Question 1

With functional systems,one of the biggest problems is duplicated data.

Accepted Answer

In functional systems, since each function operates independently, there is a higher likelihood of duplicated data, which can lead to inconsistencies and errors in the system.

Question 2

Enterprise Resource Planning software uses one database to connect the functional areas.

Accepted Answer

Yes, ERP software uses a single database to connect all the functional areas like finance, human resources, inventory, production, etc. This helps in maintaining data integrity and ensuring consistency across the organization.

Question 3

ERP systems integrate sales,orders,inventory,manufacturing,customer service,human resources,and accounting.

Accepted Answer

ERP systems are designed to integrate various functions of a business, including sales, orders, inventory management, manufacturing, customer service, human resources, and accounting, among others. Hence, the statement is true.

Question 4

A general ledger application would be an example of a process-based system.

Accepted Answer

The answer of A general ledger application would be an...

Question 5

Enterprise Application Integration uses an interface to access the individual functional databases.

Accepted Answer

Enterprise Application Integration (EAI) uses an interface or middleware layer to integrate the individual functional databases and allows for communication between different applications and systems.

Question 6

In the last 10 years,all companies have entirely switched from functional systems to fullly integrated or cross-functional systems.

Accepted Answer

Not all companies have made the switch; many still use functional systems due to cost, complexity, or specific business needs.

Question 7

It is illegal to use a shared supply chain management system to infer what your competitor's inventory levels are.

Accepted Answer

The answer of It is illegal to use a shared...

Question 8

Order entry is usually found in the accounting functional systems.

Accepted Answer

Order entry is usually found in the sales or inventory functional systems, not accounting.

Question 9

Functional silos are designed to work independently of one another.

Accepted Answer

Functional silos are created to specialize in one specific area or task, but this often leads to departments working independently of each other.

Question 10

Independent,isolated systems are good for making businesses more efficient today.

Accepted Answer

Independent, isolated systems limit communication and collaboration between different departments or stakeholders, which can hinder overall efficiency and effectiveness of a business. Today, businesses are moving towards interconnected and collaborative systems to improve their operations.

Question 11

The operations function handles order entry and inventory management.

Accepted Answer

The operations function includes activities such as order entry, inventory management, production planning, and scheduling.

Question 12

With functional silos,management must query separate functional systems and integrate the data manually.

Accepted Answer

With functional silos, each department or functional area operates independently and maintains its own data and information systems. This can lead to data redundancy, inconsistencies and the need for manual integration of data from different functional systems.

Question 13

Customer Relationship Management (CRM)is an example of a cross-functional system.

Accepted Answer

CRM involves multiple departments and functions such as sales, marketing, customer service, and IT working together to manage and analyze customer interactions and data. Therefore, it is an example of a cross-functional system.

Question 14

Cross-functional systems facilitate work of a single department or business function.

Accepted Answer

Cross-functional systems are designed to facilitate work across multiple departments or business functions.

Question 15

Customer service is typically part of the marketing and sales function.

Accepted Answer

Customer service is a separate function that focuses on delivering post-sale support and addressing customer concerns and issues. It can be part of a company's operations or support department.

Question 16

One way to gain competitive advantage using information systems is through business process.

Accepted Answer

By using information systems to improve and streamline business processes, a company can gain a competitive advantage by becoming more efficient and effective in the way it operates. This can lead to cost savings, faster delivery times, higher quality products or services, and improved customer satisfaction.

Question 17

Most organizations today have a mixture of functional and integrated systems.

Accepted Answer

As companies have grown and adapted to changing business needs, they have often implemented a mix of both functional and integrated systems. Functional systems focus on specific business functions, such as accounting or human resources, while integrated systems tie multiple functions together and improve communication and efficiency across the organization.

Question 18

Using MIS,one way to gain competitive advantage is to enhance the product or service by applying technological change.

Accepted Answer

MIS (Management Information System) can be used to gather and analyze data that can inform decisions on how to improve and innovate products or services through technology. This can lead to a competitive advantage over rivals who are not incorporating technology in their offerings.

Question 19

Functional systems often lead to disjointed processes and increased expenses.

Accepted Answer

Functional systems are designed to optimize a specific function or process, which can sometimes result in disconnected processes and increased costs due to a lack of coordination and integration with other functions or processes in the organization.

Question 20

Supplier relationship management is a business process for managing all contacts between the organization and its supplies.

Accepted Answer

Supplier relationship management is a process for managing relationships with suppliers and ensuring that they meet the organization's needs and standards. It involves communication, negotiation, and collaboration with suppliers to build and maintain mutually beneficial partnerships.

Quiz 7: Competitive Advantage and Business Proces