Question 1

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

Accepted Answer

Software programs that automate the execution of business processes and address all aspects of the process are called Enterprise Resource Planning (ERP) systems, not ERP Wizards.

Question 2

In value analysis,which of the following activities should be eliminated?
A) Real value
B) Business value
C) No value

Accepted Answer

Activities that do not add any value should be eliminated in value analysis as they only add unnecessary cost without any benefit to the product or service being provided. Real value and business value are important aspects of the value analysis process that should be retained.

Question 3

Define organizational change management (OCM).

Accepted Answer

Managing the human behavior aspects of organizational change is called organizational change management (OCM).

Question 4

Process boundaries define which activities are to be included in the process.

Accepted Answer

Process boundaries are used to define the scope of a process by identifying which activities are included and which are excluded. Therefore, the statement is true.

Question 5

SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?

Accepted Answer

The answer of SAP recommends a system landscape for implementation.What...

Question 6

The term process mapping is used interchangeably with flowcharting.

Accepted Answer

Process mapping and flowcharting refer to the same method of visually representing a process through a series of steps or actions. Therefore, the terms are often used interchangeably.

Question 7

Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A) Hierarchical modeling
B) Drill down staging
C) Detail focused charting
D) Magnifying glass charting

Accepted Answer

Hierarchical modeling allows for a business process to be broken down into detailed sub-processes or viewed at a higher level for a more general understanding. It offers a flexible level of description depending on the task at hand. The other options (B, C, and D) are not commonly used terms or strategies in process modeling.

Question 8

Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.

Accepted Answer

Dynamic process modeling uses computer simulation to simulate the process flow and observe its behavior over time, allowing for analysis and optimization of the process.

Question 9

Organizational change management is a trivial part of the implementation process.

Accepted Answer

Organizational change management is a critical and essential part of the implementation process as it helps employees adapt to change, reduces resistance, and ensures successful implementation. Ignoring or neglecting change management can lead to failure or delays in achieving the desired outcomes.

Question 10

Define scope creep.

Accepted Answer

The answer of Define scope creep....

Question 11

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

Accepted Answer

A spreadsheet is a software application used for organizing and analyzing data in tabular form, typically using columns and rows. It is not a graphical representation of movement or flow.

Question 12

A deployment flowchart is also known as a ____.
A) Event process chain flowchart
B) Swimlane flowchart
C) ERP flowchart
D) Best practices flowchart

Accepted Answer

A deployment flowchart is also known as a swimlane flowchart because it uses lanes to represent different departments or individuals involved in a process.

Question 13

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

Accepted Answer

SAP ERP software supports hundreds of business processes,and SAP has developed graphical models for many of these business processes using the event process chain (EPC)format.

Question 14

A graphical representation of a business process is known best as a ____.
A) Subject
B) Morh
C) Flowchart
D) Dia-process

Accepted Answer

A flowchart is a graphical representation of a business process that uses symbols and arrows to show the steps of the process, the decision points, and the flow of information or materials.

Question 15

ERP software such as SAP has many business applications but none of them support business processes.

Accepted Answer

This statement is incorrect. ERP software such as SAP supports and optimizes business processes through its various modules such as finance, supply chain management, human resources, etc.

Question 16

Any abstract representation of a process is known as a process model.

Accepted Answer

This statement is true.

Question 17

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

Accepted Answer

A swimlane assessment is a visual tool used to map out the steps or processes of a system or organization, often with the goal of identifying inefficiencies or areas for improvement. It does not specifically assess disparities between an organization's current situation and its long-term goals.

Question 18

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.
A) Scales
B) Process boundaries
C) Legends
D) Scopes

Accepted Answer

Process boundaries define the scope of the process and determine which activities are included in the process map.

Question 19

Which software program automates the execution of business processes?
A) SAP Wizard
B) ASAP
C) Workflow
D) Swimlane

Accepted Answer

Workflow is a software program designed to automate the execution of business processes. It helps in improving efficiency and reducing errors by streamlining the flow of tasks and information between different departments or users within an organization. SAP Wizard and ASAP are not specifically designed for automating business processes, and Swimlane is a diagramming tool used for visualizing workflows.

Question 20

In value analysis,which of the following activities is defined as value for which the customer is willing to pay?
A) Real value
B) Business value
C) No value

Accepted Answer

Real value is defined as the value for which the customer is willing to pay. This can be in terms of the product or service itself, or the additional benefits it provides such as convenience, speed, or quality. Business value refers to the value that a product or service provides to the company, such as cost savings or increased efficiency. No value refers to a lack of value or benefit provided by a product or service.

Quiz 7: Process Modeling, process Improvement, and ERP Implementation

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

In value analysis,which of the following activities should be eliminated?

Define organizational change management (OCM).

Process boundaries define which activities are to be included in the process.

SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?

The term process mapping is used interchangeably with flowcharting.

Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.

Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.

Organizational change management is a trivial part of the implementation process.

Define scope creep.

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

A deployment flowchart is also known as a ____.

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

A graphical representation of a business process is known best as a ____.

ERP software such as SAP has many business applications but none of them support business processes.

Any abstract representation of a process is known as a process model.

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.

Which software program automates the execution of business processes?

In value analysis,which of the following activities is defined as value for which the customer is willing to pay?