Deck 3: A Behavioural Framework for Compensation

Question 1

The first step in designing a reward system that will produce the behaviour the organization needs is to develop rewards that address salient employee needs.

Answer 1

False

Question 2

One of the keys for generating membership behaviour is job satisfaction.

Answer 2

True

Question 3

The key employee attitudes are job satisfaction,work motivation,and professionalism.

Answer 3

False

Question 4

High involvement organizations generally require the most complex reward system.

Question 5

Which of the following attitudes refers to the strength of an employee's desire to perform his or her job duties well?

A) job satisfaction
B) work motivation
C) organizational identification
D) organizational commitment

Question 6

What three key employee behaviours are desired by most employers?

A) Membership, task, and citizenship
B) Classical, human relations, and high involvement
C) Prospector, analyzer, and defender
D) Motivation, satisfaction, and commitment

Question 7

The three key employee behaviours that may be desired by employers are membership,task,and citizenship.

Question 8

When employees are faced with reward dissatisfaction,their two main options are to demand higher pay or find a more rewarding job.

Question 9

Which of the following best describes the psychological contract?

A) The employee-supervisor relationship
B) The attitude the employee has towards the company
C) Expectations about the rewards offered and the amount of effort given
D) The relationship between satisfaction and productivity

Question 10

A behavioural framework provides a conceptual toolkit for understanding which aspect of compensation?

A) The organizational context within which compensation management takes place
B) The managerial strategy that best fits an organization
C) How the structural variables interact to produce employee behaviour
D) The behaviour that various compensation plans will likely produce

Question 11

Reward dissatisfaction can result from any of the following: violation of psychological contract,perceived inequity,lack of organizational justice,and relative deprivation.

Question 12

Which of the following does job satisfaction create?

A) Increased job effort
B) Lower employee turnover
C) Higher training costs
D) Job security

Question 13

Task behaviour can be generated through organizational identification.

Question 14

You are extremely happy with your job and would not hesitate to recommend your company as a good place to work.Which key employee attitude are you expressing?

A) Organizational identification
B) Motivation
C) Job satisfaction
D) Commitment

Question 15

Which of the following is not a consequence of job satisfaction?

A) Decreased grievances
B) Reduced stress
C) Increased job effort
D) Positive group norms

Question 16

One of the keys for generating citizenship behaviour is motivation.

Question 17

What is the definition of membership behaviour?

A) Paying ones dues on time
B) Being polite with others
C) A decision to join and stay with a firm
D) The attitude one holds toward one's job and the workplace

Question 18

The three main types of reward problems are failure to produce desired behaviour,underpaying employees,and reward dissatisfaction.

Question 19

Which of the following statements is false?

A) Generating membership behaviour depends on job satisfaction.
B) Task behaviour can be generated through organizational identification.
C) One of the keys for generating citizenship behaviour is motivation.
D) Organizational identification can have a positive impact on job satisfaction and motivation.

Question 20

As the owner of a furniture moving company you require physically fit workers.The average weight of your workers is 240 pounds.You designed a special incentive program to encourage employees to lose weight.Three hundred dollars was given to the employee who lost the most weight over a three month period.The winner dropped thirty-five pounds but gained it all back to compete again in the competition.This example demonstrates which type of reward problem?

A) Failure to produce desired behaviour
B) Production of desired behaviour and undesirable consequences
C) Production of reward dissatisfaction
D) Unfair compensation practices

Question 21

Which of the following employee behaviours is appropriate for firms using a classical managerial strategy?

A) Membership
B) Organizational citizenship
C) Task
D) All behaviours

Question 22

In what way are Maslow's and Hertzberg's theory similar to each other?

A) The higher order needs correspond to motivators, and lower order needs correspond to the hygienes.
B) Both Maslow and Hertzberg assume a satisfied need no longer motivates.
C) Both Maslow and Hertzberg describe how the motivation process works.
D) Both Maslow and Hertzberg deal with job satsfaction and motivation.

Question 23

According to reinforcement theory what happens when organization controlled rewards stop?

A) Employees feel manipulated.
B) Intrinsic motivation disappears.
C) Desired behaviours eventually disappear.
D) There is no change to behaviour.

Question 24

Which of the following terms refers to the individual's perception of how likely it is that the effort they give will lead to the successful performance of the desired behaviour?

A) Valence
B) Expectancy
C) Instrumentality
D) Salience

Question 25

Which of the following components of job evaluation helps to ensure procedural justice?

A) Using outside consultants
B) Computer-based evaluations
C) The appeals procedure
D) Using different evaluators for each job

Question 26

Why should human resources practitioners provide a realistic job preview and honestly communicate to new hires the responsibilities and expectations of the employer as well as those the organization will give in exchange?

A) To ensure company profitability
B) To sustain the psychological contract
C) To avoid perceived inequity
D) To reduce anxiety

Question 27

You think your salary is unfair compared to others in your department,and threaten to quit your job.Which of the following concepts best explains your actions?

A) Psychological contract
B) Expectancy theory
C) Procedural justice
D) Equity theory

Question 28

According to expectancy theory which of the following would be an example of negative instrumentality?

A) You believe no matter how hard you work your performance will not be recongized.
B) You do not have confidence in your ability to perform the required task.
C) You do not value the reward.
D) You are not motivated to exert any effort.

Question 29

What type of behaviour will you likely generate by demonstrating a genuine concern for the welfare of your employees and sharing company profits with them?

A) Affective commitment
B) Continuance commitment
C) Task
D) Moral commitment

Question 30

Which of the following terms is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?

A) Hierarchy of needs
B) Need deprivation
C) Needs analysis
D) Need salience

Question 31

Which of the following rewards reinforces continuance commitment?

A) Portable pension plans
B) Seniority-based pay increases
C) Fixed term contracts
D) Matching competitor pay levels

Question 32

Which of the following actions would be an example of positive reinforcement?

A) A manager praises an employee for good performance
B) A supervisor ignores an employee who consistently asks for direction
C) A manager gives an employee a one-day suspension without pay for showing up late
D) An employee accepts the least desirable job in the plant hoping to be promoted

Question 33

Which of the following would be an example of distributive justice?

A) Based on your performance, you believe you were given the pay raise you deserved.
B) You have the opportunity to appeal your pay raise.
C) Your managers openly share the reward decision making process with all employees.
D) Reward decisions are based on job related performance and free of bias.

Question 34

If employees feel that they are valued and respected members of their organization,they are much more likely to engage in which type of behaviour?

A) Citizenship
B) Task
C) Membership
D) All desired types

Question 35

Firms practising human relations management will be primarily concerned with which employee behaviours?

A) All three behaviours are important
B) Task
C) Membership and organizational citizenship
D) Membership and task

Question 36

Which of the following perceptions refers to distributive justice?

A) That fair pay policies and practices are followed
B) That overall reward outcomes are fair
C) That all employees receive due process
D) That the process for reward determination is fair

Question 37

Which of the following refers to content theories of motivation?

A) Theories based on reinforcement theories
B) Theories that focus on managerial strategies
C) Theories that focus on understanding the means by which people make choices
D) Theories that focus on human needs

Question 38

Your employer has not kept his promises in relation to pay,benefits,and on-going training and development opportunities.Which of the following best describes your situation?

A) Unethical behaviour
B) Lack of organizational justice
C) Perceived inequity
D) Violation of the psychological contract

Question 39

Which of the following employee responses to reward dissatisfaction is considered to be an attempt to increase rewards?

A) Taking longer coffee breaks
B) Increased absenteeism
C) Padding their expense accounts
D) Seeking a less demanding job in a different company

Question 40

Which of the following factors is not considered to be part of the expectancy theory?

A) Valence
B) Hygiene
C) Instrumentality
D) Expectancy

Question 41

From an employee behavioural perspective,what steps need to be followed to design an effective reward system?

Question 42

Briefly explain the difference between content theories of motivation and process theories of motivation,and provide examples of each.

Question 43

Identify the three key job attitudes and explain their roles in determining employee behaviour.

Question 44

Summarize the consequences of each job attitude.

Question 45

Briefly explain the purpose of the behavioural framework for compensation.