Question 1

Business process management is all about

Accepted Answer

Business process management aims to improve efficiency and effectiveness by optimizing and streamlining processes, which ultimately leads to accomplishing the same activities with less resource cost. It is not necessarily related to CRM, installing SAP R/3, shortening the supply chain, or becoming a cost leader under Porter's models.

Question 2

Lead tracking is an application that is traditionally run in the functional area of

Accepted Answer

Lead tracking is a function of sales and marketing, as it involves keeping track of potential customers or leads and their interactions with the company in order to move them towards a sale.

Question 3

If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.

Accepted Answer

The data must be converted to ensure compatibility between the two systems with different part number formats.

Question 4

Software that integrates sales,orders,inventory,manufacturing,customer service,human resources,and accounting is called ____________

Accepted Answer

ERP systems (Enterprise Resource Planning) is a type of software that integrates various aspects of a business such as sales, orders, inventory, manufacturing, customer service, human resources, and accounting into one system. This helps streamline processes and improve efficiency within an organization. Vapour ware is an imaginary software product that is advertised but not yet available for purchase. DBMS (Database Management System) is a software system that allows for the organization, storage, and retrieval of data in a structured format. CAM (Computer-Aided Manufacturing) refers to the use of software to control and automate manufacturing processes. MPS (Master Production Schedule) is a plan that outlines the demand for products and the necessary resources to meet that demand.

Question 5

________ systems link up all the processes that touch the customer.

Accepted Answer

CRM (customer relationship management) systems are specifically designed to manage interactions and relationships with customers, linking up all the processes that touch the customer. MRP (material requirements planning) systems focus on inventory and production planning, CASE (computer-aided software engineering) systems assist with software development, ERP (enterprise resource planning) systems integrate various business processes across an entire organization, and SRM (supplier relationship management) systems focus on managing interactions with suppliers.

Question 6

The movement of business process design came about because systems developers began to wonder how they could

Accepted Answer

The answer of The movement of business process design came...

Question 7

A hotel that is experiencing a slow period could use a(n)________________ to market promotions to its best customers.

Accepted Answer

An integrated CRM application would be the best choice for marketing promotions to the hotel's best customers. This type of software would allow the hotel to efficiently manage customer data and communication, track their behavior and preferences, and tailor promotions to their needs and interests. It also enables the hotel to analyze customer feedback and responses to promotions to refine its marketing approach and loyalty programs. The other options - a flyer campaign, general ledger program, Twitter account, and Facebook page - may reach a broader audience but are less effective in targeting and engaging with specific customers.

Question 8

When implementing a system such as SAP companies must (can)

Accepted Answer

The answer of When implementing a system such as SAP...

Question 9

_______ combines functional systems by using software bridges to connect different functional systems.

Accepted Answer

EAI (Enterprise Application Integration) is a technology that connects different functional systems by using software bridges, allowing them to communicate with each other and share information seamlessly. ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) are specific types of functional systems that may be integrated through EAI. SAP R/3 is an example of an ERP software suite, while MIS (Management Information Systems) is a broader term that refers to systems used for managing and analyzing data within an organization.

Question 10

Order entry is an application that is traditionally run in the functional area of

Accepted Answer

The answer of Order entry is an application that is...

Question 11

An example of integrated,cross functional information system would be _______

Accepted Answer

CRM (Customer Relationship Management) is an example of an integrated, cross-functional information system as it involves various departments like sales, marketing, customer service, and support, working together towards a common goal of customer satisfaction. This system provides a centralized database of customer information, which is accessible to all departments, allowing them to collaborate and provide personalized service to each customer. This integration helps in streamlining the customer experience and improving overall organizational efficiency. The other options, CASE (Computer-Aided Software Engineering), CAD (Computer-Aided Design), CAM (Computer-Aided Manufacturing), and CAO (Computer-Aided Optimization) are examples of information systems that cater to specific functions like software development, design, and manufacturing but do not involve cross-functional integration.

Question 12

SAP is one of the leading vendors of ________ software.

Accepted Answer

SAP is particularly known for its ERP (Enterprise Resource Planning) software, although it also offers solutions for SCM (Supply Chain Management) and CRM (Customer Relationship Management). DBMS (Database Management Systems) and CASE (Computer-Aided Software Engineering) are not part of SAP's primary offerings.

Question 13

Business process design projects are expensive and difficult because

Accepted Answer

The answer of Business process design projects are expensive and...

Question 14

The general ledger (GL)is an application that is traditionally run in the functional area of

Accepted Answer

The general ledger (GL) is a core application within the accounting and finance functional area of an organization. It is the central repository for all financial transactions and provides a complete picture of an organization's financial health. Therefore, option E is the best choice.

Question 15

The greatest advantages of a CRM system is that

Accepted Answer

The answer of The greatest advantages of a CRM system...

Question 16

Payroll is an application that is traditionally run in the functional area of

Accepted Answer

The answer of Payroll is an application that is traditionally...

Question 17

When adopting an ERO,the organization gains benefits because

Accepted Answer

ERP systems provide organizations with access to established, successful processes, which can improve efficiency and effectiveness.

Question 18

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and

Accepted Answer

The answer of One of the problems of functional systems...

Question 19

Oracle,Microsoft,and SAP are all examples of ________ software vendors.

Accepted Answer

Oracle, Microsoft, and SAP are all well-known vendors of ERP (Enterprise Resource Planning) software, which helps organizations manage their business processes and operations. MRP (Material Requirements Planning), CRM (Customer Relationship Management), SCM (Supply Chain Management), and CASE (Computer-Aided Software Engineering) are all different types of software solutions that are not necessarily related to the core functionality of these vendors.

Question 20

When functional systems are isolated,business processes are

Accepted Answer

The answer of When functional systems are isolated,business processes are
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Quiz 7: Competitive Advantage and Business Proces