Deck 15: Managing Communication: Part A

Question 1

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Answer 1

True

Question 2

In general, blogs serve no value in the corporate world.

Answer 2

False
Blogs are simply another way to hear what people are thinking and saying--both inside and outside the organization.

Question 3

The steps of the basic perception process are:

A) Interpretation, attention, retention, and organization
B) Organization, interpretation, attention, and retention
C) Attention, organization, interpretation, and retention
D) Retention, organization, interpretation, and attention
E) Interpretation, retention, attention, and organization

Answer 3

C
Perception is the process by which individuals attend to, organize, interpret and retain information.

Question 4

The __________ is the system of official channels that carry organizationally approved messages and information.

A) downward communication channel
B) upward communication channel
C) horizontal communication channel
D) formal communication channel
E) informal communication channel

Question 5

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

A) Downward guidance
B) Coaching
C) Counseling
D) Leading
E) Supportive supervision

Question 6

In which of the following cases would written communication be preferable to oral communication?

A) when immediate feedback is needed
B) when messages are complex and ambiguous
C) when messages are emotion laden
D) when messages are very simple
E) when paralanguage is required

Question 7

In the perceptual process, apprehension is the process of remembering interpreted information.

Question 8

In nonverbal communication, the term __________ refers to movements of the body and face.

A) kinesics
B) proxemics
C) paralanguage
D) pseudo-language
E) semiotics

Question 9

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Question 10

__________ is the withholding of information about organizational problems or issues by employees.

A) Organizational silence
B) Organizational filtering
C) Negative grapevining
D) Lower-level filtering
E) Communication shutdown

Question 11

One of the best ways for top managers to hear what others feel and think is through:

A) company hotlines
B) surprise visits
C) survey feedback
D) frequent informal meetings
E) participative management