Deck 7: Organizations and Information Systems

Question 1

Sales forecasting and brand management are information systems applications that support an organization's ________.

A) accounting department
B) human resources department
C) sales and marketing department
D) customer service department

Answer 1

C

Question 2

Which of the following statements is true of workgroup information systems?

A) Workgroup information systems that support a particular department are called enterprise information systems.
B) Workgroup information systems that support a particular business function are called personal information systems.
C) The users of workgroup information systems are defined by levels of security authorization.
D) Workgroup information systems typically support 10 to 100 users.

Answer 2

D

Question 3

Personal information systems are most likely to be used by ________.

A) physician partnerships
B) drug salespersons
C) PRIDE systems
D) hospitals

Answer 3

B

Question 4

Which of the following statements is true of personal information systems?

A) Personal information systems that support a particular department are called workgroup information systems.
B) Adapting to changes in personal information systems is extremely difficult and time consuming.
C) Personal information systems have only a single user and so procedures are not documented or formalized.
D) The solutions to problems in a personal information system usually involve more than one department.

Question 5

The problems posed by information silos ultimately lead to ________.

A) diseconomies of scope
B) increased costs for an organization
C) diminishing marginal returns
D) reduced organizational innovation

Question 6

________ is an information systems application that supports the human resources department in an organization.

A) Compensation
B) Sales forecasting
C) Financial reporting
D) Lead tracking

Question 7

Which of the following is an information systems application that supports the sales and marketing department in an organization?

A) HR planning
B) compensation management
C) lead generation
D) recruiting

Question 8

Information silos arise as a result of ________.

A) data integration across several information systems within an organization
B) the sharing of an inter-enterprise information system with several organizations
C) too many users depending on a single enterprise-wide information system
D) data being isolated in systems that are separated across different organizational levels

Question 9

Which of the following is a characteristic of workgroup information systems?

A) isolated problems
B) informal procedures
C) resistance to change
D) 1000s of users

Question 10

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?

A) accounting department
B) operations department
C) human resources department
D) customer service department

Question 11

Which of the following statements is true of enterprise information systems?

A) They are information systems that are shared by two or more independent organizations.
B) The solutions to problems in these systems usually involve more than one department.
C) Enterprise information systems typically support less than 100 users.
D) They are called personal information systems if they support a particular business function.

Question 12

Budgeting and treasury management are information systems applications that support an organization's ________.

A) manufacturing department
B) human resources department
C) accounting department
D) customer service department

Question 13

Which of the following is most likely to make use of an inter-enterprise information system?

A) hospitals
B) drug salespersons
C) PRIDE systems
D) physician partnerships

Question 14

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

A) Business process management
B) Business process reengineering
C) Business process outsourcing
D) Business process interoperability

Question 15

________ are systems that are shared by two or more independent organizations.

A) Inter-enterprise information systems
B) Workgroup information systems
C) Enterprise information systems
D) Personal information systems

Question 16

Which of the following statements is true of business process reengineering?

A) It is a very fast process and is easy to carry out.
B) When combined with ERP, it has a 100 percent success rate.
C) It is a very expensive process.
D) Due to its streamlined process, it requires no expertise.

Question 17

Which of the following is a characteristic of enterprise information systems?

A) They do not document procedures since the procedures are simple and informal.
B) They are shared between two or more independent organizations.
C) They typically have hundreds to thousands of users.
D) They are highly open to change.

Question 18

Which of the following is a problem posed by information silos?

A) Data cannot be duplicated.
B) A lot of file space is wasted.
C) The interdependence between various information systems applications increases.
D) There is a lack of integrated enterprise information.

Question 19

A(n)________ exists when data are isolated in separated information systems.

A) walled garden
B) information silo
C) mashup
D) viral hook

Question 20

Physician partnerships most likely use ________.

A) inter-enterprise information systems
B) workgroup information systems
C) enterprise information systems
D) departmental information systems

Question 21

Which of the following statements is true of EAI?

A) A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
B) The layers of EAI software prevent existing applications from communicating with each other.
C) EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
D) EAI software can be configured to automatically make conversions needed to share data among different systems.

Question 22

Which of the following is a function of EAI?

A) It is used to forecast sales and to create manufacturing plans to meet those forecasts.
B) It manages all the interactions with customers, from lead generation to customer service.
C) It creates information silos by departmentalizing applications.
D) It enables a gradual move to ERP.

Question 23

Which of the following statements is true about ERP?

A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B) The two major components of ERP systems are manufacturing applications and inventory applications.
C) Enterprise resource planning (ERP) is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties.
D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Question 24

ERP was originally used in the ________ domain.

A) accounting
B) customer support
C) manufacturing
D) human resources

Question 25

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

A) need for encrypting a company's data before an enterprise system can use the data
B) lack of resources within a company to handle the implementation of the system
C) lack of variety in the enterprise systems currently being sold in the market
D) resistance from a company's employees to changes in existing systems

Question 26

________ is the worldwide leader of ERP vendors.

A) TQM
B) EAI
C) SCM
D) SAP

Question 27

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

A) distributed systems
B) departmental information systems
C) business intelligence systems
D) integrated systems

Question 28

When prospects become customers who need to be supported,the organization is in the ________ phase of the customer life cycle.

A) customer engagement
B) marketing
C) customer acquisition
D) relationship management

Question 29

Which of the following statements is true of inherent processes?

A) Inherent processes are almost always a perfect fit.
B) Organizations cannot license the software used in inherent processes.
C) Inherent processes are expensive and time-consuming.
D) Inherent processes provide an alternative to business process reengineering.

Question 30

Which of the following is a component of relationship management?

A) converting prospects into customers who need to be supported
B) increasing the value of existing customers by selling them more products
C) positioning products in the minds of customers through promotional strategies
D) sending messages to target audiences to attract customer prospects

Question 31

Enterprise resource planning (ERP)helps in ________.

A) consolidating business operations into a single, consistent, computing platform
B) managing all the interactions with customers
C) providing layers of software that connect applications together
D) connecting several enterprises within the same industry

Question 32

During which of the following phases of the customer life cycle does win-back processes categorize customers according to value?

A) customer acquisition
B) marketing
C) relationship management
D) churn

Question 33

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

A) Enterprise resource planning (ERP) system
B) Enterprise integration application (EAI)
C) Customer relationship management (CRM) system
D) Rich internet application (RIA)

Question 34

________ is a person's belief that he or she can be successful at his or her job.

A) Extroversion
B) Conscientiousness
C) Self-actualization
D) Self-efficacy

Question 35

________ is the last phase in the customer life cycle.

A) Marketing
B) Customer acquisition
C) Churn
D) Relationship management

Question 36

When implementing new enterprise systems in a company,process issues that may arise can be effectively resolved by ________.

A) encouraging entities at different organizational levels to create separate information systems
B) developing committees and steering groups for process management
C) bringing into the company conciliators or arbitrators to sort the issues
D) giving the responsibility of resolving issues to the company's CEO

Question 37

Inherent processes are ________.

A) time-consuming business processes that involve substantial investment
B) predesigned procedures for using software products
C) the set of procedures that help companies implement business process reengineering
D) business process reengineering techniques with low success rates

Question 38

________ is a major issue faced by companies when implementing enterprise systems.

A) The failure of applications to communicate and share data with each other
B) The failure to incorporate accounting and human resource applications
C) The lack of a centralized database where important data such as metadata can be stored
D) The gap between the requirements of an organization and the capabilities of an application

Question 39

The first phase in the customer life cycle involves ________.

A) sending messages to target audiences to attract customer prospects
B) attempting to win back high-value customers
C) converting prospects into customers who need to be supported
D) increasing the value of existing customers by selling more products to them

Question 40

Which of the following statements is true of customer relationship management (CRM)systems?

A) They are applications used for consolidating business operations into a single, consistent, computing platform.
B) They vary in the degree of functionality they provide.
C) They incorporate accounting, manufacturing, inventory, and human resources applications.
D) A major disadvantage of these systems is a lack of consistency in data.

Question 41

Information silos help in resolving any problem that may arise due to isolated information systems.

Question 42

The major issue caused by information silos is wasted file space.

Question 43

In the case of workgroup information systems,problems are resolved by contract and litigation.

Question 44

The last phase of the customer life cycle is relationship management.

Question 45

When an organization has inconsistent duplicated data,it is said to have a data integrity problem.

Question 46

Information silos can result in increased cost for an organization.

Question 47

Functional information systems are information systems used by a single individual.

Question 48

EAI refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Question 49

Enterprise information systems typically have hundreds to thousands of users.

Question 50

The contact manager in an iPhone is an example of a personal information system.

Question 51

Personal information systems generally support around 10 users.

Question 52

Inherent processes save organizations from expensive and time-consuming business process reengineering.

Question 53

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Question 54

Business process reengineering is extremely fast and economical.

Question 55

The solutions to problems in an enterprise system usually involve more than one enterprise.

Question 56

The first phase of the customer life cycle is marketing.

Question 57

Workgroup information systems that support a particular department are called personal information systems.

Question 58

Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.

Question 59

Enterprise information systems are information systems that are shared by two or more independent organizations.

Question 60

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

Question 61

Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.

Question 62

What are personal information systems?

Question 63

Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.

Question 64

One of the reasons why people fear change is because it threatens their self-efficacies.

Question 65

An inter-enterprise PRIDE system is also referred to as a distributed system.

Question 66

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Question 67

What is business process reengineering?

Question 68

What problems do information silos cause?

Question 69

Explain workgroup information systems.

Question 70

Explain inter-enterprise information systems.

Question 71

The development of steering groups is an effective solution for resolving the process issues of an enterprise system.

Question 72

CRM systems vary in the degree of functionality they provide.

Question 73

Most organizations today create their own enterprise systems from scratch.

Question 74

EAI connects system "islands" via a new layer of software.

Question 75

EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.

Question 76

SAP is the worldwide leader of ERP vendors.

Question 77

How can organizations solve the problems posed by information silos?

Question 78

What are enterprise information systems?

Question 79

ERP is used to consolidate business operations into a single,consistent,computing platform.

Question 80

What are information silos?