without technological change.

Question 35

Business process design is well understood and the outcomes are fairly certain once the changes are begun.

Question 36

Systems that are designed to support activities across departmental boundaries are called

A) calculation systems.
B) functional systems.
C) cross-departmental systems.
D) inter-organizational systems.
E) operating systems.

Question 37

Functional systems in Porter's Value Chain are usually comprised of

A) HR, Accounting, Operations, Sales.
B) Accounting, Payroll, HR, Sales.
C) Operations, Advertising, HR, Sales.
D) Accounting, Advertising, Payroll, Marketing.
E) Primary activities and Support Activities.

Question 38

Originally the ________ supported the work of a single department or function.

A) calculation systems
B) cross-function systems
C) departmental systems
D) inter-organizational systems
E) functional systems

Question 39

Porter's concept of the "process chain" is crucial for developing a competitive strategy.

Question 40

Isolated systems can lead to inefficiency and higher organizational costs.

Question 41

Which of the following is involved in supply chain management?

A) SRM
B) CRM
C) VRM
D) CRM and VRM
E) SRM and CRM

Question 42

________ are used by non-manufacturers,such as distributors and retailers.

A) Human resource systems
B) Manufacturing systems
C) Accounting systems
D) Operations systems
E) Marketing and sales systems

Question 43

Systems that span functional ________ are known as cross-functional systems.

A) departments
B) processes
C) systems
D) boundaries
E) functions

Question 44

Which of the following is not a driver of supply chain management performance?

A) Information
B) Transportation
C) Facilities
D) Hardware
E) Inventory

Question 45

Which of the following is a function of a manufacturing system?

A) Order entry
B) Customer service
C) Scheduling
D) Order management
E) Inventory management

Question 46

When a company purchases an "Industry Standard Process" from a vendor like SAP,the company often has to

A) lay off staff to conform to the new standards.
B) change the way to company operates to conform to the software.
C) buy more equipment to conform to the software needs.
D) hire more staff to use the software more efficiently.
E) wait years for a payback.

Question 47

________ is a business process for managing all contacts between an organization and its suppliers.

A) SRM
B) CRM
C) BRM
D) KRM
E) FRM

Question 48

The internet and database management systems have allowed manufacturers like Dell to sell directly to consumers.This is called

A) direct marketing
B) B2G sales
C) disintermediation
D) integrated CRM
E) eBay

Question 49

Sales management applications support

A) the maximization of the value of the customer.
B) sales to existing customers.
C) network marketing.
D) database conversion
E) prospecting for new customers.

Question 50

ERP uses

A) integration to manage the 5 different databases in a typical company.
B) pull-push production planning.
C) customized programming to adapt to the purchaser's way of doing business.
D) one centralized database.
E) undocumented, brand new software.

Question 51

Functional applications are sometimes called functional

A) automation.
B) silos.
C) islands.
D) confusion.
E) integration.

Question 52

ERP systems handle

A) mainly HR functions.
B) mainly sales tracking.
C) only accounting.
D) All of the company's functions.
E) sales and accounting.

Question 53

The purpose of relationship management applications is to

A) extend social marketing effectiveness.
B) reduce accounts receivable.
C) advertise promotions in a timely way.
D) get new customers.
E) maximize the value of the existing customer base.

Question 54

Interorganizational systems that enable companies to efficiently handle the flow of goods from suppliers to customer are known as

A) application software
B) disintermediating systems
C) competitive advantages
D) CRM systems
E) supply chain management systems

Question 55

The only source of revenue in the supply chain is the

A) sales department.
B) cash register.
C) end consumer.
D) purchasing department.
E) manufacturer.

Question 56

Inventory management systems are usually found in the __________ functional area.

A) sales and marketing.
B) operations.
C) human resources.
D) accounting and finance.
E) manufacturing.

Question 57

Which of the following contains the elements of the customer life cycle?

A) Marketing, Customer acquisition, Relationship management, Customer service
B) Customer acquisition, Loss/churn, Accounts receivable, Customer service
C) Loss /churn, Relationship management, Marketing, Accounts receivable
D) Relationship management, Accounts payable, Loss/churn, Marketing
E) Loss/Churn, Relationship management, Customer acquisition, Marketing

Question 58

Functional applications are sometimes call

A) islands of automation.
B) inefficient systems.
C) isolated silos.
D) functional islands.
E) functional silos.

Question 59

The elimination of the middle layer in a supply chain is called

A) disintermediation.
B) intermediation.
C) reintermediation.
D) normalization.
E) price elasticity.

Question 60

When a company purchases an "Industry Standard Process" from a vendor like SAP,the company may benefit

A) by gaining "best practices" it would otherwise have developed on its own.
B) because employees will conform with the changes rapidly and be more efficient.
C) because customers will demand lower prices.
D) hardly ever.
E) because the company will have a unique application that will generate competitive advantage.

Question 61

Business process management is all about

A) CRM
B) installing SAP R/3 to gain industry standard processes
C) shortening your supply chain
D) accomplishing the same activities with less resource cost
E) becoming a cost leader under Porter's models

Question 62

Lead tracking is an application that is traditionally run in the functional area of

A) operations.
B) sales and marketing.
C) manufacturing.
D) accounting and finance.
E) human resources.

Question 63

If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.

A) recombined
B) imported
C) re-structured
D) updated
E) converted

Question 64

Software that integrates sales,orders,inventory,manufacturing,customer service,human resources,and accounting is called ____________

A) ERP systems.
B) vapour ware.
C) DBMS.
D) CAM.
E) MPS.

Question 65

________ systems link up all the processes that touch the customer.

A) MRP
B) CASE
C) CRM
D) ERP
E) SRM

Question 66

The movement of business process design came about because systems developers began to wonder how they could

A) improve existing functional systems.
B) develop customer management relationship systems.
C) use networks to go beyond just automating functional applications.
D) use systems to automate the supply chain.
E) integrate several different areas in an entire value chain.

Question 67

A hotel that is experiencing a slow period could use a(n)________________ to market promotions to its best customers.

A) flyer campaign
B) general ledger program
C) twitter account
D) facebook page
E) integrated CRM application

Question 68

When implementing a system such as SAP companies must (can)

A) experience substantial change.
B) save money.
C) experience its primary benefits from the software
D) adhere to industry standard processes.
E) continue to use all their own business process standards.

Question 69

_______ combines functional systems by using software bridges to connect different functional systems.

A) EAI
B) ERP
C) CRM
D) SAP R/3
E) MIS

Question 70

Order entry is an application that is traditionally run in the functional area of

A) human resources.
B) accounting and finance.
C) manufacturing.
D) operations.
E) sales and marketing.

Question 71

An example of integrated,cross functional information system would be _______

A) CASE.
B) CAM.
C) CAO.
D) CRM.
E) CAD.

Question 72

SAP is one of the leading vendors of ________ software.

A) ERP
B) SCM
C) CRM
D) DBMS
E) CASE

Question 73

Business process design projects are expensive and difficult because

A) business processes are oten complex.
B) of legacy technology.
C) of legal issues.
D) poor business processes are inefficient.
E) business processes are complex and poor business processes are inefficient.

Question 74

The general ledger (GL)is an application that is traditionally run in the functional area of

A) sales and marketing.
B) manufacturing.
C) operations.
D) human resources.
E) accounting and finance.

Question 75

The greatest advantages of a CRM system is that

A) organizations can prioritize sales time and effort.
B) it can use sales management applications.
C) customer-touching processes can be linked to one another.
D) all the data is stored in a single database.
E) sales people can potentially increase sales.

Question 76

Payroll is an application that is traditionally run in the functional area of

A) sales and marketing.
B) human resources.
C) manufacturing.
D) operations.
E) accounting and finance.

Question 77

When adopting an ERO,the organization gains benefits because

A) ERP has process blueprints.
B) ERP allows the organization to gain the benefit of processes that have already been proven successful.
C) ERP integrates all the activities in the organization and makes the organization successful.
D) ERP allows the organizatin to standardize all of the corporate data.
E) ERP places all the corporate data into a single database and makes business process more successful.

Question 78

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and

A) incomplete.
B) redundant.
C) outdated.
D) not integrated
E) disjointed.

Question 79

Oracle,Microsoft,and SAP are all examples of ________ software vendors.

A) MRP
B) CRM
C) ERP
D) SCM
E) CASE

Question 80

When functional systems are isolated,business processes are

A) redundant.
B) disjointed.
C) incomplete.
D) not integrated.
E) outdated.