Deck 7: Process Modeling, process Improvement, and ERP Implementation

Question 1

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

Answer 1

False

Question 2

In value analysis,which of the following activities should be eliminated?

A) Real value
B) Business value
C) No value

Answer 2

C

Question 3

Define organizational change management (OCM).

Answer 3

Managing the human behavior aspects of organizational change is called organizational change management (OCM).

Question 4

Process boundaries define which activities are to be included in the process.

Question 5

SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?

Question 6

The term process mapping is used interchangeably with flowcharting.

Question 7

Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.

A) Hierarchical modeling
B) Drill down staging
C) Detail focused charting
D) Magnifying glass charting

Question 8

Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.

Question 9

Organizational change management is a trivial part of the implementation process.

Question 10

Define scope creep.

Question 11

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

Question 12

A deployment flowchart is also known as a ____.

A) Event process chain flowchart
B) Swimlane flowchart
C) ERP flowchart
D) Best practices flowchart

Question 13

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

Question 14

A graphical representation of a business process is known best as a ____.

A) Subject
B) Morh
C) Flowchart
D) Dia-process

Question 15

ERP software such as SAP has many business applications but none of them support business processes.

Question 16

Any abstract representation of a process is known as a process model.

Question 17

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

Question 18

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.

A) Scales
B) Process boundaries
C) Legends
D) Scopes

Question 19

Which software program automates the execution of business processes?

A) SAP Wizard
B) ASAP
C) Workflow
D) Swimlane

Question 20

In value analysis,which of the following activities is defined as value for which the customer is willing to pay?

A) Real value
B) Business value
C) No value